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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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12820 results found

  1. Bug/Glitch with jump in quest

    I have a quest to complete jump in three times with the reward of a jump in token. I complete the first jump in, and get credit. The second and third do not award credit and the quest then resets with the daily timer to none complete. I have been trying to complete this for weeks using various methods to no effect. I cannot drop the quest either as it is not a daily quest.

    11 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Game failing to launch post khans update

    The client makes it past the initial loading screen but gets gives an error and can't connect immediately after. I'm using an android a53 and did not have this issue until the update yesterday and it is still unresolved despite the status page insisting all things are working as planned. Uninstalling and reinstalling has done nothing

    14 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  3. Game crashes when I cast Koma, Cosmos Serpent while playing on iPhone

    Every time I cast Koma Cosmos Serpent while playing MTG Arena on my iPhone, not only does it immediately crash but it will continue to crash as soon as it reloads. This is infuriating.

    9 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  4. iPad crashes continuously

    I can play a couple of matches on my iPad but then mtga crashes and when I restart it immediately crashes when trying to connect to existing match. I have latest iOS and have uninstalled and reinstalled mtga app several times. Uninstalling and reinstalling appears the only way to recover, until the next crash after a few matches. Works OK on iPhone just iPad having this issue for me.

    8 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  5. 1 vote

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    8 comments  ·  Gameplay  ·  Admin →
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  6. Quest progress counter not updating, reset after client crash

    The quest to the left of the mastery track does not update correctly (and the counter even resets) either.
    Mine requires "Complete Jump In! three times". I have joined Jump In! 4+ times, always played till I won one game, then resigned. Currently, the counter is showing 0/3.

    PC (Steam installation) (version: 2023.33.0.4817.1045760)

    Joining Jump In! three times should complete the quest.

    10 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  7. Crash ipad

    From last update every 2 match the app on iPad crash and I cannot enter again in the match because it start the countdown then it crash again until the match is finished. Please fix it.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  8. Ojer Axonil

    BUG: Ojer Axonil, Deepest Might failure to increase Play with Fire damage

    My opponent had 8 life. I had 3 attackers, one which was Ojer Axonil, and two others that had a power of 2.

    Opponent declared block on Ojer Axonil. I then cast Play with Fire, targeting the player. As Play with Fire is not combat damage, and it's damage is less than Ojer Axonil's power of 4, the damage of Play with Fire, should have increased to 4.

    Causing 4 points, with the two unblocked attackers should have won me the match. Instead, Play with Fire only struck…

    12 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  9. Repulsive mutation x=0 doesn't counter even with a creature on the board

    Op was tapped out for a spell and I had a 2 powered creature on the board. I cast a x=0 repulsive mutation, it prompted me to target my creature to put 0 +1/+1 counters and after I targeted my creature the repulsive mutation fizzled and I didn't get to target their spell to counter it
    This cost me the game :'(

    7 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  10. Repulsvive Mutation x=0

    Platform: PC
    Opponent uses Unauthorized Exit to bounce my Yarus back to my hand. Then when I recast it they attempt to counter with Repulsive Mutation with x=0 (with a 3/1 on the table). Mutation resolves but my Yarus is not countered (I did not have available mana to pay the cost). They obviously expected it to work, as did I, but it didn't.

    7 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  11. iPad crash

    The app close automatically when I try to play a game. When I reopen it, the it’s in “waiting a player” and crash again. No problem in shop, deck.
    Date 02/2024

    8 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Food token rat duplication

    Using IOS. Not sure how the following glitch occurred, but this guy sacrificed 3 food tokens to draw a card. When he did the experimental confectioner creature created 3 rats for each food token sacrificed like it’s supposed to. BUT, then the food tokens would disappear, then immediately reappear. The player seemed to hesitate as if he was also surprised at what was happening. He kept doing it, I guess to see if it would end. It didn’t. Also when I went to report the bug the game told me to copy this: 2023.29.10.800.1030578

    15 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  13. Jump In 3 Times event mission

    For the jump in 3 times mission, I have completed it at least three times with a variation of doing the same jump in 3 times, resigning each time, resigning each time without going back to the home screen, and trying a couple different jump ins and have spent a couple tokens and aprox. 3-5K in gold to try and complete it but it has never progressed past 2 out of 3. Is there a workaround for this or is it bug? I have seen other people have the same issue as well.

    1. Try and complete the " Complete Jump…
    10 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  14. Arena crashing during multiplayer IOS

    Version:

    2024.33.71.1029.1050762

    Bug: Game crashes at random intervals during multiplayer matches. It crashes going into a match, crashes when I am attacking or switching to a players turn, and once it starts crashing it doesn’t stop. Using iPad updated to the latest patch.

    Also encountering graphic glitches and freezes during gameplay.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. Coma crash

    During two matches the casting of Koma, Cosmos Serpent has caused the game to crash. Restarting client will attempt to rejoin match, but crash during loading. Can not utilize app until I have lost the active match by timeout. iOS iPad

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Arena on iOS crashing multiple times per match

    Arena on iOS 17.3.1 is crashing during random parts of matches. During sideboarding, passing through phases, etc.

    7 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. Mobile-Computer Unable to connect to challenge matches

    Challenging Mobile to Computer as of LCI release doesn't function. It just says, 'unable to submit deck' once direct challenging the friend.

    13 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. chorus counter not increasing properly on chorus cards

    This bug doesn't occur every game, I am unsure what conditions activate it. I play a deck with surveil and explore mechanics. Sometimes a few of my chorus cards don't update, while others do; for example I'll have "Collossal chorus" in my hand, play "mycellic Ballad" and the chorus counter on "Collossal chorus" remains at 2. In the same game, I draw a Collossal Chorus whoch does reflect the count increase.

    6 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  19. When blood tokens are generated, the game crashes

    Since the 2024 1/26 update, the game seems to be crashing frequently when blood tokens are generated.

    7 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  20. Tutorial Duel Bug - unable to play cards

    At undetermined moments while playing the tutorial duels I suddenly become unable to play a card. The sound effects that would normally play when when tapping or swiping on the touch screen persist, though nothing on screen will actually happen, making it impossible to continue playing. This does not appear to affect anything else other than the bottom-center of the screen, where my hand is located.

    108 votes

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    58 comments  ·  Gameplay  ·  Admin →
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