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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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8062 results found

  1. Game Freezes during Draft session

    During a Draft session (gameplay/event), the game just suddenly freeze and I can not do anything else. It was my turn and i cast Network Terminal then the game freeze.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Green Color Challenge last

    Green Color Challenge last challenge won't complete. I've beaten it twice now, but it won't check off the last box.

    15 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  3. Quitting punishment for ranked matches

    There needs to be a punishment for people who quit in a ranked match. Every time I'm close to winning, or it looks like I'm winning, my opponents quit. Sure, i get credit for the win, but it robs me off the game play. Maybe I'm not going for the win, maybe I'm going for a daily quest and will spare thier life so that i may cast a few more spells. But it's a ranked match, there should be consequences for quitting.

    7 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  4. ladder play no longer affects my rank

    Ladder play no longer affects my rank. I am stuck at Bronze Tier 1. It has been this way for a couple of weeks now.

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  5. Thousand faced shadow ninjitsu bug

    Ninjitsu ability places "thousand faced shadow" on the battlefield tapped and attacking from hand. His ability does not trigger on arena however and is causing the card to be ineffective since it isn't programmed correctly. Please correct this issue.

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. Cheating

    Quit dictating how I play the game just because you want me to play a card because I can doesn't mean I have to or should. It's ridiculous when the game does this you can tell it wants you to play this way because when you don't it gives you trash that isn't useful until you have to discard or it swamps you with land cards until your opponent has so many creatures on the field you don't stand a chance. This game is rigged it cheats and crashes to make you lose and spend money which I will not.…

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. Draft win not counting

    Hi!
    I just started playing a Quick Draft in Arena. I played three matches, winning the first, losing the second and winning the third.

    After the third match, the Rank ladder didn't show up. So, when it returned to the Quick Draft screen, my progress showed only a single win.

    15 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  8. Poor game balance and matchmaking

    Since your matchmaking and game balance are so bad, you need to start giving experience to those who lose as well as those who win. How can anyone expect to move forward in this game when you have terrible match ups. Dont just worship the best players and those that spend tons of cash. Take care of all your players.

    6 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  9. Sparky escape

    Sparky takes extra time to play spells that have targets (ex. Murder, or more applicably, Raise Dead), so it would be easy to assume that multiple targets is even harder.
    Sparky obtains a copy of Kroxa, titan of death's hunger via Gutmorn, pactbound servant, with myself having discard kroxa, thinking that only the opponent discarded a card.
    I play Elderfang disciple, making sparky discard its kroxa. I get another copy, and sparky's goes to graveyard, still showing as playable with escape, cost of (4) and the required exileing of five cards in graveyard. Sparky has 1 kroxa, along with 8…

    7 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  10. Constructed rank stuck at gold rank tier 4

    IOS. Play is buggy. I have to exit program to get gp and constructed rank doesn’t”t change regardless of wins.

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Continued crashes on iPad '

    This game has crashed multiple times during gameplay, both during events and regular play. Normally I’m able to get right back into the game, and not have been roped out. The past few days it has kicked me out and not let me in until I reboot my iPad, or it has black screened me. This is extremely frustrating. Again this occurs on the iPad, during both events and regular play.

    20 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  12. Broken Cruel Witness Surveil Leading to Frozen Game (Illegal Blocks)

    Steps to Reproduce:

    1. My opponent attacked me with a Voldaren Epicure among others.
    2. I blocked the Epicure with my Kessig Wolfrider.
    3. The opponent cast Sure Strike on their Epicure.
    4. I cast Rending Flame on their Epicure in Response, which triggers my Cruel Witness.
    5. The surveil interface from the Cruel Witness trigger shows a face-down card and cannot be interacted with (see Screenshot 1).
    6. After clicking "Done", the game states "Illegal blocks. Try again" and does not advance, nor allow any interaction. Restarting Arena resumed the game.

    Platform: Windows PC

    5 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  13. Massively parallel triggered abilities and draw game warning

    1. To reproduce: have 3x Ajani's Pridemate, 3x Soul Warden, and trigger Iridescent Hornbeetle to create 100 tokens.

    2. I'm using the PC version on Linux through Lutris

    3. After a few minutes, the game warns me to "Take another action or the game will end in a draw." Since the "actions" I'm taking are all triggered abilites, there is nothing I can do, resulting in a pointless call to "resolve" every time. WIth 200 abilities on the stack, this is a waste of time and turns what might be a long wait into a timeout for both players.
      After both players' extensions…

    12 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  14. Oppenent Conceded, I lost point

    Opponent won game 1, conceded during sideboarding, screen said "Victory" and I lost a point.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. Card Style Applies in Deck Editor, Not in Game

    I bought the card style recently for Narfi, Betrayer King. The alternate card style appears in my deck editor but not when actually playing the game on the battlefield.

    11 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  16. Direct Challenge does not show up

    I cannot send a direct challenge and have it show up on my friends account. And when they send to me it is hit or miss to get the challenge. When it does go through it will not allow me to select a deck. Sometimes it will say select deck or cancel challenge and neither works

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  17. Authentication Failed : failed to attach other attach

    Since update I can’t even log into my app iOS. Authentication failed. It’s not a user name error

    19 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  18. Cant sacrifice Treasure Tokens

    Created a lot of Treasure Tokens with The Old Gnawbone and was unable to use them in my second main phase + my opponent's turn. Very frustrating... the same happens with Food Tokens.

    Please!

    17 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  19. ERROR in Historic Brawl Deck Eligibility

    After the most recent update (12/8?), Arena is NOT IDENTIFYING BANNED CARDS CORRECTLY, resulting in a disqualification of many of my brawl decks for Historic Brawl play.

    It looks like the problem is that any card which has been banned, even in a specific brawl event, is banned in Historic Brawl.

    Example: I can't play any brawl deck that includes [Faceless Haven], because it was banned in some event format. When I hover, I see that this card was banned in:
    1. Historic Shakeup: Week 2
    2. Historic Shakeup: Week 3

    About half my brawl decks now have this issue.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. Did not recieve mythic card from mastery pass upon hitting level

    Did not receive mythic card from mastery pass upon hitting level 62 of the mastery pass. No prompt after the game in which I reached that level.

    17 votes

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    2 comments  ·  Gameplay  ·  Admin →
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