MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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5931 results found
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Game keeps freezing and closing
The game keeps freezing and randomly closing when I play against other people and also while I'm building decks. It is incredibly frustrating to deal with multiple times within an hour of playing. This issue has been going on for a while now and needs to be dealt with IMMEDIATELY!
37 votes -
土地事故、後攻が多すぎてゲームにならない
土地事故や後攻が多すぎてゲームになりません。対戦相手が先攻の時は全く土地事故の気配が無いのに自分が先攻の時は高確率で土地事故です。調整するにしてももっとさり気なくやってください。露骨すぎます。
それともシャッフル機能を改善して偏らないようにすることもできないのでしょうか。
そうだとすればこのゲームに費やすユーザーの時間が無駄になるのでアリーナはサービス終了してほしいくらいです。75 votes -
Opponents triggers counting down my timer after I hit resolve all
I get that if I have priority, I need to do something and my timer starts. But after I've already hit "Resolve All", why should I be punished for my opponent playing a deck that has a million triggers?
68 votes -
Stack cards blocking view of cards beneath them on screen
I just played a game where I had food tokens. I was unable to activate their sacrifice ability because an ability on the stack blocked the box for "activate ability" on the tokens.
Similarly I sometimes can't read cards that go on the stack because they are immediately covered by a triggered ability thus my ability to respond with the knowledge of the card underneath the triggered ability is hampered.
My suggestion is the ability to drag spells and abilities on the stack to a different part of the screen so permanents on that portion of the screen, or other…
29 votes -
The mulligan
when i take a mulligan in the 80% of case i retake the same hand...it's impossible that ALWAYS I have in the first hand a card that is only in one copy in the deck...please rebuild the casual method of mulligan..
12 votes -
timeout
Timeout nothing to do ... unfortunately! :(
30 votes -
game auto-concede
I had my game auto-concede twice this evening. The second game was very involved with many active cards on both sides. I thought maybe my cordless keyboard caused it the first time, so I turned it off. Then it happened again. WTF???
45 votes -
Opponent able to pay mana cost for mystical dispute without open mana
Opponent able to pay mana cost for mystical dispute without open mana
17 votes -
Connection with Server
It said I lost connection with server on opponent's turn while I was in a draft match. I was in a good board position with card advantage. First time this ever happens to me in any match. Received a loss. My connection was fine the entire time.
32 votes -
Stuck at waiting for server
Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.
My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.
I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…
284 votes -
skipping phases of the game when it shouldnt
take a look at my log. the game completely skipped my last phase after combat even though my planeswalker can still use an ability to kill his card he just flashed in.
not cool. why is the game skipping whole phases?
33 votes -
Connection issues during draft games
In the last two days i lost 3 draft games due to connection issues.
Once the game froze as soon as i hit the "play" button and i found an opponent.
Another time my opponent went for a double block, i pressed pass to damage and the game froze.
Another time the game crashed during sideboarding.
I feel like i should have one draft refunded, since 3 games equals a draft, but i even more hope that you manage to solve these issues.
Hope those log files can help, even though i don't know if they are accurate.18 votes -
auto skipping main phase issue
so I am on my main phase, with a Goblin Electromancer on field. i am about to cast my 3rd instant/sorcery this turn for Phoenix in my graveyard trigger, i still have one drop of mana, discover cost 2 but with decrease from Goblin Electromancer i should be able to cast it. however it auto skipped my main phase to battle phase that i missed the trigger timing for phoenix.
log attached. please help.15 votes -
Draft lost
Disconnect during draft. A lost one draft e one sealed. 10.000 gold e 2.000 diamonds.
59 votes -
Fix the matchmaker or I'm done spending money on this game.
I'm serious, it's so obvious that losses only occur back to back to back and the matchmaker clearly favors topdecking whoever it wants to win. It's total *****.
Stop trying to rig it to discourage people to get their dailies. Or I'm totally done. Ask Marvel how the whole, 'bye Felicia' to your customers works out for book sales.
***** too buddy.19 votes -
Losing connection to server
I am having regular issues with the game freezing, and connection being lost to the server.
Sometimes the connection is regained and the game continues, other times the game recognises that connection has been lost and disconnects me from the game (can be real great when I'm losing, but real frustrating when I'm winning), other times the game stays frozen, and I often have to restart arena and lose the game.
I've tried troubleshooting the network on my end, and there don't seem to be any issues. I have a strong connection with good speeds.
49 votes -
CANT CAST INSTANTS
CANT CAST INSTANTS
I HAVE MANA TO CAST MYSTICAL DISPUTE AND CANT CAST, ONLY OPTION IS TO ALLOW MY OPPONENT TO RESOLVE ASHIOK
NEXT GAME AGAINST DIFFERENT OPPONENT, I HAVE MANA TO CAST NEGATE IN RESPONSE TO OPPONENTS ABSORB, ONLY OPTION IS TO ALLOW OPPONENTS SPELL TO RESOLVE
BOTH CASES I HAD PRIORITY TO RESPOND, TRIED TO CAST INSTANT SPELLS WITH ENOUGH MANA AGAINST NON-CREATURE SPELLS, SHUT DOWN AND UNABLE TO CAST.
ALL OTHER SPELLS I CAN CAST BY MOUSE CLICK AND DRAG TO PLAYING FIELD AND RELEASING, INSTANT COUNTER SPELLS WOULD NOT ALLOW IT
51 votes -
Opponent stuck in timeout
Opponent is not losing due to timeout.
I am playing in the arena sealed event and during the opponent's first main phase he went into time out, but the game is stuck after his timeout expired and the game has been stuck in his main phase for 1 hour.
189 votes -
Server Issues
Auto-conceding battles because of server issues. Checked own connections and network and no issues with anything outside of the MTG Arena app.
See log file attached.
53 votes -
game froze during draft game
Games froze during draft game, i disconnect, and when enters it remains in the same froze game. I cannot play.
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Log20231125_093735.log 1881 KB -
Log20230524_220734.log 1019 KB -
Log20230524_222907.log 1019 KB -
Unbenannt.jpg 896 KB -
Capture+_2021-02-14-18-18-41.png 3648 KB -
Capture+_2021-02-14-18-18-09.png 3603 KB -
Log20201028_095736.log 681 KB -
Log20200416_131905.log 31 KB -
Log20200318_164212.log 22 KB -
Log20200222_124120.log 94 KB -
Log20200206_185209.log 772 KB
141 votes -
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