MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. lazav

    my lazav ability never works

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mastery and Store are not accessible. Rank would not go up after winning

    I keep getting an error saying unable to resolve player inventory or sometime my game would not fully load. I tried reinstalling it as well

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Graveyard Popup View Frozen Over Main Hand Area During Game Play (Lurrus of the Dream Den)

    While playing with a deck containing Lurrus of the Dream Den: When Lurrus is on the battlefield and the graveyard card options pop up, sometimes one of the graveyard cards will enlarge and stay frozen while the game continues. (Screenshot attached.)

    No matter where I click on the screen (left or right clicking) it does not go away and is only cleared once the match is over.

    It doesn't always happen, maybe 1 out of 8-10 times when I play the Lurrus of the Dream Den companion deck I created. It has not happened with any other decks I use.

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. logic error - flying isnt flying

    so a creature having various mutates, gained flying. Collision would not work despite having the correct mana present. The other spell that I didnt have red mana for, was more playable than Collision.

    FRAUD! I say, I want my money back

    (devs should email me as I will not reply to this post)

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cannot add firends

    I get an error whenever I try to add friends (it says it cannot retrieve data.) This applies whether I initiate or respond to the request.

    4 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cannot click on any of the main tabs on the main screen. Cannot access "home, decks, packs, store, etc'

    Mouse will not click on any of main tabs or play button or any buttons in the upper right corner. Only things clickable are the featured sets in the center and progress on quests.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Renewal egg doesn't make the noise anymore

    Clicking on the renewal egg in the Profile tab doesn't make the nice "ting" noise that it used to. It also doesn't give off sparks or move around.

    This makes me sad.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. my friend list is not working

    i see my friendlist dissapeared and also my name on the friendlist says username#12345 when i log out and then login my username corrects and says my id without the number... but if i close arena and reopen it it returns with the username#12345 name. and without my friends in any case

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. gives me error and doesnt load games

    ive been having problems with finding people to play with and it keeps me on the loading screen for almost 30+ min before i have to close window and restart MTGA

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. keep losing connection to the server

    I keep getting you have lost your connection to the server about a third of the time when I attempt reconnecting i get error updating data message. I found if i leave it for an extended period of time it seems to take longer to recieve a disconnected message however once i get that first new disconnect message it takes multiple attempts before i can connect again.

    3 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Game Client crash mid-draft

    I was doing a core set 2021 Premiere Draft and the client crashed towards the end of pack of two, I was unable to choose my picks for the last several picks of pack two, and more importantly the first 3 picks of pack 3.

    I spent Gold on this Draft and feel that missing those key pack 3 picks cripples my ability to actually attempt to compete. My PC is more than capable of running the client, and my internet connection is good, this crash is entirely on the client.

    (Happened today, August 17 2020, betweeen 5-5:30pm Central Time)

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Outline the card count

    Depending on a cards image, the number indicating the number of cards in the deck builder is really hard to read. This could be solved by a very easy black outline on the number itself to distinguish it from the background.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. MtGA freezes, a pop-up emerges (see attached screenshot) and the MtGA program closes down.

    At least 90% of the times I start up MtGA, it freezes after some time, a pop-up appears (see attached screenshot) and the program closes down.
    I can then re-open MtGA, but it will then happen all over again in even shorter time. This until I quit playing.

    As far as I can read, my PC does have the necessary specifications for running the MtGA software.

    Anything i can do to remedy this?

    Or is the fault in your sofware?
    I hope to see this fixed soon,
    so I can get back to enjoy this game of yours.

    Otherwise it'll…

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Nickname and friendlist bug

    My nickname is heytan#76126 but the game show me username#12345. I cant see my friend list too.

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Blank Screen on Game Start

    In Arena Cube, game starts, blank screen except settings which can be accessed, and there are game sounds. Arena then crashes. Event costs to be returned?

    4 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. The luminous wisp does not disappear.

    After going to the "find out more" page, the wisp of the tutorial remains visible on all the following pages and during the fights which is sometimes annoying.
    You have to restart the game to make it disappear.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Pet loss

    Repo steps:
    1. Unlocked lvl 20 mastery pet 'Magmutt'
    2. Select 'auto apply'
    3. Old pet 'Hunter's Hound' replaced by 'Magmutt'. 'Hunter's Hound' no longer available.
    4. Select 'None' and confirm.
    5. 'Hunter's Hound' now an available pet. 'Magmutt' no longer available.

    Expected results: Both 'Hunter's Hound' and 'Magmutt' should be available pets.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. It wont let me say no when it asks am i enjoyed a match

    Aside from the garbage u guys call an algorithm used for matchmaking it wont let me select anything but the happy face when im asked did i enjoy that match and my answer all 4 times ive been asked was no and to be honest as someone who has played mtg since middleschool this game has all but made me hate it and anything associated with tcgs

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. MTGA ne répond pas

    Le jeu plante et ne répond plus très souvent il m'est difficile de jouer sans etre obligé de redémarrer MTGA

    4 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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