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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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856 results found

  1. Cannot login on mobile after today’s update - 02-18-2025

    Following today’s update (February 18th, 2025) I cannot log in to my account on mobile (I have an iPhone 14). I haven’t even been able to Download/Install the update.

    Upon trying to open the app, I get stuck at the following screen: Unable to log in - Authentication failed for (account name): Timeout.

    It then shows 3 options: Check Status - Reconnect - Log Out

    The Status says everything is Normal, and I’ve tried to restart the app and my phone multiple times but to no avail.

    Opened the App Store to try to update the app manually, but it…

    5 votes

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  2. Cropping occurs on 16:10 screen resolutions (on macOS after 2024.40.30 update)

    I’m thrilled to see that the new 2024.40.30 update has finally resolved a longstanding issue where MTGA was forced to display in the lowest resolution on macOS when in full screen mode.

    It isn’t perfect however, as on my MacBook Pro M1 Pro, which has a built-in 16:10 display (3456 x 2234 resolution), several UI elements on the very left and right edges of the UI get cropped (e.g. the companions and stack partly appear off-screen).

    Can you please update the in-game UI to ensure that everything fits within a standard 16:10 aspect ratio? Or in the interim, add an…

    11 votes

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  3. Timeout

    Since the maintenance I can’t enter the game. I get a black screen then the « waiting for server wheel » for an instant and a message saying « unable to login »  « authentication failed for TipsyGipsyOnLSD: timeout ».
    I am on iOS, have a stable connection and currently posting this from my phone with no issues.
    I’ve tried closing all other apps, restarting my phone, as well as uninstalling and reinstalling the app.
    Would appreciate any ideas or thoughts on how to clear this issue.
    Thank you, Tipsy

    4 votes

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  4. Plainswalkers breaking interface on android

    Plainswalkers do not load properly causing them to stay large and then all new lands, opponent permanently and effects overlay over one another causing me not to see things. Lands remain tapped and effects cannot be seen. Reloading the game does not fully fix it.

    5 votes

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  5. Help in essay writing

    I needed to write some essay for my admission. I don't know how to write essay properly because I think I don't follow proper steps. I want to someone who could write it for me. Any professional writer? Suggest please 

    2 votes

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  6. Planeswalkers Visual Bug

    After the 1/21/25 update on iOS, I’ve had repeated issues with planeswalkers on the field. Every time I cast Tibalt, Wicked Tormentor, the portrait of the card gets stuck on the screen and blocks whatever card is on the stack. In the included screenshot you can see a card resolving behind it. This also means that to activate the loyalty abilities, I have to tap on the stuck portrait, and the lands additionally all get stuck in place whether they are actually tapped or not. In my second screenshot, Grist has transformed into its planeswalker state but for some reason…

    4 votes

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  7. Authentication Failed for Username: Timeout (following Aetherdrift Update)

    Following the Aetherdrift update, the PC version can't log in. Keeps coming up with "Authentication Failed for (my username): Timeout." Sometimes the white box starts to spin as it continues to wait for the server. Works on iPad, though.

    3 votes

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  8. Unable to Load

    Opening the aetherdrift packs the client slows to a crawl and I can't even see the cards. I tried to buy a non-aetherdrift pack to test but the store page won't even load. I'm on a Mac running Sequoia having had no problems on this computer before.

    3 votes

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  9. game reset resulting in game loss

    Recently, I experienced several times a strange and very annoying phenomenon : while playing quick draft games, I am suddenly brought back in the middle of the game to the game launch screen. When I launch another game (immediately), I enter a new game with a new opponent but discover when the game ends that I received a game loss. I assume that this loss is linked to the game I was kicked out of.
    I think it happened at least 3 times during the past 2 or 3 weeks. Did anyone experience a silmilar bug ?
    Could it be…

    7 votes

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  10. error updating data

    after the last update on march 5 with the relase of alchemy karlov manor i keep receiveng the message of ''error updating data'' i tried to reestart my internet, didnt work, tried to delete and donwload the game again still didnt worked, and this error keeps ocurring in my mobile as well, please solve this problem as fast as you can.

    43 votes

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  11. 数字の桁が多いと見えにくい

    各クリーチャーの戦闘ダメージがヒットするたびにカウントが増える演出が、正しく行われなかったので
    数字を確かめようとみてみたが、見えにく過ぎた。

    1 vote

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    5 comments  ·  User Interface  ·  Admin →
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  12. Japanese UI doesn't reveal chosen modes when your opponent cast Three Steps Ahead

    If you are playing under the Japanese locale and your opponent cast Three Steps Ahread, a spree instant, MTG Arena always highlights all three modes (i.e., no modes are grayed out) on the stack regardless which modes the opponent chose. Of course, you could know the chosen modes by examining which lands were tapped to cast it or whether it was targetted (and what is the target if any), but it is very inconvenient (and can be a big handicap) for Japanese-speaking players.

    The behavior may be common to all spree cards (or even to non-spree modal cards), though I'm…

    2 votes

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  13. Main menu top buttons and icons becoming full white and messy.

    Sometimes after returning in the main menu after a game, the top of the menu is getting full White and buggy, although the buttons still work.

    4 votes

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  14. Conceding opportunity without priority

    After experiencing several losses by the Bloodthirsty Conqueror & Marrauding Blight-Priest (or Starscape Cleric) combo, I come to think it is a bug that MTG Arena does not allow a player to concede when they have no priority. As you can see in this forum, many players dislike this combo, and its bad experience is improved by the current UI design. In a paper Magic game, I can just say "OK, you win." and quit. However, in MTG Arena, I need to keep watching my life is slowly decreasing with some irritatingly large bombing sounds for a while (unless I…

    3 votes

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  15. Black Screen Freeze error - game not starting

    This error is not allowing me to Start the game and Play

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  16. throat

    Go for the throat is NOT marked as unavailable in current std / alchemy format. I crafted it for Alchemy but can't use it.
    I spent some jokers on this one, would like to have them back please...

    1 vote

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  17. Verges visual bug where they don't correctly show which colors they can tap for.

    Before the April 1st pre-TDM update, verges used to show you which colors of mana that you could tap them to produce. Now, there is some kind of visual bug (or update?) that shows them being able to tap for both colors of mana, even when they can only tap for one color.
    This tripped me up in a game where I was trying to leave 1 white mana open for Surge of Salvation, but it turned out that my land that looked white could only tap for green.
    The screenshot is from an earlier game where I noticed the…

    2 votes

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  18. 2 votes

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  19. menu UI is white

    menu tabs turn white and the sideboard also becomes unreadable after a game. No idea what triggers it but happens every so often.

    2 votes

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  20. Two Emote related bugs.

    Not a major bug, but it is a bug nonetheless. I was rewarded with a new emote, "Nice Deck!", when I collected my latest achievement under "MTG Arena Formats". It was a small surprise since that phrase is missing from the UI. I tried to use the "Repair Game Files" feature under bug reports to ensure the display issue wasn't on my end. After attempting to repair, the reward is still missing from the UI. However, the phrase is properly collected and selectable when I go to the "Select Active Emotes" screen.

    On the topic of selecting emotes, there is…

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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