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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1314 results found

  1. game crash

    the game crash and when I try to join the match, the game crash systematicaly I cannot select deck or anything when I click on play button

    version : 2021.12.0.3961.902937

    15 votes

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  2. Emotes unequipping

    Every time Arena crashes (which is often because it's an unstable mess) it unequips all my emotes. Either fix this, or reimburse me the paid for emotes as they are essentially a faulty product.

    13 votes

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  3. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    312 votes

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  4. Game Constantly Crashing on Mobile

    I am getting fed up with how often I have to restart my game client on mobile or how many times I am basically issued game losses on the ladder when trying to climb to mythic because Arena decides thats all the sudden i can’t click on anything anymore but also it’s my turn and if I don’t respond I’m now roping out and I don’t find this out until it’s warning me that I’m just about to lose that I need to completely restart and 90% of the time the game has ended and my rank is lowered. It’s…

    10 votes

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  5. unable to login

    Message: Unable to login: authentication failed. Attach failed to drop other attach. Timeout.
    Both on pc and on phone.

    10 votes

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  6. 31 votes

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  7. Black screen

    Android mobile device. App opens only to black screen. Turned phone off and back on, didn't work. Uninstalled and reinstalled app, didn't work. Maintenance performed on 01/27/2022 and game hasn't worked since.

    8 votes

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  8. 846 votes

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  9. 47 votes

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  10. Auto pass bug

    When using the auto pass button on opponent's turn, it does no work. I still have to click resolve manually on each effect. I use arena on android os. Auto pass functions normally on my turn.

    21 votes

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  11. Mac client won't run unless started from Epic Game launcher

    Ever since the last update, when I attempt to run the Arena app directly, it starts up as a black screen and shows the Arena cursor, but then never loads the game. The only way I can launch the game is by running Epic Games and then launching from there and the game will start and run normally. This DOES NOT occur on my other Intel based MacBook Pro, where everything is running fine.

    I've attached screenshots and my log file.

    11 votes

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  12. crash when hitting play button

    When I click on the Play button (main screen), the client crashes (crash report enclosed).

    8 votes

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  13. 590 votes

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  14. All of my emotes are gone

    Playing on iPad, the client crashed while I was in the middle of a game. When I logged back in, all of the emotes I had were gone. When I go to the emotes page in my profile, it displays a message about how I can unlock emotes along with a confirm button. Clicking confirm takes me back to my profile. While on the emotes page, however, I can see behind the message that I have 0/10 stickers and none of the text emotes beyond the default ones. Please restore all of the emotes I had collected. Thanks!

    16 votes

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  15. Daily quests, wins and mastery xp disappeared

    My Daily quests, wins and mastery xp disappeared. Reinstall didnt fixed it Screenshot added

    52 votes

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  16. black screen with cursor

    Black screen with cursor, after loading screen...

    63 votes

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  17. 18 votes

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  18. Mastery tree problem - I did not receive my cards

    I using orb in mastery tree. But I did not receive the cards

    best regards,
    Armando

    10 votes

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  19. Getting: "Authentication failed for _username: Timeout" error when trying to log in on both PC and Android.

    Getting: "Authentication failed for _username: Timeout" error when trying to log in on both PC and Android.

    16 votes

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  20. Bug on daily mission!

    Since de the last update my daily mission dont update, it are with same number mission complete.

    15 votes

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