MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1742 results found
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Usernames and Keywords
No Usernames or Keywords are appearing since DMU Alchemy update
2 votes -
network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Zrzut ekranu (667).png 34 KB -
Screenshot (4).png 39 KB -
UTC_Log - 09-08-2023 11.22.37.log 411 KB -
Screenshot_20230701_152901_Magic.jpg 82 KB -
Screenshot_20230607_171437_Magic.jpg 84 KB -
Screenshot_2023-04-23-21-02-44-390_com.wizards.mtga.jpg 84 KB -
MTG Arena error.png 8 KB -
mtga network error unable to get collection.png 65 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
network error - unable to get collection.jpg 13 KB -
Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
Screenshot_2022-10-19-12-10-19-36_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 34 KB -
Screenshot_2022-10-19-09-51-53-26_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 108 KB -
Screenshot_2022-10-19-09-51-49-81_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 85 KB -
Network Error 2.jpg 50 KB -
Network Error.jpg 37 KB -
Screenshot_20221019-094745.jpg 107 KB -
Screenshot_20221019-094740.jpg 84 KB
453 votes -
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Most card text and border graphics missing
Since today's patch, most of the card text and some of the card border graphics are no longer showing up, rendering play useless.
3 votes -
start to a chandra screen
Loads up on start to a chandra screen, then nothing happens, even if left for hours.
1 vote -
Could not pay life for Nixilis
Could cast it with sacrificing my Defiler, but...yeah.
1 vote -
Failed deserialization on response for message ...
Failed deserialization on response for message ...
6 votes -
Arena
Playing mono black aggro, I played "the long reach of the night" saga enchantment with first lore stating each opponent sacs a creature or discards from hand. They had no creatures but it didn't make them discard. It has happened several times to me over the last hour, but not before. Possible bug?
1 vote -
downloading update stops, causes infinite loading card database
Loading card database. I tried updating my game and would get around 1000 MB of the download done and it would skip to loading card database. i found a workaround on windows 10. Keep the broken app open then open a new app so you have two windows running. the new window will try to start the install again and you wont lose your progress from the previous window. when the new window eventually freezes open a third window and so on until your game finishes installing.
3 votes -
Stuck at initializing localization database
Platform : PC.
Game stuck at initializing localization database, with the three dots animated.
Issue lasting from 22nd evening at last.2 votes -
Mastery Pass Orb Redemption
When redeeming the orbs from the mastery pass I can only redeem them one at a time. This makes it quite tedious to redeem them when I have multiples when, for example, I purchase the mastery pass after achieving some levels, as there are multiple clicks per redemption.
Would it be possible to add the functionality to redeem multiple at once? Something like in the attached screenshot, where selecting Defiler of Faith highlights the remaining two rewards needed to unlock it and gives the option to unlock all three when you have the relevant number of orbs available.3 votes -
Button text is not displayed in the Mac version of the app.
In the Mac version of the app, the button text is not displayed when the Japanese setting is used. (macOS Monterey, 12.6, DarkMode UI)
7 votes -
2 votes
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Pet animation causing game to freeze on mobile
I was in a Premier Draft and set to go first and the game highlighted my lands as being able to be played so I dragged one out. I didn't realize the pet animation was still going on and it completely froze my game.
By the time I got the game reloaded my first turn had timed out and I was now a land behind my opponent. Since I was playing an aggro draft deck this put me very behind.
Would be nice to have the pets fully load before being allowed to play lands. And to give you more…
3 votes -
Notification on decks
Similar to when I have a pack to open, or their are daily deals I haven’t yet checked, I have the little light under my “decks” area of the interface at the top. When I click decks, there is nothing for me to interact with to remove that notifying light.
5 votes -
"Deck Name Alread in Use" recursion loop
Steps to recreate
Go to decks tab press plus
Create a deck named "Imported Deck 2" exit back to decks page it and save it.
Repeat (1.)
Create a deck named "Random Deck" exit and save it as before.
Find a netdeck anywhere online, copy it for export to Arena and import it into the Arena Client. (This 3rd deck will be automatically named "Imported Deck")
Click on the name "Imported Deck" from the decks page and rename it to "Random Deck" pressing enter to confirm.
The client then returns the message "Deck Name Already in Use" It then attempts…
4 votes -
Some saga enchantments have a black text box
For some reason a bunch of Saga cards now appear with a black text box, making them unreadable.
This seems to be the case only for green and red cards.
4 votes -
89
Error code 89 happens whenever you register using the client, and there is no way to get back to the registration page.
2 votes -
Loading card database
After a clean re-install on windows 10, after the sign in screen, when it tries to download the 6. whatever GB install, it stops and tries to endlessly load card database. What a good game.
6 votes -
Kicker selection UI is not intuitive
The selection UI for cards with multiple kicker costs is not intuitive, especially if you click on the kicker cost you cannot/don't want to pay and want to re-select.
Why can't it be done similar to Deafening Clarion where you just click to select all modes you want and then confirm?2 votes -
Impulse cannot let you stack cards on the bottom of library.
When playing Impulse, after choosing one card, the rest of them are put to the bottom of library randomly - i.e. player do not have chance to change their order.
9 votes
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