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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1617 results found

  1. Cannot activate Clue tokens

    In multiple games today, I have had plenty of mana to activate clue tokens, but arena doesn't let me. In my most recent match, it almost cost me the game as I used Fateful Absence on my own creature to intentionally produce a clue token to draw a card, and arena refused to let me activate it for the remainder of the game.

    12 votes

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  2. Getting: "Authentication failed for _username: Timeout" error when trying to log in on both PC and Android.

    Getting: "Authentication failed for _username: Timeout" error when trying to log in on both PC and Android.

    14 votes

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  3. Mastery reward not received

    Hello

    I just finish mastery level 14 and I did not received corresponding rewards.
    Is that normal? Could you fix this?

    Many thanks
    Zoph

    6 votes

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  4. No rank

    I've been playing ranked games for a weeks and the game is still suggesting I "play my first ranked game"
    Still have no rank.

    32 votes

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  5. Color challenge bug

    On ios, downloaded arena when first available earlier this year. I did the first two of the black challenge and never got back to it. Picking it up again today it says the deck isnt available as you can see in screenshot attached

    6 votes

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  6. Cant post a bug report.

    I keep getting "Sorry, we couldn't submit your request." So i cant even submit my bug report.

    9 votes

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  7. Mastery tree problem - I did not receive my cards

    I using orb in mastery tree. But I did not receive the cards

    best regards,
    Armando

    10 votes

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  8. Auto pass bug

    When using the auto pass button on opponent's turn, it does no work. I still have to click resolve manually on each effect. I use arena on android os. Auto pass functions normally on my turn.

    15 votes

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  9. Card stuck on stack

    Often Cards stay in the Stack when a short disconnection happens in the mobile app. This bug made me lose a lot of games in the last weeks.

    145 votes

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  10. XP not awarded after completing daily challenges.

    Issue percieved today. Stuck at level 79, did not recieved any XP from the daily wins.

    8 votes

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  11. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    972 votes

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  12. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    103 votes

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  13. Infinite login loop: I log in and the application start loading (gathering local files) to just send me back to the login screen

    I'm in an infinite loop, I just login the application starts loading (gathering local files) and I'm again at the login screen.

    If you have the same issue, create a new "post" and vote up all the other posts with the login issue!

    It is simply ridiculous that on the "Server Status" page is everything "green"!

    57 votes

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  14. Can't log in

    No error messages, I put in my password, it goes back to the loading screen, gets as far as 'initializing localization database' then back to the login screen asking for my password again. The password still works to log in to this site so I assume it's a bug with Arena specifically?

    Windows PC 2021.8.0.3855.884923, log attached

    21 votes

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  15. 41 votes

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  16. Servers are down.

    The servers are down. Your official site says they are up. Right a script that has a dummy account log in every 5 minutes. When it fails to log in, have it ping someone to discover the problem. Alternatively, get servers that aren’t literal potatoes.

    15 votes

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  17. 17 votes

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  18. network error

    Since today, whenever I want to play I just receive a network error.

    This is really annoying. Fix this buggy game!

    41 votes

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  19. Ban Paradox Engine, opponent turns take way too long, it's boring

    I just got blew up by my time outs being used in opponent's turn even though i was spamming space bar to pass priority, they were using Paradox Engine to go through every artefact in their library. Not a fun game but I was willing to wait as they were probably going to mill themselves however the game timer killed me. Just ban it, if it's not legal in commander it shouldn't be legal in historic brawl

    17 votes

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  20. Bug on daily mission!

    Since de the last update my daily mission dont update, it are with same number mission complete.

    14 votes

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