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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1679 results found

  1. 26 votes

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  2. Friend Challenge Crashes

    The Friend Challenge system seems to be broken. It takes multiple tries to get a friendly challenge to be successful. Some errors I've had include:
    - When challenged, press accept challenge, pulls up select deck screen, select deck, press play, button becomes unclickable and challenge doesn't start
    - When in deck select screen, press play, loop occurs with a pop up saying that if I leave the page the challenge will be canceled, and whether I press cancel or select deck, the pop up reappears until I log out and log back in
    - Select deck and press play, takes…

    25 votes

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  3. "Friend Challenge Exists" problem

    Cannot issue a Friends Challenge due to erroneous "Friends Challenge Exists". Have tried exiting Arena and restarting it, have also flushed dns per the instructions here. Both me and my friend are getting the same "Friends Challenge Exists" screen, which cancels the new challenge.
    Also tried issuing a Direct Challenge, but my friend never received the Challenge, and likewise his Direct Challenge to me was never received.

    25 votes

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  4. menu has no text

    The main menu (when pressing Esc) has no text when brought up during a game, and after that even in the lobby.

    25 votes

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  5. Your app won't load after the update

    First of all, your bug report forums have one of the worst user experiences I've ever seen in my entire life. Truly a testament to how little you care about your players.

    Second, your bugfest of an app isn't loading after the KTK update. If it's not too much trouble, could you maybe make your GAME WORK FOR ONCE IN YOUR LIVES?????

    24 votes

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  6. Screen Resolution

    PC
    Cant change resolution.
    No other options.
    Game start in window mode by default no matter how I set it. Edit the reg but the game overwrites when it start.
    Was playing 1280x720 before. My monitor is 1024x768 with and hdmi to vga adapter. Never work well, constantly going to one resolution to another between matches. Just entering the config screen solves the issue. I would play in my native resolution, but the cards dont show in a 4:3 aspect ratio.
    I find incredible how you manage to broke something new with every update. Just need my screen settings not…

    24 votes

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  7. Low resolution card art

    The resolution of some of the card art is really low. It’s difficult to make out the details on these cards even when zoomed in. Strangely, tokens don’t seem to have the same issue, so there are cards with really low res art, but the tokens they generate look fine. I’m playing on iPhone 12 Pro Max.

    24 votes

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  8. Ooops something went wrong while updating

    What the title says. I can't launch the game because it started updating. Then gave that error. Now gives that error every time I try to launch.

    24 votes

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  9. Unable to log in after update

    Unable to log in after update. Tried logging in, update actioned, then the below message after "waiting for server".

    23 votes

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  10. No connection to server

    Can‘t connect to server after previous magic software update (apple iPad)

    23 votes

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  11. ICR Not Displayed After Match

    For a long time now, the ICRs have not always been displayed when a win is made. Have now found that this is mainly the case when the opponent's score is exactly ZERO.

    23 votes

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  12. game stucked on checking for active matches. cant access anymore

    My game stucked on checking for active matches and cannot access anymore. Reinstall tried and it did not work. System not freezed, thus I suggest you to check the database and see if there is any issue on game status.

    repro steps:
    1. access game with my account
    2. game lunching and stucked on "checking for active games"

    expect result:
    1. game lunching successfully

    actual:
    1.game stucked on checking for active games

    notes:
    1.platform: PC
    2.Account using: 675804186@qq.com

    23 votes

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  13. Sound stops during matches

    Sound stops during matches pc Windows 11. This happens also to my partner's pc windows 10. It has done this since the last update.

    23 votes

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  14. active match search

    i'm stuck in the loading screen with this message : active match search.
    please help me i can't play

    23 votes

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  15. Crazy idea, but, how about the feedback section actually letting you give feedback.

    As above. Instead of an endless loop of use to no one, how about letting the feedback form actually exist. Seems like it's in exile like the shuffler is.

    23 votes

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  16. Tutorial Spark

    As of 2024-01-22, the tutorial spark is showing up on the home screen every time I access it - just logging in, moving from other screens, and after a match. Any time I come to the home screen, I hear"Congratulations on completing spark rank..."

    I don't know if it's a bug or a 'feature', but I would LOVE to disable this spark forever after the tutorial is done. Nothin against the spark, I've got 10+ years in the game - I'm all good.

    22 votes

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  17. Missing details (Power/Toughness/Life points

    Dear Ladies and Gentlemen,

    I´am missing a lot of card details ingame. I can´t see the Power and Toughness nor the cards name. Also the life points are not present.

    22 votes

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  18. 22 votes

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  19. Can spark PLEASE STFU??

    Spark continues to "educate" me about my limited and constructed rank EVERY TIME I go into profile, it's incredibly irritating.

    Please fix before I lose it, spark is almost as bad as clippy.

    21 votes

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  20. Land

    I'm in a sealed deck tournament right now and I switched my deck around trying to find a format that works but it won't allow me to select any basic Land so now I have a deck that's unusable because I can't select any lands please fix the land filter doesn't work it only filters to battles this is unacceptable

    21 votes

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