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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1679 results found

  1. 72 hours later...still cant connect to the server

    Cant Connect to the server. Google phone. Tried uninstalling and reinstalling it multiple times. deleting all app settings, cache, cookies. Shut down the phone and restarted it multiple times. It can't connect after I log in while loading. This all happens after I first install it, and log in, after it loads the cards database.

    1 vote

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  2. デッキリストが白くなって見えない。 The decklist is white and I can't see it.

     ゲームを起動してから一定時間経過すると、デッキ構築画面のカードリストが白くなって凄く見づらくなる。

     一度発生すると、試合と試合の合間のサイドボーディングのときも同じように見えづらくなるので、ゲームプレイは出来なくは無いが、ものすごくストレスが溜まる。

     勝ち負け競い合って集中してるときに、こういう表示バグみたいなもので水を刺されるとすっごいイライラするので、いい加減に直してほしい。

     兄弟戦争発売後のアップデート後からずっと同じ不具合が起きている。後のアップデートで多少はマシになったが、それでも結局起き続けていることに変わりはないので、なるべく早く直してほしい。

    After a certain amount of time has passed since the game started, the card list on the deck construction screen turns white and becomes very difficult to see.

    Once it occurs, it becomes difficult to see during sideboarding between matches, so it's not impossible to play the game, but it's extremely stressful.

    When I'm concentrating on competing to win or lose, it's really frustrating when a display bug like this gets in the way, so please fix it.

    The same problem has been occurring since the update after Brothers War was released. Later updates made it…

    1 vote

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  3. ONE preorder causes false positive unopened packs

    The result of preordering the ONE pass bundle registers as unopened packs in the interface (impossible-to-dismiss alert dot in header) despite nonexistence of relevant packs.

    1 vote

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  4. Bug

    Loading Screen taking too long stuck each initializing loading and updating files

    1 vote

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  5. I can't read a card during a draft (only a token created by it is visible)

    The displaying of cards that create tokens got worse some time ago but never was annoying enough for me to report it, until I encountered a split card that creates a token during Decathlon 9 Omniscience Draft. This is pretty self-explanatory - just look at the screenshots. I'm not able to read the card during my draft, I have to check it on the Internet. My screen resolution is 1920x1080.

    1 vote

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  6. not all (decathlon) tokens visible in the UI

    Not all tokens are decathlon tokens are visible (I have all 10) in the UI, also my play in points are not visible in the UI.

    1 vote

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  7. Bug

    I am playing standard arena and this is the second time I just lose for no apparent reason.

    This was a standard ranked Bo3 I was already up one game. Than I suddenly just loses doesnt go to game 3 just loses. I don't think I time out as i was actively playing and there was no time running out indication.

    Please check if there is a drop hack?

    Thank you

    1 vote

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  8. Cant select cards

    I have trouble selecting creatures to attack and block on my Motorola edge. Makes the game unplayable.

    1 vote

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  9. Razorlash Transmogrant

    Returning Razorlash Transmogrant from my graveyard should cost only 2 [U]. This is not working properly in the mobile app on iOS.
    Please have a look and fix accordingly. Thank you.

    1 vote

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  10. Lotus Field, Elvish Reclaimer Bug

    Android Pixel 5
    When resolving elvish reclaimers ability, after selecting Lotus Field, the selection interface disappears, but control isn't returned to the player and the lotus field never enters the battlefield, game returns to normal after timing out and ending the turn. Elvish reclaimers ability appears to still be on the stack, opponent is able to emote throughout.
    I do not know how to reproduce the bug, but will update this post if i can do so.
    Playing brawl, see screenshots for board state.

    1 vote

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  11. No way to change sideboard cards on mobile app

    When doing g a Bo3 match on the mobile app the "done" button, just starts the next match and doesn't save any if the changes of cards I swapped out. There doesn't seem to be any way to actually submit sideboard changes.

    1 vote

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  12. draft from abilty (Alchemy) not working with card style

    i bought this Order of Midnight and Murderous Rider card style from the shop and this card style did not work on Raddic tal zealots draft abilty

    hope you fix this or refund me

    1 vote

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  13. Cards not displaying properly on large monitor

    When I hover over a card in the Packs screen for a card that has other cards associated with it (see screenshot) the card does not display correctly on the screen (again see screenshot).
    I have a large monitor too. Its not a screen space issue

    1 vote

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  14. Can't start the app with my brand new phone.

    I just recently got a new phone the REVVL6, i transferred my Google account over to it and then tried to start MtG Arena but it won't even load. All i get is black screen.
    I checked the ststem requirements, they're good (it's the latest android system) and i followed the troubleshooting steps on the Magic website.
    Please help, this is my 4th time reaching out, I left a 1star review+request, sent an email, and contacted "support" , and i only get the same stock response to check the troubleshooting page.

    1 vote

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  15. historic

    Please fix the issue that every time I select a deck from a main screen to play it will automatically choose the Historic mode even if it's a standard deck.

    1 vote

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  16. Pauper Decathlon

    I just spent several common wildcards and 2K gold to create a deck for an event which MTGArena advertised as pauper and now it doesnt let me submit the deck? Shouldn't ALL MTGArena common cards be legal for this event, as advertised?
    I need a reimburse or i wouldnt have spent my wildcards and gold...

    1 vote

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  17. Arena zooming in entire window

    I just changed my graphics settings on Arena from low to medium, on MacBook, and for some reason it zoomed in the entire Arena window but didn't affect any other windows on my computer, fortunately. Anyone had a similar problem and have any ideas how to go about reverting it to the original zoom settings?

    1 vote

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  18. View for ranking

    Insert a screen for tha ranking reference, in which the names of the players appear

    1 vote

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  19. Product Suggestion

    My deck format does not always look the same. I like to know how to make it always look the.

    1 vote

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  20. Game crashes every new battle on iOS 16.2

    After iOS 16.2 update on iPhone 14 Pro Max, the game version 2022.22.10.642.977745 keeps crashing during loading new game.
    Recreate after finishing a battle immediately start a new battle and it will get stuck before reaching 5seconds on the clock display.
    It happened more than 4 times in todays game session.

    1 vote

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