MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1165 results found
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App crashing when trying to download data
SEP 12, 2024
Game crashed in the middle of a match on my s24 ultra. Tried to go back into the app but said an update was needed. Updated the app and went into the client. It says download an additional 6.46mgs. As soon as I click the download button the app crashes. Tried 10 times so far, cleared the data and cashe and even uninstalled. Still keeps crashing when I click the download button.30 votes -
30 votes
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Crazy idea, but, how about the feedback section actually letting you give feedback.
As above. Instead of an endless loop of use to no one, how about letting the feedback form actually exist. Seems like it's in exile like the shuffler is.
30 votes -
Connection lost
I get a "connection lost" message every time I open MTGA on the PC or on mobile. This is not a Problem with my Internet or Firewall.
29 votes -
Can't report bug
I can't seem to report a bug about the game getting stuck. The site doesn't seem to explain further as to why my bug could not be submitted.
29 votes -
menu has no text
The main menu (when pressing Esc) has no text when brought up during a game, and after that even in the lobby.
29 votes -
Arena freezes after any action
Arena freezes if I try to do anything, e.g. re-roll quests or access the store. I'm using windows 10 and restarting didn't help.
28 votes -
Update download causing app to crash
App crashes when trying to download the current update on Android
28 votes -
Error updating data
My MTG Arena does not initiate since the last patch before Last Caverns of Ixalan and, for some reason, it loads the "Error Updating Data" screen. I've tryed every single solution avaliable on the internet, but none of them worked. What could it be?
28 votes -
Error Updating Data
Until Jan 25, I just played the game on a PC completely normally, everything was OK. after the scheduled maintenance on Jan 26, when I launched the MTGA, then there's the problem: Error Updating Data.
I've done those things trying to solve the problem, but not worked at all:
1- Complete uninstallation and reinstallation
2-Try steam, epic and MTGAInstaller.exe version, all meet the same problem
3-Turn off firewalls and antivirus software
4-try a US-VPN
5-try another network via my phone hotspot
6-restart computer after all other try
7-Flush DNS and Winsock Reset, way as https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset
8-Proxy had always been turned…28 votes -
Missing details (Power/Toughness/Life points
Dear Ladies and Gentlemen,
I´am missing a lot of card details ingame. I can´t see the Power and Toughness nor the cards name. Also the life points are not present.
28 votes -
Arena freezing
Since the last update, Arena is continiously freezing (While playing, deck building, etc...) on PC.
I do not have this issue with my mobile device (Android).This is a real issue as i do not like playing on my phone.
Please, hurry up solving this bug.
Best regards and good luck to the technical team.
27 votes -
iPad crash
The game will not open on iPad after the most recent update on 4/28/22. I have to uninstall the game and then reinstall to play again. Then when the game crashes, it won’t let me open the app, and I have to uninstall/reinstall again. Please fix this!
27 votes -
Friend list
Cannot connect to friend list. Updated today across all devices.
27 votes -
Ooops something went wrong while updating
What the title says. I can't launch the game because it started updating. Then gave that error. Now gives that error every time I try to launch.
27 votes -
Black cards
Cards are invisible
http://prntscr.com/r6leex27 votes -
Bug Report: Clicking store, packs, decks, and other things cause program to freeze or crash.
Using PC/Windows 10. When selecting store, packs, or decks, or attempting to play certain games, game either freezes with "waiting for the server" and frozen ring or blank screen, or game crashes.
26 votes -
VISUAL BUG
VISUAL BUG EVERYWHERE
26 votes -
Friend Challenge Crashes
The Friend Challenge system seems to be broken. It takes multiple tries to get a friendly challenge to be successful. Some errors I've had include:
- When challenged, press accept challenge, pulls up select deck screen, select deck, press play, button becomes unclickable and challenge doesn't start
- When in deck select screen, press play, loop occurs with a pop up saying that if I leave the page the challenge will be canceled, and whether I press cancel or select deck, the pop up reappears until I log out and log back in
- Select deck and press play, takes…26 votes -
post update - freeze - if i change to change quest or if i try to open a pack
After the update on Sept 12 I can no longer change quests (game freezes and needs to be restarted) and i can no longer open packs of cards (same result).
Many, many more random freezes but those two are consistent every time.
25 votes
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