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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1718 results found

  1. I find it wrong to receive the same reward cards too often

    I find it wrong to receive the same reward cards too often, is it possible that you can't introduce a limit?Receiving the same card 12 times is frustrating and makes the game ugly.

    1 vote

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  2. Wrong sorting of decks (extra auto sorting layer)

    In the deck builder we have the option to sort our decks by various criteria. One of them is "Alphabetical". This option doesn't work properly though. The sorting is only partially correct but some decks aren't in the right order (and put at the end of the list).

    [Edit: Ok, I think I see now what the issue is. Despite of having chosen alphabetical sorting you still put decks with "issues" (cards not allowed in format etc.) at the end of the list. From what I've observed, favorite decks are also automatically sorted to the start of the list of…

    1 vote

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  3. Deck Editor Freeze On Mobile

    When accessing builder on Samsung, occasionally the game will completely freeze when attempting to access the filter screen. It was happening periodically but today it's done that every time I've tried to access. Force stop is not solving the problem and closing and reopening or logout/login are not working either.

    1 vote

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  4. golden pack missing

    Pretty sure I had two golden packs before the Wilds of Eldraine update. After the update, I had only one.

    2 votes

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  5. Mastery Tree Infinity drops

    Bought Mastery Pass this issue. Have completed mastery tree but the infinity drops of an uncommon card are only dropping on alternate completions not every time.

    1 vote

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  6. Golden Pack contains two of same card within the pack. Is this possible with duplicate protection?

    I received a Golden Pack from purchasing 10 Eldraine packs and it contained duplicate cards.

    I got 2 "Agatha's Soul Cauldron" cards in the same pack.

    Isn't this something that duplicate protection is supposed to block from happening?

    1 vote

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  7. buying land card styles gives wrong skins

    I used once 500 gems and then again 2500 gold to buy both basic plains and basic swamp parralax skins from the eldrain edition. however, for plains i received the M20 plains (reprint of mirage or onslought i guess), for black mana i bought the eldrain skin and received war of the spark swamps

    i feel a bit ripped off tbh, especially since these are only basic lands.... haven't tried it with other editions eversince. i wish i'd get my gold back or at least the other skins

    1 vote

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  8. various new bugs...can't buy card styles and prizes don't show up in Mideweek Magic

    A couple of weeks ago, the option to buy card styles by clicking on the cards in my collection disappeared. I can still "craft" cards just fine, but I can't buy alternate cart art styles--except for the daily deals at the store.

    Also, when I play Midweek Magic, I don't get prizes--there is just an empty screen at the center where the prize graphic should appear--for either both the first and second wins or just the second win. The third win gets me an alternate card art style still, however.

    1 vote

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  9. One more year... One more bug... My booster has gone missing!

    Ok. So, again, the renewal has come with a lot of bugs. This time, one of the boosters given to me by what used to be the codes has simply gone missing. Where is it? Where are its cards? I don't know. Can Wizards answer these questions? Well, if they can't, I'd like another booster, please. Oh, and btw... whose idea was giving away Alchemy cards in the Renewal Gift?

    2 votes

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  10. Wildcards keep dissapearing after opening packs

    I am new to the game and have bought some product in real life so thought why not give arena a try. I started opening the packs I received from codes and all was well untill I discovered that the wildcards I received inside of the packs were not showing up in my wildcards tab, only the ones from the rewards were showing up. Now I thought waiting would resolve the issue but quite the opposite. It keeps happening to any wildcard I receive in a pack. I have tried everything I can do to relog and restart but the…

    3 votes

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  11. Cant add or remove card

    Fast tap to remove or add card to deck does not work. It just shows card. Its almost every time. Im not sure if its connected with using search. My platform is android mobile phone

    1 vote

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  12. Some cards don't function correctly in brawl formats without sideboards

    Cards such as "Vivien, Arkbow Ranger" allow you to bring in cards "from outside the game" (i.e., from your sideboard). Since brawl decks can't be built to include sideboards, none of these effects work. Decks for the brawl formats should allow sideboards, even though brawl is always Bo1, so these cards can function correctly.

    2 votes

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  13. Mythic pack contains no mythics

    Same here, got a rare wildcard and a uncommon wildcard when I purchased a Mythic pack, at the very least we should get the 300 gold difference back...

    6 votes

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  14. Card styles gone

    There is an even bigger problem than card creation, many card styles have disappeared and cards that were once special are back to normal, I'm talking about many many cards and I personally spent money to create some card styles that now I don't have them anymore! I hope you solve this problem otherwise I'll take legal action! I spent money to get those cards and finding them again in normal style was not pleasant! If you don't recover I will take serious action, I don't like these games!

    1 vote

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  15. Game Freezes When Attempting to Load Deck Collection

    Platform: PC

    Bug: When attempting to view deck collection, either by clicking the on the"Decks" tab or by clicking "Choose a Deck" in an event, the game progresses to the "Waiting for Server" screen and promptly freezes.

    Expected Result: When attempting to view deck collection, the game loads all decks in the player's collection and proceeds as normal.

    Notes: Device meets minimum specification requirements. Bug persists regardless of graphics settings or screen resolution. Restarting device had no effect.

    1 vote

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  16. Bug Report

    I have imported a deck and the UI tells me i have enough wildcards, when i click the button to craft i receive the message that i do not own enough wildcards

    1 vote

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  17. Import Deck Failure

    Annex Sentry is part of Arena no?
    Can we maybe have a change where is skips “invalid” cards and goes onto the next and gives a “report” of lines that were “invalid” after the fact?
    It would importing decks easier.

    2 votes

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  18. Attempting to select deck in Historic All-Access, Basically No Bans corrupts the deck

    PC version: Attempting to edit a deck to use with Historic All-Access, Basically No Bans screen puts the deck into a state where you cannot select the deck, but cannot change it back to its original format.

    To reproduce:

    From the main menu, click "resume Historic All-Access, Basically No Bans"
    Click on the deck selector
    Click on a deck you want to play
    Click Edit Deck
    Go to Deck Details
    Change format to No-Ban Historic is selected.
    (NOTE: You can no longer change it from No-Ban Historic. The dropdown appears but is non-functional for this deck forevermore.)
    Return to deck…

    1 vote

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  19. Didn't get Katilda and Lier rares

    Just passed level 10 on the Master Pass and didn't get the 4 copies of the Katilda and Lier rare as an award. Could y'all assist with this, please?

    4 votes

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  20. The problem with Exquisite Blood

    Hello Wizards team,

    I play a lot of historic and I've run into players who use the Exquisite Blood Enchantment. This card seems like it was written in a short sighted way. There are several vampires that create an infinite loop with this card which turns into an extremely easy/lazy win condition. By playing this 3 mama cost card, a 3 mama cost vampire, and gaining a single life you can win the game. It feels out of place with your usually well thought out card writing. Seems like the kind of card that could use a ban to maintain…

    8 votes

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