MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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921 results found
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Draft win recorded as both win ans loss
I was playing premier draft for Duskmourne.
I was 4/2 when I won a game and suddenly I was 5/3.
I have captured the log on mobile and will try and find the log file.5 votes -
Kicked out of premier draft game causing loss
Randomly Kicked from Duskmorn premier draft game and given a loss.
During the match I was randomly kicked from the game (sudden black screen, no loading or "waiting for server") and was returned to the draft screen. I had no loss at first but after checking the deck when I returned to the screen I had 1 loss. It happened so suddenly I wasn't able to capture any footage or screenshot. First time I've had this issue4 votes -
Randomly kicked from game and given loss during draft
Pretty much the title. Was playing duskmourn premier limited and in the middle of a game apropos nothing it kicked me from the game. It didn't initially give me a win or loss, so I played another game. After I won that second game, it gave me both a win and a loss and ended my draft (3rd loss). Playing on windows
5 votes -
Mastery is not progressing
Mastery is not progressing.
Please check the two attached PNG files.
Number of wins has increased from 4 to 5.
But Exp is not increase. 950 to 950.10 votes -
XP not being awarded after completing weekly wins on win 11
XP fails to update after daily and weekly wins. I'm missing all XP accumulated from both following the update which I installed first thing this morning. (08/20/2024)
9 votes -
Match stops in middle of game and just resets
I was playing traditional draft and in the middle of a game it just stopped it and went back to home screen. When I got back to traditional draft shows I never started a game.
5 votes -
Crash anytime I try to enter draft waiting room
Unable to enter waiting room for draft. Anytime I attempt to start a draft after (after the pay step), I get the spinning wheel on the "waiting for server" screen. At this point the screen freezes and the program arena. This occurs for any draft event. I do not have this problem for any other game type or arena feature, nor did this happen until after the most recent update.
8 votes -
GreError
Keep getting GreError when trying to join a match for Foundations Jumpstart event. Wasted 200 crystals for nothing.
5 votes -
Crash
My game crashed in the middle of a premier draft. Then it crashed during a game and it recorded it as a loss in the draft tournament. I want a refund.
4 votes -
draft ended
When pack three of my Foundations Premiere Draft was about to begin there was a loading screen and it took me right to deck building. I was not able to draft my final pack.
4 votes -
Disconnect / Crash During draft
I was playing Foundations draft, mid game I got disconnected returning me to the Draft Page but it did not count as a loss. It happened again, crashing mid game, did not have the usual notice/choices of "Reconnect. Exit Game, Report", returned me to the draft page, and it counted as a loss... I'm not sure if it's a connection issue... I attached the log of the incident
4 votes -
Not receiving mastery xp correctly
2 issues. On arena.
When I hit my daily rewards today (40 lands played) the reward was supposed to be 750 gold and 500 mastery XP.
It popped up as 800 gold and 25 XP. But wasn't added eitherPicks as shown. 4 wins. 125 XP. Win a game. 25 XP.... Still 125 XP accumulated
BUT my mastery XP has not increased in the last 2 days (1000+ XP) whether it's the daily or from wins
So I'm behind at least 1 full mastery level
9 votes -
No xp given after completing daily mission
Completed daily yesterday and was given no xp. Logged in today to see if the server needed to catch up and still didn't get in. Was playing on PC when this happened
9 votes -
Premier Draft Missing
Can't access premier draft.
I tried to do one this morning and got kicked out half way through. Just got back on and now I don't see premier draft.4 votes -
Allegedly All Access Midweek Magic
The Arena event page heavily implies it's all access (as in cards you don't own, not banlits). The THIS WEEK IN MIDWEEK MAGIC webpage implies similar (although the The THIS WEEK IN MIDWEEK MAGIC suggests that maybe it's a matter of only all access for new set commanders, but I tested that and still doesn't work).
2 votes -
Arena crashes when I want to resume a draft that I signed up for
I registered for a premium Bloomburrow draft, but now I can't acces the event in Arena - the program crashes every time I click on the "resume" button, it never gets past the "waiting for the server" screen. Bloomburrow limited events end soon, what should I do? Thank you in advance!
7 votes -
arena.exe non risponde durante la formazione del tavolo draft
Sul pc dopo l'ultimo aggiornamento durante la formazione del tavolo per il draft di bloomburrow arena.exe non risponde, mentre le altre tipologie di gioco funzionano correttamente. Ho reinstallato il gioco 2 volte ma il problema persiste.
7 votes -
Maestry rewards
No rewards from maestry pass.
Every time I do a new level I don’t received my reward.
Today is the same.5 votes -
Can't resume Quick Draft after 9/12/24 update
I started a Quick Draft before the 9/12/24 update, but hadn't played any matches with my draft deck. Over the past couple days, I've tried going back into Quick Draft, but the app freezes up on the "Waiting for Server" screen. I've tried uninstalling and reinstalling the app, but the issue persists. And it only appears to be an issue with Quick Draft--I've been able to play a couple Standard matches without any problems.
Also, I'm playing on a PC, in case that info is helpful.
6 votes -
Maestry pass rewards
No rewards after leveling! 2 week and the problem is still here. Do something. Give me my rewards
5 votes
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