MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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249 results found
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No rewards for winning, ranking not updating
Not getting rewards for winning, win count not increasing, ranking not changing after wins when I am in mythic.
And now have spark rank.
Nice to know when you are in the top 1500 mythic and you win games you dont actually increase rank due to a bug, then have to struggle for 40 minutes to figure out on which page redirect you need raise a bug, probably only to get a new common card skin for the issue, rather than the 20 play points you would have gotten along with all teh other rewards the 10 wins would have…15 votes -
"Jump Into Marvel Super Heroes" FANTASTIC and SAVAGE LANDS are guaranteed to appear every time.
In Jump Into Marvel Super Heroes, when selecting the first and second packets,
"FANTASTIC" and "SAVAGE LANDS" invariably appear among the choices
regardless of how many times the attempt is made;
thus, the randomness of packet appearance rates is not being maintained.3 votes -
Incorrect end of season reward - given a Qualifier Weekend token for a top 1200 Mythic finish
My end of season rewards are wrong. I finished the season at Mythic #820 per the rewards email, and I received the play-in points for finishing in the top 1200. But I ALSO received an in-game message and reward for finishing in the top 250. I believe that I was awarded the Qualifier Weekend Token incorrectly. Don’t get me wrong, if it’s too much trouble to fix this, I’d be happy to use it!
4 votes -
Bug in Jump into Marvel Superheroes: Possible workaround
In Jump in Marvel, when you select the second pack, you're popped back to the home screen.
When you open the event again, you're prompted to select packs.
The screen shows the first pack selected, and a greyed out 'Confirm Pick' button.
The event is stuck at this point.
Verifying the files showed a 1 files failed to validate message, but this didn't fix the issue.After a while, reopening the event showed the second set of packs to choose from again.
Selecting the same second pack bugged the event.After a while again, reopening the event showed the second…
4 votes -
Jump Into Marvel - Locked Out
After second packet pick trying to play results in going back to the choose packets screen [see image]
On clicking 'Choose Packets' button the 'Choose one of these themed Packets' screen with my first choice already there, but without the previously shown choices for packet 2. [see image] Confirm pick is greyed out, and no further progress is possible.
Result is lost gold, no cards appear to be have been added to my collection from those picks, not possible to play or quit event. Locked out of whole event, unfortunately.6 votes -
New cube is blank
The new cube (I assume) does not have any art or description in my menu.
Platform: iOS
2 votes -
My pick 2 TMNT draft wins did not register. Already won 2 wins.
I already reach mythic playing pick 2 TMNT drafts. Hoping to improved my mythic rankings. Played today afternoon and won a game. I noticed that my win didn't register. Still at zero and quest also didn't moved. Tried playing again tonight and still won but my win still at zero. I'm 2 - 0 now. I hope this can be fixed. Im trying to improve my mythic ranking.
8 votes -
brawl matchmaking
Brawl matchmaking seems to be broken. Playing Omnath, Locus of Creation I have queued into ragavan 10 times in a row including 6 straight against the same person.
8 votes -
network error unable to join event after draft
Drafted a deck in quick draft, played one match and am now getting a network error when trying to play my second. I visited the website and it says all systems operational
PC
10 votes -
Jump in refound
My jump in event stopped early. Had 2 wins 0 losses and couldnt play further
5 votes -
not counting spider or hero cards in achievements for marvel superheroes
had a deck with mostly spiders and heroes and got no count in the new acheivement this is ridiculous to not have checked to see if this worked before the release!! you should just give myself and others here all the achievements for doing your work debugging
6 votes -
Fantastic 4 Marvel Jump In Deck Unplayable
I should have known not to try an event with auto-generated land on the first day. You never test these things before you roll them out. That was the lamest event I ever sat through because your program can't figure out land requirements again. Let me assign them myself if your algorithm is that bad at it! If you choose the Fantastic 4 as a half deck it only gives you land appropriate for the other theme, leaving half or more of the Fantastic 4 almost impossible to play until you draw one of your two lands that can assign…
6 votes -
Game-breaking bug: Stuck and unable to progress in "Jump In! Marvel" event
Game-breaking bug: Stuck and unable to progress in "Jump In! Marvel" event
Hi Support Team,
I encountered a game-breaking bug during the Marvel "Jump In!" event that has left me completely unable to progress.
Steps to Reproduce:
- Joined the "Jump In!" event.
- Picked the first packet: "Genius"
- Picked the second packet: "Support?" (The one featuring Pepper Potts).Upon making the second pick, the game unexpectedly kicked me back to the Home screen.
I tried restarting the application, but I am still stuck and cannot resume or progress in the event.Attachments:
- Game Log File
- Screenshot…4 votes -
Jump In Marvel Superheroes
I played the Jump In Event for Marvel Superheros and the cards from the packets did not show up in my collection after i finished the event. I played the Doom and Quicksilver packets and got nothing except the 2 rares from my 1 win
4 votes -
Not enough people to draft
I bought traditional draft marvel superheroes. Since one week, I cannot find enough people for a draft. I would like to be reimbursed since I am unable to use it.
1 vote -
Jump-In
Jump In is all Jacked Up, this has happened at least two times, but the most recent one involved me choosing Red -Thor and then Red - For Hire (maybe the right words?), and then kicked back the home screen. Please fix this event, thanks!
5 votes -
3 votes
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Marvel Jumpstart Mana Base is very bad
Marvel Heroes "Jump In" Mana Base is Fantastically Awful*
The deck has 3 red cards and has no basic mountain yet has terramorphic expanse and farseek and basic landcyclers. Maybe tweak the shuffle algorithm or ensure a check for basic of every type you have if you have land searchers.3 votes -
unable to join event network error
Unable to join the Phantom Premier Draft Foundation.
5 votes -
Error network, unable to join the Phantom draft event
After a draft I cant rejoin the event, its unfair as I want so badly to draft freely. Sad that when this time come I cant enjoy it.
5 votes
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