MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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789 results found
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sealed loss
I just won a game of sealed but it was counted as a loss. I was 1-2 going into the game. This "loss" puts me at 1-3 meaning that I can't play anymore games. I don't know if it is relevant, but my opponent conceded during their second main phase.
10 votes -
Omniscience draft ridiculous
It's common that opponent draw the whole deck in 3 turns, or is plenty of drawing tools in the deck. This event is rigged!!
6 votes -
Game Crashes during match
game crashes when looking for an opponent during Premiere draft. attempts to restart the program and re-access match in progress does not work. program initializes, finds match in progress, attempts to load game, hangs up and crashes. results in a time out of the match and a match loss. once match is over i am able to relaunch the client without crashing
27 votes -
"View Battlefield" bug in Traditional game sideboarding
"View Battlefield" bug in Traditional game sideboarding
When trying to "view battlefield" in a Traditional match sideboarding screen on mobile. The opponent's deck/deck size, graveyard, exile and hand is inaccessible.
12 votes -
Jump In not showing unpicked packs
I'm not getting unpicked packets when joining Jump In. According to https://magic.wizards.com/en/articles/archive/magic-digital/jump-packets-update-kamigawa-neon-dynasty-2022-02-11,
for your first packet, at least one option will be a packet you've never selected
This happened like 5-10 times with previous releases, but I thought I'd try again now that NEO is out and there are new packets that I've never picked. Instead I was offered Armory, Zombies and Powered Up, all of which I've picked before.
33 votes -
Cancel Premier Draft matchmaking, close client, 30m later had loss
Hello,
- Give us the steps to reproduce the bug
I logged in this morning, went to the DMU Premier Draft I was in with 2-2 record, queued up for a match, waited 5 seconds, and clicked Cancel and closed the client as I had to go do something else right away.
I logged back in ~30m later and went to the draft screen, which said I had a 2-3 record and to Claim Prize.
- Note which platform you’re using (PC, Mac, Android, or iOS)
PC, MTG Arena client: 2022.19.0.4252.952961
- Enter the actual results you’re experiencing
I received a loss after…
10 votes -
Quick draft loss, never played
Was in a quick draft, hit play. Went to loading screen, sat with an unending spinning timer that hid the cancel button. Upon closing and reopening the app, I had one more loss than previously without ever even seeing the match. I'm asking simply for my 750 gems back or 5000 gold as I've been putting a lot of $ into this game and if customer support cannot redeem a honest mistake on their clients end I will happily quit donating my money for drafts.
10 votes -
Server loss connection
Server loss connection
I lost two Premier Draft games due to server connection issues and related bizarre visual bugs (see screenshot attached of me not being able to cast a spell while the time counter keeps going down).
I attached the logs of these games, and I would like to be refunded my Premier Draft entry.
15 votes -
jump in win not counted
I won a jump in game but did not get the 1 win reward. It did not count towards the daily win either.
20 votes -
Unable to Select Card in Premium Draft
I would like to request a refund on my draft due to a bug in the client that caused me to lose out on a key card.
- Give us the steps to reproduce the bug:
- enter premium draft
- select cards normally until pack 1 pick 6
- drag vampire interloper towards my deck, but then put it back
vampire interloper visually disappears and is unable to be selected or dragged into the deck.
Note which platform you’re using (PC, Mac, Android, or iOS)PC - Version 2021.9.0.3880.888241
Enter the actual results you’re experiencingas a result i was unable to pick…
102 votes -
Draft Win Not Counted
Playing in a Premier Draft event, I won a match and it didn't count the win. The Victory screen displayed and the event win counter was still at 1 instead of moving to 2 wins.
Platform: Windows 10
Attaching game log and screenshot.53 votes -
Quick draft event bug
I can't acces to the Quick draft event on Arena. I've tried it on my phone (Android) and on my laptop (windows). It seems that there is a bug related to the last time I played a Quick draft. It appears 'Resume draft' but I can't acces to the Quick draft main page neither by 'Resume draft' or other way. What can I do?
7 votes -
Mastery pass reward bug
Mastery pass wildcards not received for Mastery Pass levels 85 and 90.
41 votes -
MTGアリーナ 不正プログラム
MTGアリーナは運営によって不正操作されています。
特定のアカウントは１年以上狙い撃ちにされ、現実離れした引き運で
勝てる訳が無い状態まで追いやられます。
どのぐらい露骨な不正操作か分かりやすく数字で出しますが、
100試合やって、対戦相手の土地事故回数は「2」回、
こちらは土地26枚で「86回」でした。
信じられないかも知れませんが、本当です。
また、マッチングも操作されますので、やる価値がありません。
ゲーム開始時点で勝敗が決まっているのです。
このゲームが何のために存在しているのかすら疑問ですし、
サポートも運営同様、役立たずの無能です。
最近のウィザーズは本当に堕ちるところまで堕ちたと感じますが、
こんな詐欺まがいな事まで始めたらもう終わりです。
世界選手権等の配信されるゲームでドラマチックな引きを見せ、
いかにも魅力的に映るようにしたいのでしょうし、
課金の度合いで勝敗を決めて訴訟問題も回避したいのでしょう。
結果、MTGアリーナは絶対にやらない方が良いです。
一度不正操作されたら二度と元に戻りません。時間の無駄です。26 votes -
Victory reported as a loss
Victory..then given a Loss
10 votes -
Draft stuck on "Waiting for other players to pass a draft pack..."
Have been stuck on Pack 1 Pick 8 for 20 minutes, still on "Waiting on other players to pass the draft pack..."
Presumably the draft is happening without me as the packs are moving their way around the group, but I haven't been able to pick a card for 20 minutes. I imagine soon it'll be done with the draft and I'll have a random collection of cards that were picked for me (and the 8 I did pick). Annoying as I was happy about how the draft was going so far...
Could I at least please have my draft…
60 votes -
Client Crashed / Wouldn't Rejoin Match
Client crashed mid-game in a premier draft event. Restarted the client, it booted up, and then was stuck on the "Waiting for Opponent" screen for 5 minutes before having to quit and restart the client only to receive a game loss.
10 votes -
frozen draft
Client frozen during ranked draft.
Hopefully a refund for myself and all of my draft partners. forced to leave draft and unable to drop from premier drafting because of the frozen draft state.
12 votes -
Alchemy decks are invalid in Bot Match
New Alchemy deck with new Omnath and Goldspan. Go to a bot match to try it out, deck is invalid. Mouse over deck, says "invalid cards: 0"
Unable to play the deck against Sparky.29 votes -
Test Of Talents discarded wrong cards and no draw
An opponent played Test Of Talents on me after I played Rip Apart. Instead of searching my deck for extra Rip Aparts, opponent instead discarded all of my Crackle With Powers. I didn't get to draw any cards after Test Of Talents resolved either.
6 votes
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