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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2588 results found

  1. プレミヤドラフトで勝利したはずなのに敗北

    プレミアドラフトで勝利したのに敗北した扱いになりました。
    1500ジェムをお願いします。

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  2. starter deck event

    latest starter deck event on 4/18 with the new decks does not provide deck to my decks after winning

    28 votes

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    3 comments  ·  Events  ·  Admin →
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  3. Quick Draft: event ended despite not losing a 3rd match.

    Event ended despite not losing a 3rd match.

    3 votes

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  4. Premier Draft W/L Bug - Game Counted as Both

    I was playing Premier Draft OTJ, and on my sixth game (which I entered with a 3-2 record), I won, but when I exited the match, the game had registered as both a win and a loss. My record had gone from 3-2 to 4-3 instead of to 4-2, thus ending my draft prematurely. At the same time, the game suddenly started using significantly more (a little over double) of my computer's memory, and eventually my computer's memory maxed out, and MTGA crashed. I have attached the log that I pulled after I was able to restart the program as…

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  5. I won a game and it recorded it as a win and a loss. This was for the Chromatic Cube Draft.

    I won a game and it recorded it as a win and a loss. This was for the Chromatic Cube Draft.

    2 votes

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  6. 2 votes

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    1 comment  ·  Events  ·  Admin →
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  7. Lost a draft game without even entering a match...

    So yesterday I've Drafted (it was early in the morning), and I've done Premier Draft for MKM.

    Deck is probably going to do poorly, I'd be surprised to get a win with it, but w/e.

    Completed a daily quest earlier, so I was basically done for the day anyway, but I've tried to get a single match with that deck, queued in with the deck, I saw almost a minute has passed and I was still waiting. Was about to cancel, wasn't really in mood to play anyway, but there was no "Cancel" button. After it passed 1 minute mark…

    3 votes

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    3 comments  ·  Events  ·  Admin →
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  8. 1 vote

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    1 comment  ·  Events  ·  Admin →
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  9. automatic loss in match while opponent times out

    I had started my first match of a draft and was waiting for my opponent to mulligan. I watched their timer go down and expected it to use a timeout. After waiting, I ultimately ended up with a Defeat despite their clock going down.

    1 vote

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  10. accidentally used draft token

    I was on the "Outlaws of Thunder Junction" premier draft on my Android phone. I didn't get a screenshot, but there was a floating coin in the middle of the screen. I looked like there was a UI bug with the "daily challenge" coins, and they were in the wrong place. I clicked on the floating coins and it triggered me to join the draft, eating my "draft token." I immediately canceled that since I did not want to use my draft token on this event, but it looks like it was consumed. You may want to look into this…

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  11. full steam ahead

    playing quick draft thunder junction, opponent played Full Steam Ahead which says each creature can't be blocked by more than one creature, but would only allow me to block with 2 of my 3 creatures even though they were attacking with three creatures. No other effects influenced this. Unfortunately, this was my 3rd loss and I would have won on the following turn.

    1 vote

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    2 comments  ·  Events  ·  Admin →
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  12. Starter Decks Not Adding to Account

    so, winning or losing has no effect on adding the starter decks from the starter event to my account. as per the "instructions" that disappear before you can even read them...

    platform: pc( Linux, no known errors)

    version: 2024.38.10.6143.1076088

    attaching all available log files...

    I am not alone in this issue and there does not seem to be a response to the more popular threads.

    Account registered under Bnathaniel42@yahoo.com , nat4416 email preferred for contact

    "issue" log that was present deleted for some reason after power outage.

    2 votes

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  13. No way to improve limited rank

    Since OTJ update, there's literally no way to improve one's limited rank. I know y'all shifted to only allowing best-of-1 premier drafts to count for this, but even those aren't affecting limited rank now. Could you fix this soon, please? One of the nice things about having these drafts ranked is that I'm more likely to be paired with someone with a comparable skill level--I'd prefer this over playing a bunch of randos who might not know what they're doing or be ridiculously better than me.

    4 votes

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  14. Quick draft

    I can’t play any matches. It gets stuck at the stage of finding opponents and never progress

    4 votes

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  15. [OTJ] Can’t find opponent in standard event after update and 7th win not recorded

    Prior to the OTJ update, I went 7-2 in the event (won it) but my last game wasn’t recorded as the game shut down went it tries to reconnect with the lobby.
    After the update, I went back to 6-2 but the game can’t find me any opponent like it tries to match me with 7wins opponent (which is impossible). It makes me wait forever in the waiting opponent screen.
    How to solve this and keep playing standard event ?

    4 votes

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  16. In Omniscience draft with OTJ play boosters you end up with an invalid deck

    In the Midweek Magic: Omniscience Draft event you draft with bots and play boosters with basic lands in it, causing you to have an illegal deck after the draft completes, because you end up with 39 playables if any of the bots did not pick basic lands (which they do not do).

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  17. Win not recorded in Premiere Draft Thunder Junction

    I was playing my premiere draft when my opponent surrendered giving me a victory. As the game was closing and I was returning to the menu I got an error message. When i got back into the draft lobby I was not given my win.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  18. Callaphe Beloved of the Sea

    When Callaphe, Beloved of the Sea is summoned it causes the game to crash.

    3 votes

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  19. Erro de tradução

    Estava jogando o modo DRAFT PREMIUM, e em uma das partidas, por conta de erro de tradução eu fui prejudicado.

    Gostaria de ter uma soluçao, pois gastei gemas.

    2 votes

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  20. 2 votes

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