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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2407 results found

  1. Server not responding

    During a draft event, the client became unresponsive. The screen greyed out with the error message "Waiting for Server". I checked to see if my internet wasn't working but it was fine so it was definitely the server. The client remained unresponsive for ~1 minute then crashed after windows detected the client as not responding. Upon reopening the first time I was shown only a black screen, then after that crashed the client was stuck at the "Joining Match". By the time the game loaded, the match was over, I presume a time out or game ceased to exist. This…

    1 vote

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  2. キューブドラフトに勝利したのになぜか敗北も同時に進み、そのまま敗退になった。

    アリーナ版キューブドラフトにて、1勝2敗の状態でゲームを開始し、その後勝利したにもかかわらず、2勝3敗の状態になり、キューブドラフトがそのまま敗退扱いになった。

    2 votes

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  3. 1 vote

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  4. premier draft froze after making pick

    During a premier draft, I made a pick, the card disappeared, and it said "waiting for other players to pick" even though I had a stack of packs in my queue. I had to exit the game and restart, missing at least a pick, maybe 2. Log attached. I would like a gem refund.

    10 votes

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    3 comments  ·  Events  ·  Admin →
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  5. Draft recorded pick incorrectly

    Very odd bug, first ive seen it.

    Pack 1 pick 2 of a snc traditional draft, i went to pick a last second mr orfeo, but was shown that a riveteers requisitioner was autopicked instead. No big deal - thought i was too slow.

    Went through deck building with 3 requisitioner as normal, then got a network error when i tried to save the deck. When i reopened to rebuild, mr orfeo was in the pool in place of 1 of the requisitioners.

    So, it seems like arena showed me that i had picked one cards (due to being slow)…

    10 votes

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    3 comments  ·  Events  ·  Admin →
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  6. Start of match freeze mobile dmu

    On my phone, had been waiting for a minute to find an opponent during premier draft of DMU. When the game finally found someone, it froze right on the attached screen. I tried restarting the game on the phone & even trying to start it on the computer, but I had lost the match by the time it was working again. I'm upset that I paid gems for the draft & that the game caused me to have a loss which reduces my chances of getting a good result in the event.

    3 votes

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  7. Fleshless Gladiator

    I just played a match where my ooponent had a Fleshless Gladitor and Vraan, Executer Thran and some other creatures, he attacks i block the gladiator with a 1/1 creature to make sure i wont die to the trigger. And i lost i cant recall if i blocked wrong, can you help either way. I hope it is the right uploaded file, thanks

    1 vote

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  8. FREEZE

    シールド対戦中にフリーズし戻らない

    1 vote

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  9. Titan of Industry bug

    Titan of Industry would not show the browser and I could not select any of the choices and the game timed out and I lost.

    5 votes

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    2 comments  ·  Events  ·  Admin →
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  10. SCHATZTRUHE

    Die Schatztruhe bleibt bei mir seit langem bei 99,5% hängen. Ich habe über 50 Packungen geöffnet seitdem, aber da geht nichts.

    1 vote

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  11. Can't finish tutorial event

    1.   I guess you would have to create an account before 2022 when this specific event ended and then update the game to the current build
      
    2.   PC and Android same problem  
      
    3.   I cannot finish the tutorial event and it just sits in my quest bar
      
    4.   I should be able to finish this and move on
      
    5.   I will post pictures below
      
    6.  There is no workaround
      

    Whenever I try to complete this even it just says Network Error Unable to Join Event Please try again later. It would be cool to get the rewards and gold but at this point I would just…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  12. Jump In! Event New First Packet Issue

    The latest patch appears to have reset the Jump In event packet history such that I'm not seeing new packets I've never selected before as advertised. I've wasted several entry fees by now testing this and trying to find new packets to little avail. Only once in ~4-5 events has there been a new packet available in the first selection.

    There's a similar bug with ICR novelty being reset, so there's a "New" flare even if I have 4 of them already.

    21 votes

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    1 comment  ·  Events  ·  Admin →
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  13. Game frozen and crashed, couldn't restart

    I was in a cube match and the client froze and crashed, then wouldn't restart. I had to uninstall and reinstall. Obviously I lost the match (my third loss), so it was quite frustrating.

    2 votes

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  14. Blasting Zone

    During a draft game on Android, my blasting zone with 6 token didn't destroyed anything (there was enchantment, creatures and artifacts with mana value <6).
    It was very frustrating et made me lose the game and ended my major draft.
    Can you fix it?
    Thank you for the game.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  15. Arena Crash during my draft, hat do reinstall

    216 / 5.000
    Resultados de tradução
    Resultado da tradução
    I made all the picks until the end of pack 2, after that the arena simply disconnected me, and I couldn't connect anymore, I lost all the picks from pack 3, and I had to reinstall the arena to be able to log in again

    https://www.17lands.com/draft/019b8bb2675b4963857862efa245a056

    1 vote

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  16. More limited choices on Arena

    I recently got back into the game after a long hiatus. I appreciated being able to play sets I missed, Neon Dynasty, Dominaria United, Kaldheim etc. I have yet to play Midnight Hunt, Forgotten Realms, Strixhaven etc. I would love some more options for alternate limited formats on older sets, even one more event would be huge for staving off Magic boredom.

    1 vote

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  17. Mid-week Challenge

    Mid-week. Hall eve has no summary and cannot choose or view deck. Serv r will not connect when trying.

    2 votes

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  18. 7 votes

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    9 comments  ·  Events  ·  Admin →
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  19. MTGアリーナ 不正プログラム

    MTGアリーナは運営によって不正操作されています。
    特定のアカウントは1年以上狙い撃ちにされ、現実離れした引き運で
    勝てる訳が無い状態まで追いやられます。
    どのぐらい露骨な不正操作か分かりやすく数字で出しますが、
    100試合やって、対戦相手の土地事故回数は「2」回、
    こちらは土地26枚で「86回」でした。
    信じられないかも知れませんが、本当です。
    また、マッチングも操作されますので、やる価値がありません。
    ゲーム開始時点で勝敗が決まっているのです。
    このゲームが何のために存在しているのかすら疑問ですし、
    サポートも運営同様、役立たずの無能です。
    最近のウィザーズは本当に堕ちるところまで堕ちたと感じますが、
    こんな詐欺まがいな事まで始めたらもう終わりです。
    世界選手権等の配信されるゲームでドラマチックな引きを見せ、
    いかにも魅力的に映るようにしたいのでしょうし、
    課金の度合いで勝敗を決めて訴訟問題も回避したいのでしょう。
    結果、MTGアリーナは絶対にやらない方が良いです。
    一度不正操作されたら二度と元に戻りません。時間の無駄です。

    20 votes

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  20. draft

    My ONE premier draft was deleted and I can no longer access my deck to play the games. I began a draft at 2023-02-12 19:58 on my account Pokz3#19250 and my game crashed after I was done drafting the deck, but hadn't played any games. When I logged back in, the deck was not there, my gems were still gone, and there is no option to play the deck (it's as though I never started the draft).

    1 vote

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