MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1617 results found
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プレミアムドラフト 勝利したのにも敗北扱い
プレミアムドラフトで勝利し、勝利表示がでたにも関わらず
ランクが下がり敗北数のカウントが増えた
早急に対応して敗北数を減らしてほしい
日本時間 4:10ごろ7 votes -
Unable to choose second pack: Jumpstart: Jump In!
I played a few games of the jumpstart event, Jump In!. On my third deck choice, I was able to choose my first packet, but not my second.
On the packet selection screen, it showed that I had chosen the "Warriors" packet as "Packet 1" and the "Rock and Roll" pack as "Packet 2" but still requested I choose a packet. I tried choosing again, and it showed "Packet 3" over "Elves", and again I selected the other packet, "Roiling", and it showed "Packet 4". No resolution would get me out of the screen and into games, so I exited.
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BUG.jpg 234 KB -
4DECA5C7-1443-4A2B-B0CD-13D9ED9912B8.png 2784 KB -
Log20211014_182232.log 1722 KB -
jump in bug.jpg 102 KB -
Log20211014_182232.log 1722 KB -
jump in bug.jpg 102 KB -
Log20211014_182232.log 1722 KB -
jump in bug.jpg 102 KB -
UTC_Log - 10-14-2021 17.26.58.log 5860 KB -
UTC_Log - 10-14-2021 16.00.54.log 11975 KB -
Captura de pantalla (97).png 1000 KB -
Log20211014_152409.log 7 KB -
Log20211014_133135.log 7 KB -
Screen Shot 2021-10-14 at 1.37.07 PM.png 3222 KB -
Log20211014_184130.log 2143 KB -
PackStuck.png 1719 KB -
Log20211014_093642.log 1769 KB -
jump in bug report2.png 683 KB -
jump in bug report.png 1165 KB -
Log20211014_115111.log 5 KB -
jump in bug report2.png 683 KB -
jump in bug report.png 1165 KB -
Log20211014_115111.log 5 KB
291 votes -
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Mastery Pass rewards missing for level 70
Hello,
I’m the last mastery pass, I got up to level 85. After level 70 there should be a reward for every level of 1 card of rarity uncommon or above. I tried to vote on the same bug but just wanted to make sure I got my rewards so I put in this ticket.
Thank you,
6 votes -
Auto Tap Bug
I was casting Astral wingspan and I had two creatures to convoke it, a treasure and mana so I didn't have to tap the creature it was targeting. This was a draft game. I targeted Kroxa and Kunaros and was planning on swinging with them in the air as it couldn't be blocked and I would have gained 8 life. Instead auto tap decided to tap Kroxa a Kunaros and not use the treasure. It was originally set to do that and milliseconds before I clicked confirm it said auto tap solution changed and tapped kroxa ans kunaros for convoke…
6 votes -
Mastery not Registering Weekly Win Rewards
The Mastery Pass of MoM is not registering weekly win rewards correctly. As seen in the screenshot, I have 12 wins which should have put me on Level 4 of the reward track but instead is stuck at 2.
8 votes -
Can't exit tutorial, even after restart.
I've entered the tutorial and there is no way to get back to the regular game mode unless I complete the tutorial (which I don't want to do). Exiting and re-entering the game doesn't help.
8 votes -
draft recorded loss after win
I was playing BRO quick draft and was at 4 wins and 2 losses. During my 7th game, I won but the game recorded this as a loss. I was playing on PC and am not able to reproduce this bug.
I am unsure if any card interactions could have caused this but I had Air Martial, Ambush Paratrooper, Yotian Tactician, Martial Discipline, Surge Engine, Aeronaut's wings and Supply Drop on the board with 4 plains and 4 islands while my opponent had a Penregon Strongbull, 3 plains and 1 mountain. I don't have a screen capture of the board…
13 votes -
alchemy historic changes
This change for historic is outrageous. Why should the historic card pool be nerfed for this fancy new separate standard mode?
This change is just plain stupid and kills mtga for me.
No new changes to the client for years, no introduction of existing table top modes. The client crashes at random times since 2 or 3 patches ago.It would be far better to clean up your mess before expanding onto it and dragging the only worthwhile thing for me down with it.
I' am currently considering dropping mtga all together when alchemy goes live
220 votes -
Daily Wins Didn't Reset
The daily wins didn't reset for the day. I previously had 7 completed Daily Wins and it gave me a new daily quest though it didn't reset the Daily Wins.
321 votes -
Although I won in the game, MTGA results was "lose"...
I started the quick draft game at 5 win 2 lose.
I won the game.
But the results was 5 win 3 lose.15 votes -
Game crashes and closes after clicking Premier Draft
I finished my last Premier Draft game and the game crashed when I was about to retrieve my prize, now the Premier Draft continues to show "Resume", but if I click it, the game crashes again, and now I am unable to join Premier Draft events.This happened on PC.While clicking Premier Draft, the game crashes instead of allowing me to start a new one.The game should give the reward for the finished draft and then allow you to begin a new one.No relevant screenshots/videosNo workaround, found.
21 votes -
Connection lost
I cannot play more than 3 times because while im Play, the Connection lost and i losse the game. All the week ist the Same. I Play in Android. My Internet from the Cellphone o wi-fi running good
6 votes -
premier draft
i was drafting when i lost my first game and i was taken out like i lost all 3, i got 250 gems and the dmu premier draft is gone.
I request the refund of the 1500 gems that were spent or the game where I left off.16 votes -
Game crashed, didn't let me login into match showing "unable to locate collection" error
Game crashed, didn't let me login into match showing "unable to locate collection" error.
Once i managed to login again it didn't allow me to take any action and gave me a game loss for time out. Can you please look into it? The experience on mobile have been very frustrating. Thanks ViR5 votes -
My opponent used ’Boseiju, Who Endures‘， and I cant put my wastes to my battlefiled Both the 'Untapped' and the screenshots illustrate this
My opponent used ’Boseiju, Who Endures‘， and I cant put my wastes to my battlefiled
Both the 'Untapped' and the screenshots illustrate this, and the log （cutted）were provided.
please reply to me ASAP.9 votes -
Quests not completing
My daily quests counted up until they reached just before the final number (24/15, 14/15, etc.), but would not actually finish, just hang at that final edge.
5 votes -
Sheoldred in ONE draft
I encountered a Sheoldred from DOM in ONE quick draft. I would appreciate a reimbursement.
2023.23.10.666.9850166 votes -
Game lost for no reason
Hello, I have just lost in the 3rd round of a "traditional standard event" game.
I can't see any reason to have lost this game, neither the time elapsed nor any other effect seems to make me lose.
Attached is a screen of the end of the game:7 votes -
Game freeze during quick draft
The game freeze during quick draft and I can't concede. I had to quite mtga. This make me lost the game and the draft
24 votes -
goblin charbelcher
Goblin charbelcher needs to be removed from the omni draft pool it is an auto win and the only counter play is to have a counter spell in hand in a format with a 3 card hand.
8 votes
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