MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1617 results found
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Midweek Magic Historic Singleton Incorrect Reward
Won a match in the Midweek Magic Historic Singleton event; description says reward card will be at least rare; got Feed the Infection, which is uncommon.
5 votes -
Limited Rebalanced MISSING from Direct Challenge options
There is no way to use Alchemized cards (the ones with the A next to their name) in a 40-card direct challenge.
Players can make "limited rebalanced" decks, but it seems there is absolutely no way to use those decks (like Wizards forgot). If you make a challenge with those decks, all the Alchemy cards revert to their paper versions. There is no "limited rebalanced" challenge option.
Since the current draft set is an Alchemy set, please fix this so that we may play the set as intended.
24 votes -
waiting server screen on quick draft
I have a problem, when i want to go to quick draft, i allways have waiting server screen and i m not able to access to the quick draft screen in order to begin a quick draft.
Please find in attached file my log
13 votes -
Couldn't see picks during Draft
In my draft, I couldn't pick a card because I couldn't see them. I was auto-chosen a card and I had no choice in the matter.
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Log20221210_230310.log 781 KB -
Log20220905_130652.log 80 KB -
Log20220417_235139.log 2768 KB -
Log20220417_235139.log 2768 KB -
Arena bug.png 5863 KB -
Log20220320_092641.log 1612 KB -
premier draft 15-3-22.docx 2326 KB -
Log20220315_153950.log 2344 KB -
error.jpg 595 KB -
Log20220216_190654.log 8672 KB -
Screenshot 2022-02-16 190809.jpg 471 KB -
Screenshot-2022-01-14-at-10.04.00.jpg 5158 KB -
Screenshot-2022-02-06-at-14.35.12.jpg 1714 KB -
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Screenshot-2022-02-06-at-14.29.41.jpg 1627 KB -
Screenshot-2021-07-08-at-11.10.03.jpg 1397 KB -
FullSizeRender.mov 8794 KB -
goblin.png 1164 KB -
Log20220111_143329.log 2328 KB -
MTGA 2021-11-21 15-39-06.mp4 13227 KB -
Screenshot (533).png 2124 KB -
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Log20211119_130030.log 26 KB -
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Log20211119_130030.log 26 KB -
Log20211112_114812.log 1340 KB -
Log20211112_125048.log 34 KB -
bug.png 1277 KB -
Log20210927_175709.log 83 KB -
IMH draft.png 2144 KB -
Log20210927_175709.log 83 KB -
IMH draft.png 2144 KB -
Player.log 30523 KB -
DraftBug.png 1910 KB -
Player.log 30523 KB -
DraftBug.png 1910 KB -
Log20210918_133005.log 109 KB -
Log20210827_221441.log 287 KB -
Log20210819_155737.log 356 KB -
Log20210819_155737.log 356 KB -
UTC_Log - 07-02-2021 15.55.49.log 29 KB -
Player.log 4084 KB -
output_log.txt 4 KB -
Player-prev.log 539 KB -
Log20210415_213251.log 198 KB -
Log20210415_213251.log 198 KB -
Screenshot 2021-04-10 174050.png 1236 KB -
Bug Draft.jpg 361 KB -
Log20210310_002333.log 117 KB -
Screen Shot 2021-02-13 at 7.45.23 PM.png 1908 KB -
Screen Shot 2021-02-13 at 7.44.07 PM.png 2626 KB -
Screen Shot 2021-02-13 at 7.39.06 PM.png 1919 KB -
arena-bug.jpg 333 KB -
Log20201215_151448.log 143 KB -
Log20200918_002007.log 1780 KB -
Log20200918_002007.log 1780 KB
802 votes -
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Network Error Unable to join event
Getting "Network Error Unable to join event. Please try again later." for every match I try to play. I have uninstalled once already and there is no change.
35 votes -
Card changed "identity" after picking it in a draft
First picked "Darling of the Masses", it changed to a blue card (Can't remember the name) after I picked it. I assumed I misclicked. Once I built my deck, I wasn't able to submit it because of a "Network Error". Went back to the deck builder and the card was back. Re-building the deck I think there were a couple other cards that changed after I picked them. This really screws with the draft and I saw it happen on LSVs stream too.
36 votes -
Event missing/ended
After the new update was released i opend MTGA and played two games of DMU Premiere Draft wich i already started before. After the two games i closed Arena. After some time i reopend Arena to finish my Premiere Draft (i was 4-2).
After the loading screen there was a prompt that i received 1400 gems and three packs of DMU. Looking through the event tabs, i did not see any DMU events.I hope the events can be returned and i can finish my draft.
13 votes -
draft
quick draft disappeared/changed while still playing. Lost what i won, can't even access draft screen to claim prize.
7 votes -
Omniscience draft ridiculous
It's common that opponent draw the whole deck in 3 turns, or is plenty of drawing tools in the deck. This event is rigged!!
6 votes -
draft frozen
My quick draft match was frozen
9 votes -
sealed loss
I just won a game of sealed but it was counted as a loss. I was 1-2 going into the game. This "loss" puts me at 1-3 meaning that I can't play anymore games. I don't know if it is relevant, but my opponent conceded during their second main phase.
9 votes -
Erreur réseau : impossible d'envoyer le deck (défi amical)
Bonjour,
Impossible de jouer en défi amical contre des amis.
À chaque fois : "erreur réseau - impossible d'envoyer le deck", alors que ma connexion est très bien ; de même pour mes amis (testé avec deux amis que ce soit sur Android ou PC).
Que pouvez-vous faire ?
Merci.
7 votes -
Game Crashes during match
game crashes when looking for an opponent during Premiere draft. attempts to restart the program and re-access match in progress does not work. program initializes, finds match in progress, attempts to load game, hangs up and crashes. results in a time out of the match and a match loss. once match is over i am able to relaunch the client without crashing
24 votes -
"View Battlefield" bug in Traditional game sideboarding
"View Battlefield" bug in Traditional game sideboarding
When trying to "view battlefield" in a Traditional match sideboarding screen on mobile. The opponent's deck/deck size, graveyard, exile and hand is inaccessible.
12 votes -
Premier Draft Terminated DMU Alchemy
Premier Draft Terminated DMU Alchemy. Didn't get credit for wins and can't find DMU Alchemy draft. Would like gems refunded please.
10 votes -
draft event disconnect
Hello, I got a disconnect from the SNC Quick Draft event on pc after going 1:1, event is now finished after two games without rewards, except the picked cards. Thank you!
5 votes -
Cancel Premier Draft matchmaking, close client, 30m later had loss
Hello,
- Give us the steps to reproduce the bug
I logged in this morning, went to the DMU Premier Draft I was in with 2-2 record, queued up for a match, waited 5 seconds, and clicked Cancel and closed the client as I had to go do something else right away.
I logged back in ~30m later and went to the draft screen, which said I had a 2-3 record and to Claim Prize.
- Note which platform you’re using (PC, Mac, Android, or iOS)
PC, MTG Arena client: 2022.19.0.4252.952961
- Enter the actual results you’re experiencing
I received a loss after…
10 votes -
Game Slow and Freezes
Ever since the last update, my game is constantly slow and freezes once I try to queue an event. Everything is so slow, the animations take forever, EX. just trying to move my cursor across the screen takes so long. And when I can finally hit the "Play" button, the game freezes and crashes. I started experiencing this last weekend, when I tried to play in the qualifier play-in. Much to my dismay, I couldn't play my games bc of this issue. I was able to log-in on mobile, but that is not the preferred way to compete, didn't do…
10 votes -
How to turn off alternate card styles during draft?
Is there any way to turn off alternate card styles while drafting? Once I have gotten to the point of quickly identifying each card by its art, changing the art becomes very distracting (especially when receiving unwanted card styles as random rewards). I've tried checking "Hide Alternate Card Styles" and unchecking "Auto Apply Card Styles" but those options don't seem to do anything. I've heard that people with visual impairments can be affected by this too, so the option to have consistent, default art all the time would be a nice accessibility feature.
10 votes -
Jump In not showing unpicked packs
I'm not getting unpicked packets when joining Jump In. According to https://magic.wizards.com/en/articles/archive/magic-digital/jump-packets-update-kamigawa-neon-dynasty-2022-02-11,
for your first packet, at least one option will be a packet you've never selected
This happened like 5-10 times with previous releases, but I thought I'd try again now that NEO is out and there are new packets that I've never picked. Instead I was offered Armory, Zombies and Powered Up, all of which I've picked before.
32 votes
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