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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2449 results found

  1. "Spelunking" packet apparently glitched packet-selection in "Jump In!"

    I selected "Spelunking" as my first packet in a "Jump In!" event. I was on the iOS client. It gave me choices for the second packet, but when I selected "Wandering" it basically gave me the screen below. I say "basically" because the screenshot is from the Mac client, which I opened after I'd closed the app on my phone. When I chose "Jump In!", it said I was in packet-selection, but it gave me this when I tried to resume. It's the same screen as it was on mobile, but it's a different resolution. I can still do anything…

    3 votes

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    2 comments  ·  Events  ·  Admin →
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  2. internal server error while drafting

    i got logged out in the middle of a draft and got this message that it was an internal server error first and then i got error code -1, so i cant log in and my draft is probably ******, could i please get my gems back

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  3. loss in premium draft

    I had a phantom loss in this premium draft on 1/3/2024. I just won a game and returned to the results screen with a 3rd loss and the highlighted claim button.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  4. ジャンプインがプレイできない

    ジャンプインで2つ目のデッキ選択が終了できない。
    選択できた場合には最初のメイン画面に戻り、
    再度イベントに戻るとデッキ選択が出来ていなかった事になっている。

    2 votes

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  5. Two copies of a common showing up in one Outlaws of Thunder Junction draft pack

    During an Outlaws of Thunder Junction premier draft, early on in pack two there was a pack with two copies of Corrupted Conviction in it. Unless the pack collation is designed to replicate the possibility of a duplicate foil in packs of paper cards, that shouldn't occur on MTGA.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  6. Prairie Dog multiple activations don't work

    I activated my prairie dog twice before end of turn, but it only got 2 counters instead of 3

    2 votes

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  7. Close after limited thunder junction premier draft pairing

    Client closes after pairing opponent on premier thunder junction draft. iPhone 12 mini. Happens as soon as opponent is found.

    I can rejoin after opening the client but it happens every time.

    2 votes

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  8. frozen game

    game just froze in the middle of a draft and caused me to loose... cool guess I'm never playing arena again.

    2 votes

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  9. クイック ドラフト

    ピックはできたが、プレイがマッチングしません。

    2 votes

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  10. quick draft

    My quick draft got stuck on loading screen after the update.

    23 votes

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    7 comments  ·  Events  ·  Admin →
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  11. 2 votes

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    0 comments  ·  Events  ·  Admin →
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  12. surveil in jump in!

    being promoted to surveil when selecting options like modes for enchantment or starting hand mulligan, so no actions can be taken as no surveiling

    2 votes

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  13. Jump In! Issue Claiming Reward

    In the regular Jump In! single-win event, clicking the Claim button doesn't do anything. It shows the "waiting for server" loading screen briefly, but I don't get any reward and the Claim button continues to be displayed. It doesn't switch to Resign so I can play again with new packets. I tried restarting the game client to no avail.

    2 votes

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  14. product suggestion

    Ranked Ladder not working after OTJ update. When playing OTJ premier draft event, the ranked ladder is not visible and ranked matches are not an option.

    2 votes

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  15. Mise a jour janvier 2024

    Apparemment depuis la mise a jour il y a quelques jours que ce soit sur os, windaude ou android il y a eu un bug critique mais les dev' n'ont pas l'air de s'en préoccuper plus que ça.
    Que ce soit en passant par le lanceur epic games ou en lançant directement l'application mtga l'écran reste noir avec le curseur visible, pas de son j'ai attendu comme ça une bonne demi heure au cas où mais cela ne fait rien.
    Que se soir niveau réinstallation, vérification des fichier, cache, dns ou fuseau horaire aucune des solution habituelles ne règle quoi…

    4 votes

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  16. Starter deck bug

    1) The 3 wins doesn't update after selecting a new deck
    2) I have won 3 times, however am unable to receive the new decks after being rotated.

    Please fix this

    15 votes

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    1 comment  ·  Events  ·  Admin →
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  17. Etali is OP in Momir

    Since the Momir event uses all-land decks, can we please have [Etali, Primal Conqueror] removed from the pool of cards you can create with the emblem? Its rules text in this format specifically translates to "When Etali enters, exile each player's library." If a player happens to get Etali, the odds of having rolled any option to prevent this from being a one-shot game-winning ability are comically low.

    I know Momir is, by design, a chaotically unbalanced format, but one-card wins of this sort are a little much.

    1 vote

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    2 comments  ·  Events  ·  Admin →
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  18. Draft

    Clicked to play a match and after 1:40 in queue I pressed the button cancel, after that it seemed that the "match" was lost.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  19. Daily Quest Issues

    My daily quests won’t complete. I play casting the specified spell colors and the counters never count up. No matter how many spells I cast of the correct spell color it stays at 0. I have refreshed the quests but still nothing.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  20. Frodo, Sauron's Bane not winning game as ability intends

    In numerous games I have completed the necessary parts to trigger Frodo Sauron's Bane card effect but it does not trigger. These are;
    - Have the ring tempt you 4 times
    - Active Frodo's ability on that turn
    - Inflict player damage

    I have lost 3 ranked games because of this. These are all on android and I am not sure if I can collect logs from this device?

    I would highly appreciate your help, thank you!

    1 vote

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    1 comment  ·  Events  ·  Admin →
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