MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1644 results found
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"View Battlefield" bug in Traditional game sideboarding
"View Battlefield" bug in Traditional game sideboarding
When trying to "view battlefield" in a Traditional match sideboarding screen on mobile. The opponent's deck/deck size, graveyard, exile and hand is inaccessible.
12 votes -
Premier Draft Terminated DMU Alchemy
Premier Draft Terminated DMU Alchemy. Didn't get credit for wins and can't find DMU Alchemy draft. Would like gems refunded please.
10 votes -
draft event disconnect
Hello, I got a disconnect from the SNC Quick Draft event on pc after going 1:1, event is now finished after two games without rewards, except the picked cards. Thank you!
5 votes -
Cancel Premier Draft matchmaking, close client, 30m later had loss
Hello,
- Give us the steps to reproduce the bug
I logged in this morning, went to the DMU Premier Draft I was in with 2-2 record, queued up for a match, waited 5 seconds, and clicked Cancel and closed the client as I had to go do something else right away.
I logged back in ~30m later and went to the draft screen, which said I had a 2-3 record and to Claim Prize.
- Note which platform you’re using (PC, Mac, Android, or iOS)
PC, MTG Arena client: 2022.19.0.4252.952961
- Enter the actual results you’re experiencing
I received a loss after…
10 votes -
Game Slow and Freezes
Ever since the last update, my game is constantly slow and freezes once I try to queue an event. Everything is so slow, the animations take forever, EX. just trying to move my cursor across the screen takes so long. And when I can finally hit the "Play" button, the game freezes and crashes. I started experiencing this last weekend, when I tried to play in the qualifier play-in. Much to my dismay, I couldn't play my games bc of this issue. I was able to log-in on mobile, but that is not the preferred way to compete, didn't do…
10 votes -
How to turn off alternate card styles during draft?
Is there any way to turn off alternate card styles while drafting? Once I have gotten to the point of quickly identifying each card by its art, changing the art becomes very distracting (especially when receiving unwanted card styles as random rewards). I've tried checking "Hide Alternate Card Styles" and unchecking "Auto Apply Card Styles" but those options don't seem to do anything. I've heard that people with visual impairments can be affected by this too, so the option to have consistent, default art all the time would be a nice accessibility feature.
10 votes -
Jump In not showing unpicked packs
I'm not getting unpicked packets when joining Jump In. According to https://magic.wizards.com/en/articles/archive/magic-digital/jump-packets-update-kamigawa-neon-dynasty-2022-02-11,
for your first packet, at least one option will be a packet you've never selected
This happened like 5-10 times with previous releases, but I thought I'd try again now that NEO is out and there are new packets that I've never picked. Instead I was offered Armory, Zombies and Powered Up, all of which I've picked before.
32 votes -
Bug - Incorrect Packet Selection for Jump In
The Jump In Packet selection description (https://magic.wizards.com/en/articles/archive/magic-digital/jump-packets-update-streets-new-capenna-2022-04-27) states that "If your first packet selection has one color, there will always be at least one monocolor option and at least one multicolor option. All multicolor options will contain the color of the first packet selection." but I was able to select "Equipped" (R-monocolor) as my first pick and "Crawlies" (U/G-multicolor) which should not have been legal by the above criteria. The actual selection took place on MTG-A iOS version 2022.15.10.477.929304 but the screenshots were taken on Mac desktop version 2022.15.10.790.929304.
14 votes -
alchemy
I was enrolled in an Alchemy Dominaria United draft. After finishing my second game the queue for the draft disappeared. It has now been gone for 10-15 minutes despite reloading MTGA and refreshing the Events screen.
9 votes -
Quick draft loss, never played
Was in a quick draft, hit play. Went to loading screen, sat with an unending spinning timer that hid the cancel button. Upon closing and reopening the app, I had one more loss than previously without ever even seeing the match. I'm asking simply for my 750 gems back or 5000 gold as I've been putting a lot of $ into this game and if customer support cannot redeem a honest mistake on their clients end I will happily quit donating my money for drafts.
10 votes -
jump in win not counted
I won a jump in game but did not get the 1 win reward. It did not count towards the daily win either.
20 votes -
Baird, Argivian Recruiter
I had a "Baird, Argivian Recruiter" out and a boosted creature. At end of turn, Baird did not trigger and I did not get a token
7 votes -
Unable to Select Card in Premium Draft
I would like to request a refund on my draft due to a bug in the client that caused me to lose out on a key card.
- Give us the steps to reproduce the bug:
- enter premium draft
- select cards normally until pack 1 pick 6
- drag vampire interloper towards my deck, but then put it back
vampire interloper visually disappears and is unable to be selected or dragged into the deck.
Note which platform you’re using (PC, Mac, Android, or iOS)PC - Version 2021.9.0.3880.888241
Enter the actual results you’re experiencingas a result i was unable to pick…
102 votes -
Problema Verifica degli incontri Attivi
Rimango bloccato su questa schermata, non va avanti.
ho provato a disinstallare ma non cambia nulla12 votes -
Card Disappears from pool
First SNC Quick draft. P3P14 picked Raffine's Guidance. Card dissapeared from my pool when it came to deck building
19 votes -
Quick draft event bug
I can't acces to the Quick draft event on Arena. I've tried it on my phone (Android) and on my laptop (windows). It seems that there is a bug related to the last time I played a Quick draft. It appears 'Resume draft' but I can't acces to the Quick draft main page neither by 'Resume draft' or other way. What can I do?
7 votes -
Draft Win Not Counted
Playing in a Premier Draft event, I won a match and it didn't count the win. The Victory screen displayed and the event win counter was still at 1 instead of moving to 2 wins.
Platform: Windows 10
Attaching game log and screenshot.51 votes -
draft loss
My Dominaria Draft united was ended unexpectedly because of bug. I had drafted the cards and was about to play the game but then it gifted me 1 pack and 50 gems. I had used a token.
7 votes -
Premium draft bug
Premium draft cancelled, need refund.
7 votes -
Alchemy DMU drafts down
I completed my first Alchemy DMU premier draft event this morning, then I closed the app on my PC.
The problem is when I open the Arena ap on my PC now, I am not able to join another ALCH DMU draft. There does not seem to be any option for joining any DMU drafts, nor are the DMU events listed at all when I click on the 'LIMITED' tab.
DMU limited events are down??7 votes
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