MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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786 results found
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Auto loss after locking the Phone screen
Auto loss in Sealed.
I locked my phonescreen(iOS) for about 5 seconds and after reconnecting I got sent back to the Eventpage with a loss.1 vote -
Sparky's Challenge No Reward After 3rd Win
Noticed "Sparky's Challenge" in the events tab, and had time to kill so decided to play it. Got 2 victories rather easily, and collected a card reward after each. However, after my 3rd victory I was taken directly back to the home screen with no "random cosmetic" reward, and "Sparky's Challenge" completely gone.
I manually checked my cosmetic inventories one by one, and nothing new is present. Tried closing the game and reopening it and repairing the files, still have the same issue.
Feel I was robbed/cheated a bit. Not cool.3 votes -
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1 vote -
Bug
I’ve had the draft bug happen twice. This is costing real money and time and is unacceptable. How in the world do you get four losses in a three loss game. All losses happened because the game said connecting to server and the rematches me but not before giving me a loss. I would like a refund for the money I’ve spent to get into draft. Like I said this is the second time this has happened to me. Either fix this or I’m uninstalling.
1 vote -
Complete 3 Quick Draft Matches Reward Not Received
The quick draft quest for "complete 3 quick draft matches" did not complete after going 2/3 payed with gems, the quest mark is still there showing 0/3, i play on Steam. Also, when I click into the quest to be navigated, nothing happens, I just remain on the home screen tab.
4 votes -
premier draft lost
Hello,
The server lost the connection, it counted as a defeat, which made me lose my draft.
1 vote -
Pauper format
I open the suggestion few years ago about adding Pauper format into Arena. They game has already many many sets, explorer legal and historic as well with tons and tons of pauper cards. Please.... Add the format into the game along with more common Wildcards. Thank you
2 votes -
End step priority skiped.
I was unable to respond after my opponent did things during my end step. I was playing against animator omniscience. My opponent cast a spell during my end step to put omniscience into his grave yard. I had Cease/Desist in my hand with 2 open mana and after he put omniscience into his graveyard I wanted to exile it before his turn but I was never given the chance to do so. I put every game stop on before his spell hit the stack anticipating what he was going to do but the game never gave me a chance. The…
1 vote -
Quick Draft games ending
I am on a quick draft atm. I played 3 games as expected. 4th to 6th were ended in the midle of the game and returned to quick draft screen without changes on victories and losses.
1 vote -
the wrong card pack is displayed in the rewards
The wrong card pack is displayed in the rewards in Premier Draft (Visual issue)
1 vote -
Game froze on ipad during a draft
My game froze on ipad during draft. The progress bar appeared, it went through until end and nothing happened. After waiting several minutes I restarted the app amd I had lost the game.
1 vote -
Parallel Games
I was playing a draft game (winning on board) and then all of a sudden the client went dark. A loading circle came up and I was back at the draft menu. I selected play and was loaded into a new game. I could still hear the music from my first game but there was no way to get back to that one and I had already started a second. When I finished the second game I came back to the home screen and had a loss from the first game. Would like the draft fees back.
1 vote -
Quickdraft challenge bug
Lost 3 times in quickdraft murders at karlov manor. Should count towards "play 3 matches of quickdraft" achievement. It did not. Playing on android version. Saw two other similar reports on this, little to no attention towards the problem. Nice one
Oh and tried exporting log. Did not get a log file1 vote -
bug in premium draft
Bug no rascunho premium
Eu estava jogando o evento de rascunho premium Tarkir Dragonstorm no meu iPhone 11, quando o jogo me incomodou duas vezes e me desconectou da partida. Tentei sair e entrar novamente várias vezes, mas enquanto a partida estava acontecendo, o jogo não me conectava. Muito frustrante, porque eu queria jogar e me divertir mais com o baralho. Esta é a segunda vez que esse bug acontece nos meus rascunhos... em partidas 1v1 esse problema não acontece.
Por favor, corrija esse bug, porque tem sido muito frustrante perder assim.1 vote -
error al pickear en draft premier
Cuando estaba pickeando en draft premier sobre las 10pm me dió error y me sacó del juego pese a no tener problemas con la conexión a internet, perdí gran parte de los picks del segundo sobre mientras cargaba volviendo a entrar. No es la primera vez que el juego me saca justo en mitad de la partida o durante los picks en draft, cosa que solo me pasa en este juego, espero que solucionen el problema. Por el momento agradecería poder volver a jugar el draft sin que ocurriese este problema, ya sea con un token de draft o los…
1 vote -
After winning Draft game, count as a win and a lost at the same time
After winning a game in premiere draft Tarkir Dragonstorm the app end the event with the reward. I was 1win and 2 loss, after winning I was 2win and 3 lose, as if the game count both as a win and a lost at the same time.
2 votes -
Prerelease boosters
Hello! I've playied the pre release event yesterday on my LCS, used the companion to track the event in the same account as MTG Arena but the packs didn't show upin the booster section of the digital game. There will be not anymore packs or codes to get the packs?
1 vote -
Extra loss on draft tarkir dragonstorm
During a tarkir draft, I was 2-2 and I win my 5th game, but i received both win and loss, forcing me to end my draft.
5 votes -
Draft disconnected
I got disconnected from Draft game. When hitting play again to reconnect, I got put into a different game and received a loss. Attached are my logs. I did not experience any internet issues on my side so I believe this has to be server related. Please let me know if you need anything else to help debug this issue. You have been very helpful and prompt to remedy the situation in the past. I look forward to hearing from you.
3 votes -
Quickdraft challenge bug
I played several matches of "Quick Draft Murders at Karlov Manor" and even won a few, but never got the rewards for "Complete three Quick Draft Matches".
2 votes
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