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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2413 results found

  1. “Report a Bug” page request sign-in, though signed in

    MTG Arena crashed mid-premium draft (paid for with gems) and I went to the support page for a refund. I arrived at mtgarena-support.wizards.com, use the scroll down window to select “Report a problem in your Event”, and it informs me I have to sign-on. I click the sign-in button, sign-in, get redirected to my account page, click customer service, click report a bug (how I found this page), click “Submit a Request” at the bottom, once again selected “Report a problem in your Event”, and once again it inform me I have to sign-in. I repeat this cycle an embarrassing…

    1 vote

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  2. internal server error while drafting

    i got logged out in the middle of a draft and got this message that it was an internal server error first and then i got error code -1, so i cant log in and my draft is probably ******, could i please get my gems back

    2 votes

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  3. Quick and Premier Drafts not changing limited rank

    The limited events that change your limited rank are inconsistent in which are actually ranked events and don't line up with what it says in the in game codex.

    Currently available:
    Premier Draft MKM - ranked event
    Premier Draft MKM Alchemy - NOT ranked event
    Quick Draft WoE - NOT ranked event

    According to the codex (and what you'd expect), all three should be ranked but this isn't the case. Think there were issues with sealed as well previously but there aren't any sealed events right now.

    1 vote

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  4. I only played two opponents in BO3 draft

    I think I only played against two opponents in a traditional premier draft yesterday. Is there any way for me to check the game files to be sure of that? I play on a windows laptop.

    1 vote

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  5. Quick draft crashing on iOS

    I have had quick draft crash and not register games on 2 separate runs today. I’d like to be refunded for the issues. To reproduce, try playing arena on an iPhone today and watch it crash repeatedly

    2 votes

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  6. Error de recompensas en el evento alquimia

    En el evento alquimia he llegado a 6 victorias, i en la recompensa solo he obtenido 450 gemas. He hecho calculos i esta incorrecto. Gracias por su atencion.
    Dispositivo ios 17
    Version mas nueva

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  7. Many bugs todays

    Infinite food and rat tokens and infinite mice tokens, In alchemy using the tree blind mice card and other card who copy tokens, copy the saga 15 times, lather using the card who draw three cards sacrifing 3 food tokens and other card when a food token is sacrifice create a rat token the game create infinite rats, with no other card creating food tokens. I suggest Ban this cards

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  8. Arena crashed during a match. Waited more than 10 minutes for it to come back from the frozen screen.

    Arena crashed during a draft match. Waited more than 10 minutes for it to come back from the frozen screen. It never happened.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  9. Pas de récompense

    Bonjour,
    Je n'ai pas reçu les styles de carte en challenge couleurs et la carte mythique du pass prenium 14.

    1 vote

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  10. Lost a draft match in a random way. I was waiting for almost 5 minutes, canceled and lost without playing it.

    Lost a draft match in a random way. I was waiting for almost 5 minutes, canceled and lost without playing it.

    1 vote

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  11. Lost connection during quick draft due to bad server connection

    Lost connection during draft and missed a turn and play. It was my last attempt and apI ended up losing it.

    1 vote

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  12. Lost a draft game without even entering a match...

    So yesterday I've Drafted (it was early in the morning), and I've done Premier Draft for MKM.

    Deck is probably going to do poorly, I'd be surprised to get a win with it, but w/e.

    Completed a daily quest earlier, so I was basically done for the day anyway, but I've tried to get a single match with that deck, queued in with the deck, I saw almost a minute has passed and I was still waiting. Was about to cancel, wasn't really in mood to play anyway, but there was no "Cancel" button. After it passed 1 minute mark…

    3 votes

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    3 comments  ·  Events  ·  Admin →
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  13. draft

    Estaba jugando un Draft premier de 10.000 monedas. Durante la tercera partida logré ganar y al vovler al menú principal, me la dieron como perdida y por tanto las recompensas de 2 victorias en lugar de poder jugar la 4ª partida...

    I was playing a 10,000 coin Premier Draft. During the third game I managed to win and when I returned to the main menu, they gave me the game as a loss and therefore the rewards of 2 victories instead of being able to play the 4th game...

    1 vote

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  14. won game but counted as loss

    I was queueing for MKM premier draft at a record of 4-2 at about 11:30 EST on March 1st. The loading screen said "waiting for opponent.." for more than a minute so I hit cancel. The game queue cancelled as normal and I was able to queue up again normally. However when I won my next game and was presented with the typical victory screen, it counted the game as a loss and showed me at 4-3 in my draft overview. I was forced to finish my draft at a 4-3 record instead of being able to continue at 5-2…

    3 votes

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  15. I WIN A BO1 DRAFT MATCH .BUT THE GAME SYSTEM SHOW I LOST THE MATCH AFTER MATCH OVER

    I WIN A BO1 DRAFT MATCH .BUT THE GAME SYSTEM SHOW I LOST THE MATCH AFTER MATCH OVER I STARTED THE DRAFT EVENT AT 1st March 2024

    1 vote

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  16. two of same cards in a pack during premier draft

    Used a draft token to sign up for a premier draft earlier. Pack 1 pick 2 had two of the same card in it, the uncommon "Crime Novelist". This has never been my experience in either paper magic or MTGA. Assuming this is a bug.

    Playing on PC on client version 2024.34.10.5192.1053153

    1 vote

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  17. Error during quick draft

    I was playing WOE Quick Draft when I got disconnected. When I got back to the game, I saw the defeat message, losing my match. My internet was fine during the whole period.

    1 vote

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  18. Etali is OP in Momir

    Since the Momir event uses all-land decks, can we please have [Etali, Primal Conqueror] removed from the pool of cards you can create with the emblem? Its rules text in this format specifically translates to "When Etali enters, exile each player's library." If a player happens to get Etali, the odds of having rolled any option to prevent this from being a one-shot game-winning ability are comically low.

    I know Momir is, by design, a chaotically unbalanced format, but one-card wins of this sort are a little much.

    1 vote

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    2 comments  ·  Events  ·  Admin →
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  19. draft a freeze result two lost on the count

    draft only one game beginning this game stop due a freeze result two lost on the count.
    I want the reduction of one ost or the return of the price of the draft

    1 vote

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  20. Could not filter/choose basic lands while sideboarding for a Traditional Draft.

    Could not filter/choose basic lands while sideboarding for a Traditional Draft.

    • I was playing on an iPad.
    • This was the first match of a Traditional Draft event.
    • After the first game, I attempted to change my deck to include non UB colors.
    • Usually, I could click on the gear icon, which gives me the option to select other basics to add to the deck.
    • In this case, nothing happened when I tapped the gear icon.
    • I reset the app. That did not resolve the issue.
    2 votes

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