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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2412 results found

  1. bug draft defeat even if i won the game

    i was in a draft and the client was taking too long to found me an opponnent so i click to cancel the search and the client count me a defeat without fighting anybody.
    An other day it took also long to found an opponent but it did found one, i won the game and like the first time the game count it like a defeat (i had already 2 defeat so the draft ended) and i earned the amount of gem like i never had this victory.
    i won the game but the game count it like i loosed…

    2 votes

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  2. Quick Draft crashed

    I started Quick Draft and the program simply crashed. It resulted in a defeat that I didn't even get to play. When he left and restarted the program, he had lost three matches. The internet at my house has a broadband connection and doesn't cause any problems with any other game. It hadn't happened for a while, but it did. I spent 5k gold and didn't even get a chance to play.

    1 vote

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  3. Bug pantalla emparejamiento / Draft rapido.

    Hola, buenos días.

    Quisiera reportar un bug con la pantalla de emparejamiento.
    Estaba jugando hoy 22/2/24 aproximadamente a las 04:20hs en mi celular (android) un draft rapido de Karlov.
    En el desarrollo del draft llevaba algunas victorias pero 1 sola derrota cuando surgió el problema.
    Quize ingresar a una nueva partida y al llegar al emparejamiento me apareció el clásico cartel "esperando al oponente"... espere varios minutos y nunca ingreso a la partida, pero me seguía dando la opción de "Cancelar", por lo que opte cancelarla; el juego me regreso a la pantalla del evento, y todo parecía bien, seguía…

    1 vote

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  4. Bug pairing screen QuickDraft / Defeat

    Hello, I would like to apologize for my bad English, I am from Argentina and I use a translator.

    I would like to report a problem that I had playing from my mobile (android).
    Participating in a quick draft, I had only one loss and when entering a new game the game loaded to the matchmaking screen and was for a few minutes announcing "Waiting for the opponent"...
    Since the game was not progressing, I pressed "cancel". (I never entered the game, I never saw cards or the board, I did not concede the game, nor did I get the…

    2 votes

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  5. Crashed During Draft. Caused A Loss.

    Game crashed during premium draft event on a game I was a turn away from winning. Game crashed, I re-entered, but it instantly showed me a defeat screen. Pretty cheesed off about it.

    1 vote

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  6. Client gave me a game loss after winning a game of draft

    I was 3-2 in this MKM premier draft I was doing and after decisively winning my match I returned to the draft screen and saw that I was instead handed a game loss ending my draft.

    Before that last game I was in the game queue for almost three minutes before exiting and re-entering the queue again, which may be related to the bug.

    Please refund my draft. Thank you for the help.

    2 votes

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  7. Premiere Draft victory recorded a loss. Recorded video footage as proof

    I won the game in premiere draft but it recorded it as a loss. Please can I at the very least get my 1500 gems back. But I believe I should be compensated more because I lost rank and potential to win more gems than 1500.

    2 votes

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  8. Client server down and back showing opponent tapped

    The server went down, when I comeback my opponent was completely tapped out, no mana available on screen, but somehow cast the spell. The screen bugged with 2 creatures there were not supposed to exist on screen, and I was going to win the game. After he was tapped on my screen he cast a 5 mana creature.

    1 vote

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  9. explorer bo3 traditional event - game suddenly went to sideboarding and gave me a game loss right as I was about to win

    Playing God-Pharaoh's Gift, vs a Yorion deck in Explorer Traditional Event. I was about to win a match 2-0, but right as it went to combat and the trigger hit the stack, it suddenly went to sideboarding and gave me a game loss. I didn't have any timeouts the entire match so it shouldn't have been a timing thing.

    1 vote

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  10. I incurred a loss during a sealed event. No idea why.

    I incurred a loss during a sealed event. No idea why. I waited for a match to start for around a minute and then when I returmed to home screen, the loss was there, logged. This has happened to me before, but I have not had any internet, or connectivity issues.

    2 votes

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  11. deconexion

    Bonjour,
    Lors de mon 2e match de ma draft rapide, j'ai eu un soucis.
    Lorsque ma phase d'attaque se produit, le jeu ne me permet pas de sélectionner mes attaquants (même l'option attaquer avec tout). Du coup, j'ai quitté le jeu pour me reconnecter aussitôt afin de pouvoir vite terminer mon adversaire mais le jeu me connecte à un autre adversaire (sans compter ni victoire, ni défaite)...

    2 votes

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  12. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    3 votes

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  13. Coerced to kill summon sickness

    Ho perso l'ultimo match del 3-2 draft Manor perché la creatura che ho rubato con Coerced to Kill che non aveva debolezza di evocazione, una volta rubata ha preso debolezza di evocazione e non ha potuto attaccare.

    1 vote

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  14. durante evento in piena partita il gioco si spegne e non mi permette di rientrare e quindi con la conseguenza di perdita della partita in co

    durante evento in piena partita il gioco si spegne e non mi permette di rientrare e quindi con la conseguenza di perdita della partita in corso ore 19:13 del giorno 18.02.24

    1 vote

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  15. 1 vote

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  16. BUG: Timeouts on the Server side when all looks fine on the Client Side

    1- Go to Premier Draft Event Page (with the Draft already done and the Deck ready)
    2- Press "Play" to enter a match
    3- You are sent to a Waiting Screen with a Timer while you are about to be paired with an opponent
    3- After waiting for a bit you press "Cancel"
    4 - There is a fraction of time right after you press "Cancel" and while the screen is fading back to the main event page when you might see the "Currently Waiting" to "Entering the match" (or something similar)
    5 - If that happens (you being "matched"…

    2 votes

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  17. draft

    Quickdraft isn't ranked anymore? I'm playing a quickdraft event, for MKM, and win or lose, i don't get constructed ranked progression
    Has anything changed? is it a bug ?

    2 votes

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  18. Qualifier 2-1 Elimination

    I was eliminated after only one loss. Can I get my deck back or is it over? I don't understand what happened.

    1 vote

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  19. プレミアムドラフトで2勝2敗の際に勝利したが敗北あつかいとなりドラフトが終了した

    プレミアムドラフトで2勝2敗の際に勝利したが敗北あつかいとなりドラフトが終了した

    1 vote

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  20. cards on quick draft didn't start to show up at all

    Just start quick draft but none of the booster cards show up

    2 votes

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