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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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425 results found

  1. Product Suggestion

    Phantom pack. I have a glowing indicator that there are packs available for opening. But I got to Packs and it is empty. So there's some stateful variable that says I have packs but no corresponding packs.

    1 vote

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  2. Sorin the Mirthless

    Yesterday wednesday april 13 i bought "Sorin the Mirthless" in the store for 2000 coins and it doesn't show up in my card list.

    :'(

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  3. No Booster shown which i got from a code

    Hello, I got a Arena Booster from a code, it showed, code sucsessful, and at "Packs" is a point glowing for i have an unopened booster. But I can not see the booser an therefore i can not open it because i can not see it. Please help me, thanks and regards.

    1 vote

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  4. Bought bundle, cards in bundle not available to use

    After making a purchase from the store with gold, I did not receive the cards from the bundle.

    1 vote

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  5. Purchased Card - Gem transaction occured but did not get the product

    As title said, I bought a card with gems that was on sale the other day. It was an Orcus card, the transaction occured but I do not own the card.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  6. wrong charge to the card

    wrong charge to my card, cost 19,99 and they charge 1.999 so i can not buy it

    1 vote

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  7. Pack

    I lost my packs, I got 6 packs this last pre release (I got a code) and right now it disapoeared

    1 vote

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  8. Gold missing

    40k gold missing from my account and I haven't made any purchases lately... it was there yesterday and I logged in today and it's gone. Nothing to show where it went.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  9. Bug

    I had a code for 6 packs d&d I got it at a draft and I used my code and it said I couldn’t get packs till July 7th but today I went to my packs an nothing was there at all

    1 vote

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  10. Appstore Regional issue

    I'm living in Thailand and really need MTGA to be available in IOS appstore to be able to play. I'm a long-time mtg player and collect many paper magic. Recent development of pandemic make drops in LGS attendances. I see no reason why after claiming MTGA is globally launched there won't be one for download in Thai Appstore. I don't like grinding so there is a high chance I will make monetary contributions to the game. Please, give me a response so I can decide on my device and games I will be investing in.

    1 vote

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  11. Alternate Card Style Not Working

    Bought the alternate art Den of the Bugbear when it was on sale last week. No matter how many times I've tried it does not appear in matches. Every other alternate/parrallax in the deck works. It is selected just like the other's. But the plain original appears in gameplay. Very frustrated to have spent money on this. Am very close to having the entire deck alternate/parralax. This would ruin that goal and cause me to stop spending money

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Missing cards after purchase

    After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  13. ストアーエラー

    ストアーエラー
    内部エラーと出て購入ができない。
    インストールし直しても、改善されない。

    1 vote

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  14. Open all packs option steals cards

    I bought a New Capenna Prerelease box today and used the code in Arena, accidentally clicked open all packs and it opened 1 pack, didn't open any more and none of those cards are showing up in my collection??

    1 vote

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  15. Achat carte

    Bonjour, j ai acheté une carte 5000 pièces d or et je n'ai pas obtenu la carte en échange... En revanche je n ai plus mes pièces... Comment faire ?

    4 votes

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    3 comments  ·  Store  ·  Admin →
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  16. App Store problems

    It’s clear the developers don’t care or listen to the customers in the App Store every time you give a star rating lower then 3 and write a review they delete it even if there is no profanity. I’ve attached a pic of the last review I left and has already been deleted, I’ve also left better reviews and worse ones and they all get deleted so it’s clear none of the developers give a flying flip

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  17. boosters disappeared before being open

    I bought 4 Ravnica Allegiance boosters with the 4000 coins I had. I went to open them one by one (until this point it was appearing the booster with the "4" under it). When I clicked the first one, the booster opened and it was a 4 or 5 rares only booster with a mythic wild card, and the other boosters DISAPPEARED. Now it says I have no boosters. And, in fact, even those cards from the only booster that was opened don't appear in my collection. I play tabletop Magic for a long time, and just started using MTGArena.…

    1 vote

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  18. This is the second time I have purchased something in the arena store and gotten nothing even after claiming my purchases. Today I purchased

    This is the second time I have purchased something in the arena store and gotten nothing even after claiming my purchases. Today I purchased

    3 votes

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  19. I have got gems in a pack but I am far from having every rare in any expansion

    I have got gems in a pack but I am far from having every rare in any expansion, this is disgusting, fix your game, wizards is not a small indie company

    2 votes

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  20. Game compatibility on android device

    Can you make MTGA available on store for older android device?
    I manage to install MTGA on Samsung Galaxy S7 with andoid 8.0, the game runs very well.
    To do that I found full game xapk version 2021-12-80-1175 on uptodown.com

    Unfortunatly the update 2022.13.0.1198-1198 is not available yet. So I can't play anymore...

    Why don't you alloy old andoid version to install it directly from google play store ?

    2 votes

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