MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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828 results found
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Didnt receive card: Elesh Norn Full Art
I did not receive Elesh Norn, despite buying and claiming her in the store for 4000 gold. As you can see, I am left with 100 gold, but no Elesh Norn Full Art. Is there anything that can be done?
Edit: Forgot to mention the steps that caused this, but I had done this:
1) Logged In
2) Played one round of Standard
3) Saw a deal being offered in the store, clicked.
4) Elesh Norn was the first deal in the list, I bought her immediately for the 4000 gold. As you can see, the deal is gone, so…2 votes -
Draft token bought in store replaced arena open 20 point entry token
on Thursday evening I bought a draft token
the gold didn't go away right away... but the token displayed as purchased in the store.
a while later, my arena open 20 point entry token was gone, the gold too, and the draft token had appeared.
1. not sure that what's supposed to happen?
2. can I get a arena open 20 point entry token back...?
attached, 2 screenshots showing the tokens - and there was no arena open to spend the token on between 11/05 and 13/05...1 vote -
Didn't recieve reward
Hey I just claimed 2000 gold from a message in my mail and it didn't show up. Can I have my gold please?
1 vote -
MTG Arena isn't completing purchases in the cash shop
MTG Arena isn't finalising/completing purchases of gems in the cash shop.
My bank gives the transaction the 'thumbs-up' but then I get a white screen on MTG Arena.
This is unbelievable incompetence considering that MTG Arena is carrying Hasbro financially at the moment. It's incompetent that I can't report something as vital as this in-game. Wizards are lucky that I'm conscientious enough to report it here.
2 votes -
No gold received. Reconnect breaks the game.
- Should have received gold from matches and mail. I think it was more than 2k. 3 or 4 k. It's not added.
- 4th match onwards no game connected properly and after it reconnected turns had passed, my opponent had made moves but my turn1 mana that came in tapped was still tapped. Playing land was the only thing I could do and even that didn't work.
Android Lenovo pad.
1 vote -
compra no aplicada
el otro dia compre el estilo de carta de "Sheoldred, el Apocalipsis" en las ofertas destacadas del dia, y no se ha adjuntado el estilo de carta a mi colección
1 vote -
Compensation reward not received
Apparently there was some problems with the servers and in the mail i was rewarded 2,000 coins, yet I never got them. I don’t have a ss of the reward, but I do have a ss of my coin count staying the same. I never bought any packs after this, and even if I somehow did I couldn’t bc I don’t have enough of any currency to buy any pack.
2 votes -
ストア
ストアの日替わりセールで販売されている土地を購入しようとした所、ゴールドでもジェムでもストアエラーの表示が出て買えなかった。
ログアウトし時間を空けても同じ表示が出るのでストアの物が購入出来ない。2 votes -
Mythic Bootser Pack not Giving Mythic
I paid for Mythic Booster Pack for Streets of Capenna, and did not reciver any Mythic.
Why is this happing.
29 votes -
Purchased item not available after I purchase it.
Purchased Archangel Elspeth in Daily deals. Not showing up in deck builder or my collection at all, but took the coins that I used to purchase it.
0 votes -
Went to purchase a daily deal and was given the wrong thing and the item was no longer in the daily deal.
Tried to purchase Merciless Repurposing from the daily deal on 5/8/2023 around 10am EST. Instead I was given Mirroden Avenged and the Repurposing (which had been the "featured" item) disappeared from the shop.
I'd like a gold refund if possible.
Thank You.
1 vote -
Golden Pack Rewards Incorrect
I'm writing to note that on your website it says that golden packs will have at least 2 rares from the most recent standard set (in this case, Brother's War). However, the last 2 packs that I opened had 1 and 0 Brother's War rares, respectively.
Kindly fix this issue as it is directly opposed to what is being advertised.
https://magic.wizards.com/en/news/mtg-arena/introducing-mtg-arena-golden-packs
4 votes -
Did Not Receive Mythic Boosters
Eu comprei 5 boosters míticos e foram entregues 5 normais.
Ocorre que fiz a compra na loja do jogo de 5 pacotes de booster mítico e foi registrado na minha conta 5 booster normais.
2 votes -
pack missing
On steam I played to earn for 2 packs of march of the machines all will be one plus 1 tales of middle earth pack I'd get from battlepass. I purchased one with gold and got the battle pass pack. Disconnected from the game due to connection issues on my end. Earned enough through games once I reconnected to buy second pack. First pack I got now missing from pack opening screen after new purchase and I notice neither pack added to my gold pack count up from my previous count of 4. accidentally opened tales pack and march of…
1 vote -
[Store]: Can’t review the content of the purchase before making it
It seems the content of a purchase is not showing as it should for some items. For example, you’re supposed to see how many gems and what other stuff you’re supposed to get in a bundle. Check the screenshots of the store I have and the one I took from the manual.
UPD: I’m playing on iOS - iPad 2022
1 vote -
Missing cards
Okay the past 5 booster packs I have earned through the challenges or bought have had really rare and awesome cards but when I went to my collection to look at them closer they weren't there this is getting very aggravating to have super awesome cards flashed in the opening sequence of a booster but then to be let down that those cards weren't there it makes me wonder how many other times this has happened and how this could be happening if someone has hacked or malwared my account or if it really just is a bug either way…
1 vote -
Game crashes while opening packs
I bought 3 March of the Machine packs from the Store. Opening the first one, the game crashed when I clicked for the second time on the last card, right after I flipped it, causing me to lose all the cards I found. Same thing happened with the second pack and with one I got from the Mastery.
Device: android tablet Samsung Galaxy Tab S7 FE
2 votes -
Google play balance has 20$ but I can't purchase gems
Trying not to loose 85 levels of mastery pass the balance is there yet the purchase is unsuccessful
3 votes -
Daily Deals Not Showing Up
Daily Deals Not Showing Up. Alt-F4 and then reopened game multiple times but still no daily deal. Verified with a friend that there are in fact daily deals today (lands).
6 votes -
Wandering Emperor card style motion bug
The Wandering Emperor borderless card style with moving art (on sale in Store today) has a bug, where the portion of the art behind the text box is moving separately from the main art frame and it looks very odd once you notice it! Not a good purchase unless bug is fixed.
1 vote
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