MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
553 results found
Card bought does not shows in collection or deck
I bought chip of reality today spending 2500 coins, the coins were collected but the card is not in my collection. I checked 3 times rebooting the app but nothing happened. In the store I read the message bought already done but I have not the card. Could solve this problem and send me the card I bought from the store? I play on IPad on iOS.5 votes
didnt receive any cards after buying packs
J'ai acheté le pack à 10 000 pièce d'or qui contient les dragons ancien de cuivre, d'airain, d'argent, d'or et de bronze mais je ne les vois pas dans ma collection de cartes.
I've buying the pack at 10k gold that have the elder dragon of bronze, silver, gold, brass and copper. I don't see them in my card's collection1 vote
buy multiple packs with gold
let me buy multiple packs with gold.
its so fcking simple, why do i have to click three times in different screen parts with another half second server delay to buy 1 pack? Its not gonna make me buy gems its just gonna annoy the fck out of me and waste my time.5 votes
daily offers payed and not received
Approx 10 minuts ago , i have bought with Gold in to the store , Otawara and Eiganjo , the legendary lands;
There's a -50% , 1500gp for card , but i have not in my availability this two cards!.
I have done a Re-Start of my notebook and nothin.1 vote
Hello support team,
I achieved rank 30 in the current kamigawa mastery pass but the golden koi pet won't show up in my profile section where i can select my pets.
I did receive the mastery orb.
Please help me solve this issue.
KIndest regards3 votes
How do I order 10 mythic packs and get 12 of the same banned card!!! This is totally screwed up.1 vote
Shop, Gems - quanity not showing only price
PC: In the shop for buying gems it is only displaying the cost. It is not showing how many gems you will recieve.1 vote
Neon Dynasty Preorder Bundles Not Showing
The preorder bundles for the wanderer and Kaito play are not showing in the store for preordering only the raccoon bundle is showing.3 votes
Purchased card style not applied or available
I purchased the 5 legendary dragon card styles yesterday (01/02/22) and in my deck editor there is no “apply styles” button, nor are the cards changed. I have checked for updates and reloaded my game numerous times. Please remedy.5 votes
40k gold missing from my account and I haven't made any purchases lately... it was there yesterday and I logged in today and it's gone. Nothing to show where it went.4 votes
Buying card sleeves in the store fails and disappears
I bought card sleeves at the store, but the Darvriel card sleeves don't seem to have been purchased successfully. It's not in the collection and it's not in the store, so I can't buy it any more.1 vote
I am missing my Blue Green and White dragon pets from the mastery set. I just went in to change today from my winter fox and only the Red Dragon is there. Return the pets please multiple people are missing them and we spent money on them.3 votes
Mitic pack new capena
I bought a mythic of Mes Capena pack and they gave me neither mythic card nor mythic token. They gave me a rare token, can I get a mythic token as it should be please.2 votes
Add store option to buy multiple packs with coins
Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?5 votes
Vault Progress may not be accumulating. Cannot see vault progress within logs. I am unsure how long my progress has been stopped. Please advise.
Rare Wildcards not being credited.
This is getting silly.
I've had this problem for quite a while. Just today I had 4 rare cards NOT being given to me after earning them during opening packs. 3 of them were from inside the packs themselves, one from the rare wheel in the top right corner. This is not a new problem for me, it's happened many times before, but 4 at once is maddening.
Is there a way to get this fixed up?
U win - U lose
I won match in premier draft, should be ended with 7-2 but somehow ends up with 6-3.2 votes
Purchased 20 NEO Alchemy packs, became Innistrad
I purchased the new NEO Alchemy Pack deal, opened one pack, exited to post about it to my friends, reloaded the app, and now all my packs are Innistrad Alchemy.2 votes
Mastery Pass Mythic ICR Not Awarded
I received a mythic ICR at Level 8 on the New Capenna Mastery Pass, but did not receive one at level 11 on the pass. I got an uncommon ICR from the Daily Win rewards and should have received the pass' mythic ICR at the same time.2 votes
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