MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
468 results found
-
limited draft-price and rewards
Give us a pass for limited. This is just insulting how expensive it gets if you try to ladder with drafts. I hit mythic before, was like 150+ $ i guess. For one gamemode? Usually i dont get mad if i lose some games, but the fact that its like 10$ everytime i start a new draft? This is wrong.
Give us a phandomdraft like hs-arena, so we have the choice to not keep the cards. Or let us trade packs/cards for gold/gems. Please!
1 vote -
Purchased illustrations are not reflected
Previous events and illustrations purchased in the store are not reflected on the competition screen.
Please fix it or make up the gold in the store and the total of 20,000 gold for the 8 event entries.1 vote -
Didn't recieve gold for quest!!!!
ANDROID, COMPLETED 40 LANDS QUEST WORTH 750 GOLD, HAD 9275 GOLD BEFORE, ONLY HAVE 9375 GOLD NOW
FIX IT YOU CHEAP B**TARDS!!!!
2 votes -
Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo
Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo. When I restarted the app, my hard earned pack disappeared. The glitch is shown since I have the same number of gold after I bought the pack. PLEASE HELP!!!!
2 votes -
purchased cards from daily deals are shown as"not collected" when attempting to add them to decks
purchased cards from daily deals are shown as "not collected" when attempting to add them to decks
6 votes -
i didn't receive all the mastery pass rewards
hi since 02/24 i noticed i didn't received all the reward i was supposed to receive from the neon dynasty mastery pass i purchased on my mtg arena account. i tried ti conctat the customer support via mail (as i usually do) but didn't received an answer so i'm tring here.
i would like to receive all the reward i was supposed to receive.
i noticed i didn't received the mythic ircs from levels 5 11 18 31 etc, i don't know if i received the right amount of Gold gems and packs i was supposed to because i didn't…
1 vote -
Ошибка покупки самоцветов
Ошибка при покупки самоцветов
1 vote -
Sleeves not showing
Neon Dynasty sleeves acquired in the mastery pass are not made available.
How can i retrieve them ??1 vote -
Did not receive mastery reward retroactively when bought the mastery pass
I bought the mastery pass at level 63, but only got as retroactive reward the Sorin avatar - no cards, gold and specially no wildcards (I had 7 rare 0 mythic before buying the pass, and I still have the same number of wildcards.
2 votes -
Lost my gems and coins
I’ be been trying to buy Mastery Pass and suddenly I’ve lost a lot os my gems. I had like 3.050 gems and stuck with 1.600. Also bought 4 booster packs and I supposed to remain with. Like 625 coins. But I had 25 coins left. When that happened the server kept reconnecting and reporting error bugs. Please help to get my rewards back!
2 votes -
1 vote
-
I am not geting mythic wlidcards
I can't get more than one mythic rare wildcard, whenever I would get one so that I would have two my UI still shows that I have one. I have lost 3-5 mythic rare wildcards this way.
1 vote -
Did not get my purchase
I purchased a bundle of avatar and protector but only get the avatar.
Then purchased a set of planeswalkers and didn't get any card this time.1 vote -
Store Bugged on Shadowspear
Shadowspear was purchased... it shows purchased, and doesn't show available anywhere for any deck type.
1 vote -
Hendon Shrine Fail
I bought all the Hendon Shrines and when I went to build a deck it says that I didn’t purchase them. I later find out that I can’t use them with the standard battles. Why are you selling them if I can’t use them?
I would like the 4250 coins back please. I would have bought a Strixhaven deck instead.
2 votes -
Mastery pass missing rewards
I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.5 votes -
Mastery Pass mythic
I purchased the Kamigawa: Neon Dynasty Mastery Pass today and did not receive any Mythics from my progress. I played until I got another unlock for a Mythic and I still did not receive it. How go I get the bug fixed?
1 vote -
I signed up for the Jump In! event, but every time i tried to enter the event, I cannot connect
I signed up for the Jump In! event, but every time I tried to enter the event, I cannot connect. I tried to reconnect, but to no avail. However, Arena still collected the 1000 gold fee. I have no issues connecting when playing Standard Best of Ones though.
1 vote -
No mastery quests
I paid for the mastery pass but am not getting an additional quest queue. Just the regular one each day. With no additional quests, it's just a waste of money. I don't care about cosmetic cards from the orbs.
1 vote -
Incorrect purchase, issues with card after its purchase
can't see the creature that i've purchased in my card list. I can't use it. What is going on?
2 votes
.png){kind=link}
.png){kind=link}
.png){kind=link}
- Don't see your idea?