MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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824 results found
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Bug
o, I bught 2 boosters of the recent innistrad collections.
I made the purchase using gems, but after my game have updated I lost my 2 boosters.
I just want to know with I can fer back my 2 boosters of innistrad carmesin oath. ThxxMy email is arthorios.domingues@hotmail.com
And my user is Arthepop11 vote -
Vault Progress Is Not Correct (Reward % For Duplicates Is Missing)
Hello Wizards,
First of all, I don't know if you're aware of this, but your website seems to do everything in its power to make it impossible to submit a ticket with your Customer Service. After signing in on the main https://myaccounts.wizards.com/account sign in page, this page (https://mtgarena-support.wizards.com/hc/en-us) still asks you to sign in if you want to submit a ticket. However, clicking on the Sign in button on this second page just takes you back to your account/profile page. Subsequently, clicking on Customer Service from there takes you back to the Support landing page where you are…
5 votes -
Packs
I used my gems to purchase 10 packs. When I opened the screen, I opened the gold pack that I earned. Afterwards, I was only able to open 2 of my 10 purchased packs before the rest disappeared from my screen completely
2 votes -
Payment System
I am trying to purchase gems and the system refuses to allow it. I have had to force quit the game multiple times. Once I attempt to purchase the game sticks indefinitely.
In short:
1. I opened the store, selected gems, selected the $19.99 bundle.
2. Mac OSx 13.3.1
3. Game locks down
4. Effective option to purchase of gems by entering CC info.
5. Attached along with log.
6. None to mention. I wanted to play the game, but I guess I can't.1 vote -
Boutique "erreur du program" (sous wine -linux)
Bonjour, dès que j'essaye d'acheter un produit dans la boutique en ligne mtga je reçois ce message d'erreur (voire photo) et suis obligée de fermer le jeu. J'ai déjà désinstallé réinstaller et même résultat.
Je suis sur Ubuntu sur ordinateur et j'utilise WINE pour faire tourner le jeu. Est-ce impossible d'accéder à la boutique sous wine ou y a t il une manière de débloquer ça? Merci d'avance1 vote -
Bug
I noticed some card skins are not displaying. For example, I have a special Teferi, Hero of Dominaria skin and it no longer appears.
1 vote -
1 vote
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Djeru and Hazoret card style
Djeru and Hazoret card style vanished when I selected it. I ended up getting the chrome host seedshark style instead.
1 vote -
Elesh Norn Card Style Not Equipping on Deck
Purchased Junji Ito Style and it does not appear in chosen deck during deckbuilding or gameplay after selecting. This is occurring on a mobile device
2 votes -
Did anyone miss opportunity to buy last set's Mastery Pass due to strange countdown timer?
last I remembered I still had over 30 hours left. I thought I had one more full day to play before buying the Pass.
1 vote -
Daily Deals Bait and Switch.
I selected a card style I wished to purchase but instead of the one, I selected I bought the card style of a different card. Attempted to buy Deeproot Elite and it instead purchased Dejeru and Hazoret instead.
1 vote -
store
In the Store, under "Packs", the white icons are for standard legal sets and the orange are for packs in sets that are not standard legal. However, Baldur's Gate has a white icon and doesn't have the "Important Note: This cannot be played in the current Standard format." warning above the packs. Baldur.png showing Baldur's Gate packs with no warning, and baldur2.png showing the appropriate warning for a set that is not Standard Legal.
1 vote -
no bonuses
Bought 19 packs and got none of the mythic rare to common wildcards it said i was supposed to receive. There were quite a few, from the bonus wheel, and the packs I opened. Also the bonus wheel for the reward challenge wasn't registering this morning. I played nothing but red and green, and it only granted me a reward for 1 out of 10 games I played. I'm playing from my pc.
1 vote -
Purchase failed due to store error
Purchase gem failed from yesterday due to store error
25 votes -
Welcome Bundle product is missing gem quantity in description on iPad
The Welcome Bundle product is missing gem quantity in description on iPad. How many gems does 4.99 buy?
1 vote -
Got ripped off
Spent ten dollars on gems and never received them! WTF!?
1 vote -
ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ
ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ
3 votes -
Innistrad Remastered Pack Default is Annoying
For those who play Standard, the new UI is annoying because it autoselects the latest set when you go to buy packs. But the latest set isn't playable in standard. I can't tell you how many times I've accidentally bought those packs... This is an example of bad UI design.
1 vote -
Currency translation
I am from Turkey and i have been using android for MTG Arena to buy gems etc. but recently prices for my country changed. Now it cost around 2,200 TL for 20k gems up from 950 TL. But 20k gems is $100 which is around 1900 TL so prices are not only up but it is even more than $100. A lot of gaming platforms like steam/battlenet/epic games etc. are adjusting their prices for our country because inflation is insanely high here. So a $60 game here is like 600-700 TL even though $60 is like 1200 TL.
Seeing the…1 vote -
Clicking through open store items breaks store
Clicking through an open daily deal item onto another purchase button breaks the store, and I accidentally purchase other items. The initial item I wanted disappears completely from the store until game restart, but pops up next to other items I click purchase on before confirming payment.
From the screenshots, I tried to purchase Atraxa style and accidentally purchased Geth by clicking through the dialogue. Atraxa is now gone.
1 vote
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