MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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629 results found
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duplicate protection
GOLD PACK PROGRESS FOR OLDER STANDARD PACKS LIKE MARCH OF THE MACHINES.
How long has this been an issue? Saddening that people are losing gold pack progress on standard playable packs. :(
1 vote -
POWERFUL BLACK +256751735278 MAGIC INSTANT DEATH SPELL CASTER IN UGANDA, NETHERLANDS, SPAIN, SCOTLAND, SOUTH AFRICA, INSTANT DEATH SPELL CA
+256751735278 Dr mpagi, A death spell is casted on a person whom we just cannot tolerate any further not only around us but in this world since he /she has created so much trouble for us and has caused or can cause some irreparable damage to us. So the best and the last option that remains for us is to eliminate the person out of our way by casting the death spell for him since it might just not be possible or feasible to take him on directly for us. By the way of casting the death spell, our worries…
1 vote -
There is no popup when I try to purchase / buy anything
When I click to buy anything or click on Change Payment Method nothing happens, no popup, no overlay, no browser window opening.
Info:
- on Steam,
- stopped playing about a year ago with a working store and restarted recently with this issue,
- I have always had the in-game Steam overlay and in-game browser disabled.1 vote -
Xsolla Error 3032
Xsolla Error 3032 while paying for any choose: card, paypal and 3rd one
2 votes -
No gems from booster
I crafted all cards from duskmourn but when i opened my packs there were no gems in there! what is going on????
2 votes -
Purchased Cosmetic Does Not Appar In Collection
Purchased the “Smothering Tithes” anime art style cosmetic from the Daily Deals of the store (160 gems). The cosmetic does not appear selectable under normal conditions when viewing collection or building/editing decks. When the craft toggle is turned on, it appears as something purchased and can be selected. Selecting it does not alter the cosmetic.
MTG Arena Mobile. Unable to verify on PC.
1 vote -
+256751735278 SPIRITUAL QUICKEST DEATH SPELL / REVENGE SPELL CASTER IN AUSTRALIA, NORWAY, ITALY, POLAND, SWEDEN *$$ DEATH SPELLS/ MARRIAGE S
+256751735278 MOST POWERFUL DEATH SPELLS CASTER THAT REALLY WORKS IN CANADA, USA, FINLANDSPELL CASTER, REVENGE SPELL, SPELL CASTER REVIEW, WITCHCRAFT, PSYCHIC, MAGICSPELL CASTER, REVENGE SPELL, SPELL CASTER REVIEW, WITCHCRAFT, PSYCHIC, MAGIC FORUM, BLACKPOWERFUL-BLACK-MAGIC-INSTANT-REVENGE-SPELL-CASTER-IN-UGANDA-NETHERLANDS +256751735278spells that work overnight or by accident? I cast these strongest black magic revenge death spells that work fast overnight to kill ex-lovers, husband, wife girlfriend Enemies overnight without delay. It doesn’t matter whether he or she is in a far location, I guarantee you will have your results you are looking for immediately. Just make sure before you contact me you are committed and you want…
1 vote -
Music suddenly stops while opening 3+ packs and does not come back until relaunch (PC)
When I go to open packs, usually 3 or more, which is when the set's thematic music comes on, the music plays for a few moments, but then suddenly stops, and then the background ambience also suddenly stops. Sound effects still work, but ambience and music both stop permanently until the client is relaunched. This has happened with Bloomburrow packs and Duskmourn packs, I haven't tested any others. The only way to fix it that I've found is to relaunch the client.
2 votes -
Opening the MTGA Play Store page to update crashes the Play Store
The MTGA Android app requires an update today. Unfortunately, opening the MTGA Play Store page now crashes Play Store, making the update impossible. This does not happen with store pages of other apps.
2 votes -
New set bundles not available
I am unable to purchase the new set bundles from my PC, they appear correctly on my phone though.
2 votes -
Duskmourne Pre-ordering disappeared
The Duskmourne season pass pre-order was supposed to be available for purchase until the 24th, but it disappeared from the store on the 19th (maybe 20th). Weirdest request ever, but please allow me to spend money on your game...
2 votes -
Bug achat de boosters
Depuis la mise à jour du 13/09/2024 impossible d'acheter des boosters.L'application fige quand je vais dans cette catégorie.Le reste fonctionne. J'utilise Windows11 avec un pc lenovo T580
2 votes -
packs disappear
I had 1,680 gems and i bought 2 mythic packs of bloomburrow on my mobile device bringing me down to 1,1160 gems. When I tried to open them on my phone I keot getting a blank errior message and my only option was to press OK. I closed out of the app on my mobile device and logged in on my computer and my packs were no longer there for me to open but my gems were still gone. Can I please be reimbursed for my packs or get my packs back?
2 votes -
Impossible to Choose State (Brazil) - Payment Issues
Whenever using a Brazilian Credit Card to pay for something at the MTGA store, it's impossible to choose my state (province) as there's a UI bug where the scroller to choose the state does not work (attached image).
1 vote -
Charged for extra 750 gems
Twice now I have been charged for an extra 750 gems through the IOS store from my IPad
1. Steps:
a. Visit the store from Magic Arena App
b. Purchase gems with the buy button (750 and 3400) gems have given me the same result
c. See the correct amount of Gems added to account.
2. Platform: IOS on iPad Pro 12.9" 2018
3. Actual result:
a. Credit card statement and receipt from Apple shows extra 750 gems on the statement. There is no concept of a cart when directly buying from the IOS app so this should not be…1 vote -
Unregistered Purchase
I purchased a style of the card “Platinum Angel” a while back. After which, I went into the deck list to apply the style . The style itself didn’t appear in my list of unlocked cosmetics. Even after restarting the game, the style failed to appear after my purchase. The style in question was the Brother’s War Blue print skin.
1 vote -
Cannot purchase planswalker bundle
I cannot buy a Planeswalker bundle via PC platform. When clicking on the price button -> confirm purchase and Price button again, the page goes into "waiting for the server" and never comes back. I cannot exit this "thnking" page, but i clic esc button, I see in the background it goes to the settings menu, but cannot click on any thing. If I click esc again, goes back into the store (always in the background, with the "waiting for server" on the main page.
3 votes -
LOTR prerelease boosters lost after update
I redeemed LOTR prerelease boosters code last weekend. Six boosters was shown locked in the Packs section. After todays update boosters had disappeared and now the store says the code has been used.
27 votes -
Golden packs rewarding MAT cards
When opening a golden pack I was given a MAT card. According to the changes to golden packs that was posted last year, since MAT is no longer legal in Alchemy, then I should not be getting MAT cards in golden packs.
3 votes -
Unable to purchase things from psychic frog event store
I've been trying to purchase stuff from psychic frog event store, however the only thing that happens is the screen flashing red, and nothing else. I have enough tickets to buy things nothing happens...
3 votes
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