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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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846 results found

  1. Unique cursors in the store 🙏

    Can we get some unique cursor skins in the store? :>

    I'll throw money at you.

    1 vote

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  2. acquisition of "5 praetors of new phyrexia" offer in the "MTG Arena" store

    The purchase process for the "5 praetors of new phyrexia" offer in MTG Arena failed. Although the offer was redeemed at an approximate cost of 5,750, the cards were not added to the collection and the offer is no longer available in the "Offers" tab in the store.

    I described in the print the location of the offer and the value of the wallet, proving that I have gold to carry out the transaction.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  3. Parallax style costs

    The price of parallax card styles for Shadows Over Innistrad Remastered (SIR) cards is based on the rarity of the card's original printing, and not the rarity of the SIR version. Commons should be 2000 gold; uncommons 3000 gold; rares 5000 gold; and mythics 6000 gold. Grim Flayer and Ulvenwald Hydra are both rares in SIR, but there parallax styles cost 6000 gold, which reflects there original mythic rare printing. Midnight scavengers is an uncommon in SIR, but its parallax style costs 2000 gold, which reflects its original common printing.

    2 votes

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  4. 5/22/23 Daily Deals Error

    I wanted to buy certain styles (like Reckoner Bankbuster and Fable of the Mirror-Breaker) since I really liked them and, because they were discounted I thought it was a really nice opportunity to get them, but the game doesn't let me purchase them and gives me an unknown error.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. Oracle of the alpha bundle error

    I bought an Oracle of the Alpha bundle that was supposed to come with a copy of the card, an avatar of the Oracle of Alpha, and alternate art for the oracle.
    I only was able to get the avatar, but I had to craft the Oracle using a wild card, and the alternate art is not appearing as an option.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  6. Se cierra el juego

    Cada vez que trato de abrir la tienda en el juego de PC el juego se cierra solo y no puedo comprar sobres ni nada en la Store, solo me pasa en el juego de PC.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. arena code not working

    I entered a 6-pack MOM arena code and it doesn't work for me. I don't remember sending any code for this set. Could you confirm if I am correct? Thank you :).A suggestion, you should implement some tool that will show the codes you used from each expansion. Another option would be to show the day the code was redeemed. Thank you

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. Store tab crashing

    I've been meaning to buy a bundle for SOI Remastered. The Store > Bundles tab is crashing the app without any error message.

    I can still use other parts of the store by going through Profile > Set Collection > Store. The Featured and Bundles tabs are causing the crash.

    2 votes

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  9. Alchemy: Phyrexia packs giving bonus commons instead of wild cards

    I have had this problem before, and I think I was compensated for it, but I thought it was fixed. I am getting additional copes of cards I already have 4x of (in the correct printing) with packs that are not directly that set's cards. In this case, I opened an Alchemy: Phyrexia pack and got a Crawling Chorus (from ONE). I know that I was playing a constructed deck with 4x of the card, and I know how many wild cards I have, and the number of wild cards did not go up, and the collection still says that…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. No gold

    My friend and I experienced the same problem. A notification pops up with gold at the end of a match and then we check our gold and we do not have that gold that it was said

    1 vote

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  11. Mancato riscatto

    Mancato riscatto dell Oro dal messaggio che mi è stato inviato.
    Dice che verranno dati 2000 oro ma non sono stati riacattati

    1 vote

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  12. Potential Buyer lost

    I wasn't able to make a decision to purchase "Shadows over Innistrad Remastered Bundle" since the set doesn't list if the cards are usable in alchemy.

    This is just a suggestion to list playable formats for bundles/packs to assist buyers into making quicker purchasing decisions.

    2 votes

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  13. Error opening pack

    Hi

    I was opening a pack and lost internet connection for a minute. When I got connection again when I tried to open the pack it wouldn't open and a box saying ok appeared. When I restarted the client thr pack was no longer available to open

    Regards

    Danial

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. PC: can't purchase anything

    PC, Windows 10.
    Go to Store, click on any option which involvwes purchase (with $ symbol).
    Receive 'Totally Lost" error.
    In the logs there is error
    [ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure..com/paystation3/?accesstoken=REDACTED
    All xsolla sites are unreachable as well.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  15. I can't get gold pack

    I bought 10 pack in the store and collected 10 gold pack icons.
    however,I can't get gold pack.

    Android 12
    Google Pixel6 Pro
    Japanese Language
    Apps version:2023.25.10.1904.1000649

    1 vote

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  16. 購入

    マスタリーなど購入し、使用可能な日時になってもロックが外れず
    パックの画面に残り続けている。
    以前までのは大丈夫だったが機械兵団の進軍のみこのような状況になっている。
    再インストールやログアウト・再ログインも試しがが効果なし。
    アリーナを起動するたびやHOME画面にいくたび何度もマスタリー等を獲得しましたと出て大変邪魔に感じています

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  17. Uncommon Pet - Phyrexia Mastery

    Jus got to level 30 and earned the uncommon mite pet. Now everytime i click on the pet menu (either on player profile or under deck building) arena will crash and close.

    2 votes

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  18. ゴールデンパックが受け取れない

    パックを購入し、ゴールデンパックの進捗は進んでいるが、受け取れない状態です。
    付与をお願いします。

    1 vote

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  19. Shop Pack Image Bug

    Random duplicate pack images when I was trying to buy a pack, just a visual bug it seems tho

    1 vote

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  20. I paid for the item but did not receive it

    I purchased a mythic rare wild card, but I was only charged and the number of cards has not increased. I demand an explanation and compensa

    1 vote

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