MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
547 results found
-
Open pack bug
I've tried to open packs 2x and both times this happened. I don't want to open anymore because I tried to look at collection to see what I got and there was nothing new...2x.
2 votes -
1 vote
-
Store Error
Bought the new legendary planeswalker bundle with coins -> my coins got withdrawn, however i didnt receive the planeswalkers
2 votes -
Store: No Option to Purchase Alchemy Boosters
Steps to Reproduce:
Go to the packs tab under the store page.
Expected Result:
Purchase options for Alchemy boosters.
Actual Result:
No purchase options for Alchemy boosters.
1 vote -
Cosmetic item purchased but not appearing as an option
I bought the jungle hollow cosmetic but it does not appear when I try to switch it over in the deck builder
1 vote -
Strixhaven Daily Deal
Purchased a Strixhaven pack on Daily Deals, but no pack appeared on the Pack tab. On Daily Deals the offer says it has been purchased. Purchased with coins. On Android.
4 votes -
Buy more than one booster with gold
Buying booster( with gold ) one by one is tedious and non ergonomic.
When every extension you buy 60+ booster, its a very long operation.
A possibility of buying in batches (10 by 10?) would be welcome in the future2 votes -
resources disappeared
hi, my gold gems and wildcards just disappeared without reason? I lost 5 wildcards 1400 gems and 5000 gold after finishing a sealed ravnica mixer and I'm speechless!!
1 vote -
More than 4 copies of cards when opening boosters
Steps to reproduce: purchase and open 20-50+ boosters from one set.
I'm playing Arena on PC.
I recently opened booster packs one-by-one from the Kamigawa: Neon Dynasty set. I received 5 copies of the following: Kami's Flare, Eiganjo Exemplar and Dokuchi Shadow-Walker (3 total extra). I received 6 copies of Tamiyo's Compleation (which is also spelt incorrectly; it should be Completion) (2 total extra). I received 7 copies of Network Disruptor and Network Terminal (6 total extra).
This means that I should have received 11 Common Wildcards instead of these extra copies.
I currently have 23 Common Wildcards on my…2 votes -
store buttons not working
The Packs section of the store is partially functional. Some of the purchase buttons don't work (e.g. Innistrad: Crimson Vow purchase for coins doesn't work, the Cancel buttons for others don't work)
3 votes -
No rewards
After climbing the constructed ranked ladder from silver to gold I did not get the reward. No booster or gold.
1 vote -
Pre Order Kamigawa Neon Dynasty bundle disapeared
I pre-orderred both Kamigawa bundle. There showed up in my pack tab as unoped and able to be redeemed on the 10th of Feb. One of them is not showing up anymore (the one with the draft tokens)
2021.12.80.3983.908401
1 vote -
PLAYNEO redeemed but didn't receive anything
I think you enabled the code playneo too early. I tried keying it in out of curiosity and it accepted it. However, it waited for the server and eventually didn't do anything. I went to the packs section and alas there was nothing there. After retrying the code it says it was already redeemed.
1 vote -
gem
I bought 1600 Gem from iPhone13 Pro.
Payment status is successful.
But can’t received gem. Pls help me.4 votes -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. (Windows PC platform)
7 votes -
Store not working
I didn’t get my challenge complete coins and it won’t let me buy packs in the store.
3 votes -
RECOMPENSA DE EVENTO INCORRECTA
Compre un sobre (MITICO) de kamigawa dinastía de neón y en las recompensas me salió una carta de comodín (RARA) en la publicidad del evento textualmente sito "¡las cartas raras que salgan en este sobre solo serán raras míticas!" de acuerdo a lo anterior el comodín raro que me salió debió ser mítico, les pido la colaboración sobre este tema para recibir mi recompensa adecuada.
adjunto archivo de registro 2022.14.0.4045.9195461 vote -
mastery pass not rewarding cards
After entering the new redeemable code, my weekly xp rewards reset after winning a single game, I was at level 82 in the mastery pass. I only received 1 card reward with the 3000 xp boost. After leveling beyond that I´m not receiving any card reward from the mastery pass.
6 votes -
Bug
Preorders not is shop on iPad/iphone
2 votes -
Mastery pass did not delivery mythic wildcards
I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards
8 votes
- Don't see your idea?