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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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792 results found

  1. Daily deal disappears if another is accidentally clicked in the background

    1. Navigate to Store
    2. Go to Daily Deals
    3. Select a deal and when it pops up in the foreground click another item in the background
    4. both items appear in foreground
    5. close foreground items and the first item you clicked is not in the list anymore

    I would expect to be able to select the original item again

    Arena on PC version 2023.23.10.4440.985016

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  2. BUg

    I bought a mythic pack from the store and received a Rare Wildcard as my rare, this also was the 10th pack that contributed to the gold pack so as to give more context.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  3. chrome os

    following the new update, it is no longer possible to access the game. I uninstalled and reinstalled it but it is no longer possible to connect

    2 votes

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  4. Weird hazard card

    I bought the new alchemy pack in the store rn and I got this weird looking card with a hazard sign. I'm not sure if this is a feature or smth but I've never seen this before and it looks really weird so idk

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  5. error opening boosters

    I claimed the 3 welcome boosters to the "Phyrexia all will be one" collection but when I opened the first one the others disappeared; there are no boosters to open and the cards are not in the set. Up to the moment of this communication I have received 9 boosters, 6 by pre-launch code (without problems) and the 3 welcome ones.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. Ikoria Lair of behemooths Mythic Booster problem

    So I was opening an Ikoria Lair of beheemoths Mythic booster and it gave me as a reward for collecting all the mythics in the set some gems when I haven´t even collected 6 of them. Not only they did not give me my mythic card but they didnt give me any gems neither.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  7. matt jukes

    Matt Jukes Foil Lands Still not in my collection after purchasing

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. Google play credit

    Every time I try to make a purchase with Google play credit, my transaction is declined. No explanation why or way to work around. I bought a gift card for Google play to do the pre-order for ONE and now have a useless $50 because your service is declining the payment option. Do you not want to take my money?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. Not enough mastery orbs

    As you can see, I have 3 open spots for orbs but can only get one more. The mastery pass is not providing enough orbs to complete mastery.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Questionable math in Daily Deal

    Today's "Daily Deal" features a New Capenna Mythic Pack for "-15% OFF", which is strange because the deals usually say something like "15% OFF" or "50% OFF", without the negative sign. This led me to wonder if perhaps the deal price is actually HIGHER than normal, so I went to check it out. The regular price for the Mythic Pack is 260 gems and the deal price is 230 gems, so it is indeed a discount, but only 11.5% rather than 15%.

    Perhaps someone based the deal display on the regular (non-Mythic) pack cost of 200 gems? In that case,…

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  11. card

    a few days ago I bought two new cards, one with coins and the other with gems but I can't find them in my database

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  12. The store is terrible. How am i going to spend $50 on a bundle and not get a list of contents

    The store is terrible. How am i going to spend $50 on the jace bundle and not know what it comes with.amount of packs included etc

    Its been going on for way too long.
    I have no problem buying stuff however as a rule i will never buy something i either cannot see or dosnt have a list.

    Every time i click on an item in the store i want to see the product and a list of contents and packs awarded etc. becaus several of the curent items are not listed. Why are some pre release items not listing…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  13. Visual glitch with The Brother's War Sticker Bundle

    When hovering in between two items in the shop, if one of them is "The Brother's War Sticker Bundle" this visual glitch happens

    2 votes

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  14. ステンド

    ストアのセットにあるステンドグラス版のカードスタイルの名前とカードタイプが表示されない。

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Missing Mythic copy while opening a Pack

    I had purchased the event pass for Baldurs Gate. On the first BG Pack I won for the event it shows that it gives me 2x copies of the new planeswalker Minsc and Boo, however when I go to my deck and Check the card, only 1 copy was there,

    I'm missing the second copy of the PW, check my accounts pack history

    4 votes

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    3 comments  ·  Store  ·  Admin →
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  16. Problem eith mythic pack

    I opened a few mythic packs while missing quite a lot of them but they gave me 40 gems even though im missing both mythics in the regular set AND some of the retro artifact as well… it’s already the third time it happen

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  17. purchase missing

    PC gaming. Spent gold for the Black Lotus Pet but its missing as option.

    1 vote

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  18. Broken pack odds link (legal)

    In the shop you have the option to click a link to see pack odds and info, the link is broken. Also under the packages there’s no additional information about pack quantity for the new sets coming out, a little bit of info once you click through would be amazing.

    1 vote

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  19. Gem Reward instead of card

    Dear Service,

    I posted this complaint already before christmas, but somehow never got a response. Cannot find it either in my account something must have gone wrong.
    Then I could not log in for some time, but that issue is solved now.
    What I wrote you about is that around that time I had not yet collected all rares nor mythics of the BRO set. Still I did get multiple gem rewards when opening BRO packs even though I would not have bought them if I had known.
    At least one of these packs I bought with gems (200).
    Not…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  20. pase de maestria no entrega cartas miticas

    el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error

    4 votes

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