MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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970 results found
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Mastery Orbs in the wrong Season
I completed Phyrexia: All Will Be One Mastery and had extra mastery orbs compared to the cosmetics I was able to unlock. I thought nothing of the issue because it wasn't harming anything. Upon completion of the March of the Machines Mastery, I am missing a Mastery Orb and can not unlock the final cosmetic on the red tree. With the season ending, I would like to be able to get the last cosmetic before it goes away and I would have to purchase it.
1 vote -
Duplicate protection does not work with cards previously obtained in anthologies
If you open packs with cards that were previously in anthologies such as Phyrexian Obliterator, Fauna Shaman or Thalia, Guardian of Thraben you can still get them despite having already four of them.
2 votes -
Paymante
In MTGA store cannot buy bundles and gems, system show me error
Windows 101 vote -
Daily Deals at Store is empty
I entered the store and the Daily Deals tab is empty, it doesn't even show anything as purchased.
5 votes -
Bought a card and it does not appear in my collection, not even after days
Bought a card in daily deals and does not appear in my collection, fix this!!!
3 votes -
Draft Token
No draft token after purchasing the mastery pass
109 votes -
Golden Packs Counter
Golden Packs are only available from buying BRO packs, but the in-game display text says "Every pack you purchase with gold or gems" and is misleading.
4 votes -
Ikoria Lair of behemoths mythic pack visual bug
Wrong or no texture on the store packs.
1 vote -
Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.
Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.
2 votes -
Arena Summer Sale Matt Jukes Lands
I just purchased the MTG Arena Summer Sale Matt Jukes Lands cosmetic bundle for 750 GEMS and none of the card styles are available in my collection. I did not recieve the products that I paid for yet 750 gems were happily taken from my account.
This is absolutely unacceptable.
10 votes -
Suggestion: Split Mastery Pass Into Cosmetic and Card Reward Tiers
The mastery pass is somewhat pricey for what you get. I don't care about cosmetics, so 40% of mastery level rewards, in addition to the level 1 avatar, sleeve, and pet hold 0 interest to me, and is actually holding me back from purchasing it, since I'll only be using at best, 60% of the items included (since packs aren't a guarantee of value).
I'd probably find myself spending ~2200 gems on the mastery pass if it included no cosmetics/orbs and only had the card/pack rewards that the current 3400 tier has.
My suggestion is to create a third tier…
1 vote -
4 votes
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store bug with sleeves and lands
i was getting sleeve changed to lands. i don't think i needed to purchase the lands. the sleeves were randomly popping up, and the lands took gems.
1 vote -
BUG: Brothers War Duplicate protection
I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]
I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.
this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.
5 votes -
arena mythic pack is not working
I opened a Mythic pack but there is not mythic card
32 votes -
Prerelease code not working
I picked up a Dominaria United prerelease pack and the code inside doesn’t work. I tried a few times in case of errors on my end but to no avail. It simply gives an error message saying that the code is wrong or already redeemed.
9 votes -
Store - Purchased Lands on 6/4 not showing in deck builder
Today, June 4, the 80’s style lands that I purchased are not showing up in my card collection. Is this a bug?
1 vote -
Even less pre order rewards
Pre order card and card style rewards for play bundle doesn't exist. This is getting sad at this point. You guys were already doing bare minimum as rewards now taking that away too. There is no efforts to encourage to buy the products or rewarding loyal player base. Cards, card styles and other cosmetics are already expensive for this game. instead of seeing improvements and more sales, valuable bundles,better pre order rewards etc. This company greeding over giving away one card and card style. JUST ONE!!! This is getting beyond ridicilous. Not even doing the bare minimum at this point.
1 vote -
offres du jours
LA BOUTIQUE OFFRE DU JOURS NE MARCHE PAS !!!
PIÈCE ET GEMMES CONSOMMER ET CARTE NON REÇUEsav et bug ne répond pas ! d’ailleurs nulle part
satannatas#98477
tyrranax rex aujourd'hui (gemmes)
atraxa, grande unificatrice il y a 3 jours (pièce)REMBOURSER LES GEMMES LES PIÈCES MES 5€
OU DONNER MOI LES CARTE QUE J'AI PAYER !!!!!!!!!!!!!
1 vote -
cannot purchase with real money
When trying to purchase with real money, i select the product, and then click the value to go to the next step.
At this time the application gives me the spining orange circle and doesn't go anywhere else.
Doing this on the mac version.
1 vote
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