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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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574 results found

  1. Golden Pack progression

    I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.

    13 votes

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    0 comments  ·  Store  ·  Admin →
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  2. unopened packs disappeared

    A few days ago i activated a code in the store giving me packs for the yet to be released expansion.
    Although the Packs tab still has a shiny dot under it, the packs themselves are now gone. Or invisible.

    23 votes

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    13 comments  ·  Store  ·  Admin →
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  3. Not receiving Mythic Rewards on Mastery Pass

    I have not received any of my Mythic Card Rewards on the battle pass. I’ve been receiving only common or uncommon.

    I am level 79.

    12 votes

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    5 comments  ·  Store  ·  Admin →
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  4. Bought Mythic Pack, got a Rare wildcard

    I purchased a new SNC mythic pack using 1300 gold, when I opened it, I got a rare wildcard. That doesn't seem right to me. I figure it is a bug, but if this is how it can work, you should fix it. Worse case you should get a mythic WC.

    26 votes

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    5 comments  ·  Store  ·  Admin →
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  5. Golden pack track works incorrectly with pre release packs

    Golden pack progression works incorrectly with pre-release packs
    Steps to reproduce
    Redeem pre release promo code
    Go to packs
    Click Open all packs
    ER golden pack track is progressed to reflect that 6 packs are opened
    AR golden pack track progress shows only one pack opened

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  6. Mythic Bootser Pack not Giving Mythic

    I paid for Mythic Booster Pack for Streets of Capenna, and did not reciver any Mythic.

    Why is this happing.

    37 votes

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    7 comments  ·  Store  ·  Admin →
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  7. Prerelease Packs Can't Be Opened

    Packs obtained from a code for a BRO prerelease can't be opened in the pack menu despite the set being released, and other packs of the set being openable.

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  8. BUG: Brothers War Duplicate protection

    I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]

    I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.

    this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Prerelease code not working

    I picked up a Dominaria United prerelease pack and the code inside doesn’t work. I tried a few times in case of errors on my end but to no avail. It simply gives an error message saying that the code is wrong or already redeemed.

    10 votes

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    3 comments  ·  Store  ·  Admin →
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  10. 110 votes

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    43 comments  ·  Store  ·  Admin →
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  11. 33 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Game crash on IOS

    The game continue crashing when we open it on IOS, it’s been 4 days now we can’t play…
    It’s not possible to delete the app and reinstall 1gb for each match we play

    24 votes

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    1 comment  ·  Store  ·  Admin →
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  13. Buying multiple packs at a time gives no progress towards gold packs

    When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Not enough mastery orbs

    As you can see, I have 3 open spots for orbs but can only get one more. The mastery pass is not providing enough orbs to complete mastery.

    5 votes

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    2 comments  ·  Store  ·  Admin →
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  15. 29 votes

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    10 comments  ·  Store  ·  Admin →
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  16. MTGA Dominaria United prerelease code redeemed, clicked redeem, but no packs were delivered

    Arena code from prerelease event was entered and accepted fine. Upon clicking "REDEEM" I have one pack, not six, in my PACKS tab. Tried code again and it says it has already been used.

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  17. Bought bundle, cards in bundle not available to use

    After making a purchase from the store with gold, I did not receive the cards from the bundle.

    10 votes

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    4 comments  ·  Store  ·  Admin →
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  18. pase de maestria no entrega cartas miticas

    el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Gold Wild cards drop from Mythic packs

    So I would like you to make it so, GOLD wild cards, can't drop in mythic packs, maybe just have them drop mythic wild cards instead?

    15 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Can't purchase in store.

    i have been unable to use the store for a while now, i have Reinstalled the client to know avail. If i can't use the store i can't play
    \

    13 votes

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    0 comments  ·  Store  ·  Admin →
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