MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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820 results found
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Season rewards
I didnt receive my season rewards from january, i was a emerald tier
1 vote -
Sticker Emotes clip behind store display when moused-over
NEO Sticker emotes don't display correctly on MOZ in store prefab.
This didn't happen on first time in the Store, but when I returned and viewed the store offer it hecked up.1 vote -
Bug
Windows client.
Store: Featured tab: Hover over the "Kamigawa Sticker Bundle" at the top of the border. There is an invisible hitbox above the actual graphic, and when the cursor is at that boundary, the icon animation stutters extremely fast between frames, in what could be a dangerous epileptic trigger.
1 vote -
Purchases missing
Purchased environmental sciences a few days ago and it still isn’t in my collection, but my gold went away. Today the exact same thing happened when I purchased the 4 new planes walkers deal . Paid 4000 or 5000 gold and now I have nothing . Thanks again! Should I just not buy the deals of the day?????? Please fix and address this problem
1 vote -
Draft Token Disappeared
I bought the 3400 gems to go and use to purchase the kaito set mastery bundle that came with the pet his avatar and a draft token at least that's what the picture showed before I used the gems to purchase it but when I went too any of the drafts it shows I don't have anything of the sorts
1 vote -
Deals sshop glitched
The shop is glitched after kamigawa update ....spent coins on ephemerate and tezzerets gambit only to recieve nothing as apparently the cards dont exist ? Cant find them any where and am very unimpressed with this update so far as i got lagged out of 2 games i payed 10k to be in forcing me to lose from a strong position
1 vote -
1 vote
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Store not working
I keep getting this screen when i try to buy something. please fix this
1 vote -
I have not recieved any of my Mastery Mythics. Spent 20 Euro on the Mastery pass...
Dear customer support, I've purchased the crimson vow mastery pass and recieved quite some rewards but not my Mythic wildcards. Managed to get to lvl 85 today to try and get another Mythic wildcard but once again I did not recieve it!
I would like to have my wildcards redeemed or the money back that I spent on this mastery. Thank you for reading and your support. hope to hear from you soon.
Kind regards
1 vote -
Purchase not applied
I purchased both cards on daily offers (Kessig Naturalist & Bloodrage Alpha) on the 09/02/2022. None of them was added to my collection!!!
Please can this be fixed?1 vote -
Bought a strixhaven pack went to open it got a blank error message that just said okay no new cards in collection
Bought strixhaven pack got a blank error message with an okay box when trying to open it no new cards in collection and pack is gone
1 vote -
carta non aggiunta dopo acquisto
no card was add after purchase in shop, daily discount
LUPA MANNARA CAPOBRANCO
already exist 1 copy in my collection so I expect to have 2
1 vote -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. I've experienced the same phenomenon many times in the past.
Windows PC platform5 votes -
product suggestion
I purchused two planeswalkers from the store and the app (on android) never added the cards to my collection
1 vote -
**Billing problem: overcharged for gems
**Problem: Tried to buy 1600 gems for AUD$14.99, was charged AUD$60.97
Um…that’s not good. Could someone please get back to me on this
Thanks
**EDIT: Pic of receipt from apple added, corresponding receipt from bank. How am I supposed to have bought three seperate purchases in one tap?
The bugs in this app have gotten serious. You owe me $45, thank you1 vote -
Bonus for pre ordering both kamigawa bundles
In the past players have received a bonus for preordering both bundles. I intend to preorder both $50 bundles for kamigawa as it looks great, but I'm disappointed there's no bonus for it. In the future, for sets I'm less interested in, I will be less likely to get both bundles.
1 vote -
Alchemy Rares and Uncommons replacing all VOW rares and uncommons in boosters
Opening 3 booster packs from Crimson Vow resulted in all rares and uncommons being from Alchemy 22 instead.
I understand the WotC is trying to push Alchemy on everyone, but come on. Opening Crimson Vow packs last week did not do this, and I wouldn't expect that in 3 packs of crimson Vow I didn't get a single crimson vow rare or uncommon despite not even having a full set.
1 vote -
Pre-Order isn’t available on mobile for NEO
Neither the packs nor the draft bundles are available on mobile for preorder.
1 vote -
Receiving a Mythic Rare wildcard in an opened pack did not increase my number of available Mythic Rare wildcards
This week I opened a pack that I had purchased in the store. It contained a Mythic Rare wildcard. Before opening that pack, I had 5 Mythic Rare wildcards available. After opening the pack, I still had 5 available; it did not increase as it should have. Playing on PC. One-time issue.
12 votes -
Unable to purchase Gems - We've gotten totally lost...
This is a defect. Steps to repro:
- Open application
- Log in
- Navigate to the Store
- Select any item to purchase
Actual Result:
The system displays the message: "Waiting for Server..." then an error appears indicating that "We've totally lost...". In the log file I found the following entry associated with this problem:
[19249] [ZFBrowser] Error fetching html: {"error":"ERRUNKNOWN","url":"https://secure.xsolla.com/paystation3/?accesstoken=REDACTED
I'm not able to even reach the store page provided by Xsolla
Expected Result:
The use is able to reach the Store page and to purchase item(s)
System info:
Windows 10 64 bit
Time: GMT+1 07:3914 votes
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