MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Missing 14 M21 Packs

    I purchased M21 packs with my gold. And then I purchased the big bundle for 18K Gems. I opened all but 14, then the game crashed stating there was a network error and I was unable to open my packs. After I clicked OK all my 14 packs were gone. I logged out and back in, but still no packs.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. claiming decks

    I tried claiming 5 new core 2021 decks and with 2 to go I got a server error and when it came back the last 2 decks still to claim were not there

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. teferi and liliana card styles missing from pre-order

    I purchased both M21 pre-order bundles however, I did not receive card styles for teferi or liliana. Reporting as bug because I have seen other players having same issue.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. didnt get a teferi, master of time cosmetic

    I did purchases the pre-order of core set 2021, wich include teferi, master of time cosmetic, as you can see i didnt recieve the cosmetic.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Mastery pass and store

    It takes forever to load into the game and often shows connection to sever lost, when I do manage to get into the game I cant access the store or mastery pass and my quests don't give any mastery pass experience, this has been happening for a while now and our last online FNM was cancelled due to slow log in and not being able to change cards in decks. I feel like i'm on this page way to often.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. MTG Prerelease Kit card code

    I just purchased an Ikoria Prerelease Kit at my LGS. I just got home to enter code in arena and it says failure. I entered with and without dashes. Same result. This has happened to me before as well

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Daily Deal Pack Purchage did not go through

    I purchased the daily deal pack for 150 gems. I did not receive the pack.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Purchased sleeves still dont show up as available, are still in the store

    Purchased Orzhov Exquisite Sleeve, double checked it was the right one, saw the gems leave my total, and it was still unavailable. It put some other sleeve in my collection for red decks, but im a Black-White player and would like to get the sleeves i intended to purchase.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. can't purchase with my credit card from Brazil

    Well, as I am seeing here, the game is so broken and with so many bugs that it isn't even allowing me to give you, wotc, MONEY! for gods sake..

    tried different credit cards, even credit cards from prior purchases, but it's no use.. even paypal is broken!

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. pack bronze

    I haven't received the one pack as Bronze reward in Limited (the +3 is of Platinum's Constructed, etc.).

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. gem purchase daily

    Buying the 250 daily gems with gold today brought my gem total down 250 instead of up

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. pet noise still plays after leaving shop

    After looking at Puppet Jace in the shop. The noise he makes continues to play over and over again after leaving the shop. It played through a whole macth. It stopped after I restarted the client

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Error with postal code when trying to buy something in the store

    I'm not able to complete the payment information because it's asking for my postal code (as a Canadian) but when I type it into the zip code field (the only available place for it) it throws up an error that it isn't a valid zip code.
    It won't let me proceed with either the credit card or paypal options because of this error.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Rare wildcard out of booster will not added when at the same time the counter for rare and mystic reach the maximum (6 pcs.)

    Each time the same error (Bug). It happens again and again and it is reproducible! And my last submitted bug report was ignored and not resolved or balanced. I still miss a rare wildcards.

    The following error occurred each time when: If you reach the max. amount of opened booster (6 pcs.) and receive a rare wildcard. When at the same time inside of the opened booster is also not a regular rare card rather a rare wildcard. This rare wildcard from the booster will not added to the amount of rare wild cards. This rare wild cards from out…

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Issues

    So your game has issues. 1) The algorithm for packs is broken. In war of the spark, there is always a guaranteed planeswalker in every pack. The case is not with arena. Fix it. 2) The game negates quit a few rules and steps during matches. If this does not get fixed soon, then I want a full refund. . But it has some issues. Like screwing people over with there money. I have not bought anything in awhile because it is just pathetic how yall have certain things set up.

    1 vote

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  18. 1 vote

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  19. packs didnt go through bought in shop

    I saved up for 16 packs and after buying them 10 of them disappeared !! Pls helppp

    3 votes

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  20. Rivals of Ixalan pack not showing warning in Daily Deals or Bundles that it isn't from a Standard set

    Rivals of Ixalan pack not showing warning in Daily Deals or Bundles that it isn't from a Standard set. I believe this was supposed to be noted or marked someway before purchasing this pack? A friend bought this pack thinking it was a Standard booster pack.

    1 vote

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