MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

--------------

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Didn't receive mastery pass reward

    i didn't receive the reward for level 40 Mastery Pass (Dog Pet) in these season (July/20). Log attached

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Didn't receive mastery pass reward

    i didn't receive the reward for level 40 Mastery Pass (Dog Pet) in these season (July/20). Log attached

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Didn't receive mastery pass reward

    i didn't receive the reward for level 40 Mastery Pass (Dog Pet) in these season (July/20). Log attached

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Shop Daily Deals Bug

    Hi, I am trying to open daily deals, but its going back to featured. Please help. Thank you.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Probleme de payement

    J'aimerais faire un draft mais je ne peux pas car pour acheter des gemmes dans le magasin il faut rentrer ces codes carte. Malheureusement certains chiffre tel que le 5 sont intapable ...

    Merci d'avance

    Bien à vous,

    Alex

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. purchased immolating Gyre and Carnifex demon cosmetic skins on dail deals and they dont show up after filtering and searching

    purchased immolating Gyre and Carnifex demon since the cosmetic was on sale but it doesnt show up when i search card styles(yes i went into filter and clicked cards i do and dont own and also searched by name and CMC)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Bought Dominaria pack, not showing up

    I bought a dominaria pack with gold for the daily deal. I opened the pack, saw the cards, but when I tried to create a new deck with the cards, they disappeared.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Lost All My M21 Packs

    I purchased some M21 packs and the game crashed. I had 37 un-opened packs and when I returned my gold was spent and all my packs were gone. I spent a lot of saved up gold on it and I don't know how to get those back. Also, the M21 cards of the 4 packs I did open disappeared, they are not in my inventory.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. lost 2 unopened packs

    Hey there,

    I just went to open my core2021 packs of which I had 3. I opened the 1st one then continued to open the second and it crashed. When I reloaded the game both remaining packs were gone

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Daily Win Rewards not being recieved when Winning just before Disconnect...

    Not sure hat is causing me to be disconnected so regularly as of late, but I'm more worried/upset by the fact it appears that I am not receiving my win rewards when the disconnect happens between the final move of the game and the daily reward being rewarded.

    My guess is that since when a card is being given, you have to click on it in order to get the card.

    Assuming it is currently setup the way I think it is...
    Recommended temporary workaround, when the win if registered automatically add the new random card to collection, change the…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Store didn´t work

    Store didn´t work, everytime i try to buy gems or something the screen stay´s blank

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Shop is down

    I am currently getting an error message when attempting to purchase gems. I would really like to give you guys money. But i am unable to make purchases at this time.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Customer Support Loop

    Your customer support page goes in a loop that never actually connects to a page where I can submit for customer support.
    HELP!
    https://support.wizards.com/hc/en-us
    Click on submit and it goes to Wizards account page NOT submit page.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Pets

    I bought the mastery pass and I have not received the pets of the levels below which I am. I am at level 79. I only have the first pet.

    Cheers !

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. getting gems in packs intead of rare/mythic card and aren't even close to a full set

    This bug has been happening alot lately. Seems to happen more consistently when you open 10 packs at a time. On several occasions i was given gems instead of a rare/mythic card. Has happened with Ahmonkhet packs and m21 packs. As of now there isn't a single mythic in my Ahmonkhet collection that i have 4 copies of. Every time this happens i am essentially paying 200 gems to get 20 gems back. I can't in good conscious continue to spend money on this game until this is fixed. Thank you for your time.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Missing Mythic redemption at level 80 in mastery pass

    I reached level 80 and had 2 mythic wild cards and now I still have 2. I did not get the one for reaching level 80 and I paid for a mastery pass. I think my last action was to view the battle field.

    I'm 99% sure that I had the 2 however I'm sorry if I am wrong.

    Please look into it.

    Thank you.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Gem cards from packs not activating

    I've pulled a number of the gem cards recently in packs I opened, and they aren't getting redeemed to my account. My most recent open was a 10x of Zendikar booster packs, 8 of which contained gem cards, and my account gem total didn't change at all.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. not getting gold

    I purchased a daily deal and spent 10 gems to get 550 gold. I purchased it and my gold amount stayed the same.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. so i was pulling packs from M19 because i needed one card that card being Ajani's Welcom 15 packs later i pulled it but its somehow vanished

    i was opening M19 packs because i needed one card to replace charmed stray in my deck that card being Ajani's welcome. As far as i know you can only get it in that set. Fifteen packs later i pulled it, well it's no longer there when i load up my card collection, everything else is just not that card.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base