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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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882 results found

  1. Can't pay on mac

    I can't get to the paying interface on Mac os. If I get to the point where I'm supposed to pay it just hangs and I can't spend my money on the store.

    5 votes

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    3 comments  ·  Store  ·  Admin →
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  2. store purchase failed unknown

    Store Purchase Failed Unknown - unable to buy items for money -- Critical! - I was told it might be fixed with the next PATCH! we want to buy things!

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Cannot complete purchase on steam version

    On the Steam version of MTGA, the store purchase cannot be completed due to an unknown error. There are enough funds to complete my purchase in my Steam Wallet.

    I am running MTGA on Windows 10, and my Steam region is in China. Other functions of the game seem to be running fine.

    11 votes

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    2 comments  ·  Store  ·  Admin →
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  4. Store error: internal error

    I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.

    78 votes

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    66 comments  ·  Store  ·  Admin →
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  5. Got Robbed by the shop

    I bought the Borderless anime white pack from the store. After the purchase I received an error message, now the gems that I spent are gone and no pack to show for it.

    1 vote

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    4 comments  ·  Store  ·  Admin →
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  6. Mythic Booster Gold Rare Wildcard?

    What's with spending 1300 gold on a MYTHIC booster pack only to receive a gold rare wildcard? The extra gold spent on the Mythic pack suggests you are guaranteed a Mythic, at least if you haven't completed the Mythics in the set, which I had not.

    This is the second time I have spent the 1300 to get a MYTHIC booster pack, only to receive a regular gold rare wildcard from it. I doubt i will be purchasing more of those.

    This seems like false advertising. A scam of sorts. If you purchase a Mythic booster, you should ONLY be…

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  7. purchase history

    put the purchase history

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  8. Renewal Gift Error

    Today, I opened Arena on PC, and Renewal gift did not provide anything. Empty egg over black screen, but with no errors. Wait for a solution. Thanks.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  9. xp stopped increasing

    XP has stopped increasing today. I'm stuck at lvl 54 725/1000XP. It won't go up even when I'm completing daily and weekly quests. Playing via Epic games store. Seemed to be working yesterday. Things I did yesterday probably included: completing the survey, solving clues 3 and 4 (which gave xp), building "thewayisopen" deck (which definitely gave the 5000xp, not sure I've received any since then). Hope that helps. Please sort this ASAP, cos what was the point in getting the Mastery pass if you won't let us gain XP. Thanks

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  10. Code on card opened in promo pack last night coming back as 'already reemed'

    Promo pack was from an event last night and opened at the time. No one has had a chance to enter the code.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  11. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  12. Purchase window does not appear

    I am trying to purchase gems/wildcard bundles and when I do this, the purchase window does not appear from Steam to purchase the digital products. This has persisted for several weeks.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  13. 124 votes

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    80 comments  ·  Store  ·  Admin →
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  14. Unable to purchase welcome bundle

    Unable to Purchase Welcome Bundle. It makes the purchase noise but nothing happens. Nothing happens when clicking "change payment type" in the bottom right corner. Followed all your troubleshooting guides - steam overlay is indeed enabled everywhere; antivirus disabled.

    Please Provide a solution.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Coins total not updating

    I'm not getting all my won coins. This has been going on for a few weeks. See screen shots 1) announcing 1250 coins won and 2) immediately afterwards when I have only 825 coins.

    12 votes

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    2 comments  ·  Store  ·  Admin →
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  16. "Not Enough Gold" Despite Having Enough

    Trying to buy Praetor bundle with gold but store says I don't have enough, not sure if intentional bug to get me to buy gems for it or if it's just an actual bug.
    Oh well

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  17. Fallout cards in Arena when?

    When are the Fallout cards coming to the Arena store? its an idiotic move if you dont put them on it so just wonder when you will be?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  18. No daily deals. No quick draft.

    I see no daily deals today. My phone received a notification for turning gold into more gold but when I go to the store there is no daily deals. Also is there no quick draft?? I see none.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  19. no credit for purchasing packs

    Game says I purchase X packs and get a golden pack. Well, i purchased a pack, granted it was 10% off but I still fulfilled my obligation of purchasing a pack. I expected to receive progress towards a golden pack because I PURCHASED A PACK but did not get credit. Fix this issue or make it clear that purchasing a pack at a discount disqualifies a customer from getting what should seem obvious. thanks.

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Bundle not in store

    Missing the one-time 20 Booster Alchemy: Murder at Karlov Manor for 15k Gold Bundle

    1 vote

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    0 comments  ·  Store  ·  Admin →
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