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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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829 results found

  1. Borderless Anime Styles: Rarity Shifts & Cosmetics in the Store

    Specifically, Smothering Tithe and As Foretold are rarity shifted reprints in WOT which cannot be used with the previous printings as the client considers rarity shifted cards as completely different entities and will not allow for users to equip cards from the original Arena printing with the new cardstyle, therefore requiring users to recraft cards from the corresponding printing.

    I imagine that the likelihood of having it so all cardstyles are usable across all rarities is unlikely, but I believe it would be the optimal solution.

    Failing that I would appreciate if this was at least better communicated in the…

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  2. Mythic pack did not contain mythic card. This is not okay.

    Be honest and give folks what they've paid for.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Golden packs containing cards that are not standard-legal

    According to https://magic.wizards.com/en/mtgarena/drop-rates, golden packs will include:
    "At least one card per pack will be Mythic from any standard-legal set, 2 cards will be Rare or Mythic from the latest set, and the final 3 cards will be Rare or Mythic from any current standard-legal set."
    This means 4 cards will come from any standard-legal set, and 2 will be guaranteed to come from WOE. Because LTR is neither standard-legal nor the most recent set, these cards should not appear in golden packs.

    As a standard-only player, this hugely devalues golden packs and is honestly incredibly disappointed. I went…

    14 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Renewal Gift Error

    Today, I opened Arena on PC, and Renewal gift did not provide anything. Empty egg over black screen, but with no errors. Wait for a solution. Thanks.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  5. Opened WOE free 3 packs but 1 pack missing

    On PC I got WOE free 3 packs from inbox.

    After opening the first pack, an empty message box is displayed. After pressing the ok button I opened the rest of the packs and found that there were 2 packs left that I could open. When I opened the Collection, I found only the cards in the 2 packs that were opened later.

    Then I bought 1 pack from the store to open it and found that it can be opened normally.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  6. Purchase of Event Items

    I have 11,325 gold and I went to purchase a sticker set that has only 1 day left to buy. I hit the purchase button, but an error pops up saying I don't have enough gold. I have the dragon stickers in the bundle so the price dropped down to 3,950 gold. I would really like to buy the Baldur's Gate Sticker emotes.

    Version
    2023.28.40.4648.1022956

    10 votes

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    12 comments  ·  Store  ·  Admin →
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  7. Card Misattribution

    Wrong artwork attributed to Eowyn card. The image on the card does not match the image provided by the Tolkein estate for Eowyn, and instead misattributes a random image to the card.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  8. codigo ya canjeado

    Compre 2 packs de presentación y en uno de ellos me dice que el código ya esta canjeado.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. Store glitch

    The store is showing everything as purchased when it isn't and won't allow for purchases. Also this submission form is terrible on mobile.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  10. PACK purchase

    get pack button has not been displayed after purchasing pre-order bundle..

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  11. Make Mastery Pass Benefits Clearer

    I purchased the Mastery Pass for LoTR and after watching numerous online videos of what I would receive by purchasing the Mastery Pass, I did not receive what I was told I would. I then had some back and forth with WoTC customer service and they eventually refunded me the pass (which I did very much appreciate), as I was not pleased with the purchase.

    They did say however that there was no bug and I received the proper items, which were much smaller than I was lead to believe, so I think it would be very helpful to players…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  12. Arena

    The offerings lately in the store have been pretty weak all LOTR season. Also like to point out the 14, yes count them FOURTEEN, consecutive rounds with no rewards at the end of the Mastery was very much noticed by all players and looks really petty of you.
    Ebenezer Scrooge much?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  13. Have been receiving gems in packs rather than Rares for LTR

    1. For the past 10+ packs I've opened for Lord of the Rings, I've received gems instead of rares despite having only collected 268/292 rares. The mythics didn't seem to be affected. My concern is this will carry-over to Wilds of Eldraine, and I will want to full-complete those sets as I had wanted to with LTR.
    2. I'm using MTG Arena in Epic Games for Mac OS X.
    3. I continue to receive the gems when opening Lord of the Rings LTR packs, haven't verified if it's affecting other sets. Most sets I have 100% completion on.
    4. The expected result was to…
    1 vote

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    1 comment  ·  Store  ·  Admin →
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  14. Store not working

    Trying to buy gems, so I can do a Premier Draft.

    But the store is not currently working. It's a very sad way to start your Sunday morning.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  15. Bolas's Citadel

    was not able to get the card bought in daily deals. this also happened when I got a witch king of angmar. what asre you going to do about this

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  16. Bought the 10 Mystic Alchemy Pack of Lord of the Rings but didnt get much of the wild cards

    I bought the 10 Mystic Alchemy Pack (13000) Gold which has given me the 1 Gold Pack and 10 Mystic Alchemy Pack to open. After hitting the Open all Pack for the 10 Mystic, it only showed me 1 set of what I gained and only got 1 Mystic wild card with few uncommon. I didn't get much of the wild cards and not even sure how many cards or wild card did I get out of it since it didnt display everything.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  17. Arena and Other MTG Related Complaints

    First some background... Magic has LONG been my favorite game! I have been playing since circa 1995. I love Lord of the Rings. I have spent over $4,000 to complete a full foil and non-foil set...

    However, recent Magic related issues have me rather frustrated with Wizards and Hasbro.

    The first is the longest and is related to Arena... I will begin with it, since it's already typed out...

    I have long considered your mastery pass to be broken and overpriced. Still, I was seriously considering buying it this season. But then I actually looked at it and my play…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  18. Store

    I'm using an android phone and I can't look at what over half the products are in the store l. I tap the images then they just minimize again I hold over image/product in bundle it doesn't show me an enlarged view of the item I'm trying to look at in the bundle it's ridiculous how do you expect anyone to buy anything if they cant tell what they are actually buying? And no I'm not about to look up every individual card talk about a waste of time. That and I have no idea what any of the other…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  19. Throne of Eldraine unexpected pack opening behavior

    1. Give us the steps to reproduce the bug Open 2 packs for Throne of Eldraine
    2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS) PC
    3. Enter the actual results you’re experiencing Receive Gems reward, not expected Rare or Mythic card.
    4. Enter the expected results of the feature Expected a Rare or Mythic card when opening pack.
    5. Add any relevant screenshots/videos Currently have 221 of 276 rares and 70 or 88 Mythics collect in Throne of Eldraine. Opened 2 packs after winning 2 packs in recent draft event.
    6. If you found a workaround, please add workaround steps. none.
    0 votes

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    3 comments  ·  Store  ·  Admin →
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  20. when you buy a pack of 3 packs there is not advance on for get gold pack

    when you buy a pack of 3 packs there is not advance on for get gold pack

    1 vote

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