MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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828 results found
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Phone daily deals notification bugs
I get popup notification on store daily deals on my phone ie.: buy gems with gold or buy 550 gold for 50 gold. The popup is not outdated but when I open the app the notified deal is NEVER actually in the store daily deals.
1 vote -
Full-art Land not buyed
I bought two full art lands without receiving them correctly as you can see in the attached files
1 vote -
Unable to purchase Gems on MTG Arena
I am unable to purcahase Gems on my MTG Arena account. Whenever I go to purchase them, the screen goes to 'Waiting for server', then either freezes or eventually after about 7 or 8 minutes goes to 'unable to access Server or something Similar.
I can play games and Draft fine, but cannot buy Gems with which to play.
Please advise as to what to do; i have contacted Customer Support and they Directed me here.
2 votes -
Jungle Hollow Alt Art not usable
Just bought the Jungle Hollow card style in today's Daily Deals. It shows purchased in the shop. However, when trying to change the regular Jungle Hollows in a couple of my decks to the new card style, there's no option to. I tried restarting the game, but still cannot access the new card style.
1 vote -
Can't buy gems
So I'm trying to buy 3400 gems @ 20$
When I click on the button to choose, I get the busy-spinner graphic
It does not come back from it.So, no gems purchased, which means I'll likely miss out on purchasing another one of your store products...which ends very soon.
Thanks, WoTC. Great maintenance of your payment system there!
3 votes -
Cartas não disponíveis para compra
O card Mox de esmeralda não aparece para ser comprado na loja e eu jogo várias partidas no modo histórico em que o adversário tem essa carta. Quero saber como faço pra comprar esse card.
1 vote -
日替わりセールに何も表示されない
ストアで日替わりセールタブを選んでも何も表示されない。あるBBSでunsanctionedのフルアート基本土地が販売されているという話を聞いたが、私のストアには何も表示されていない。
Steam版でログインしてみても駄目だった。1 vote -
Golden Pack progress eliminated
I logged in this morning to notice that all of my golden pack progress was eliminated. It wasn't much, but it was more than 0, and I'd like to have it back.
1 vote -
MtG Arena Store Summer Sale Suggestion
The Summer Sale items offer poor discounts on items that many of us have little-to-no use for (more sleeves, alt styles, emotes, etc.). Why not offer serious discounts (75% off) on a 3 different packs each day of the sale? Allow a selection of packs from Historic, Explorer, and Standard each day.
2 votes -
Major Rarity card not found in at least the last 2 opened packages
I've been opening packs today, but everytime I touch the hidden one, it reveals itself then disappear with the rest of the cards. I imagine that this is the animation you wanted, but the main card is missing in the collection as for an additional mighty-rare/rare token. It happened twice at least and I understood that people have been reporting this quite a lot. Thank you for your service.
1 vote -
7 votes
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1 vote
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Return of Dragon Whelp
Dragon Whelp seems to be one of the few Pets that do not return to the store, but being the first pet he should be a non rotating pet like Brushwagg our Sol Ring. Bring back the Dragon Whelp!
1 vote -
Cannot purchase summer sticker pack with gems
I have enough gems to purchase the summer sticker pack, but when I click buy, I am told I do not have enough total gems.
7 votes -
Opening Nazgul
Despite spending digital currency on all 9 Nazgul when the product released, I'm still opening them in packs.
1 vote -
"Not Enough Gold" Despite Having Enough
Trying to buy Praetor bundle with gold but store says I don't have enough, not sure if intentional bug to get me to buy gems for it or if it's just an actual bug.
Oh well6 votes -
Can't pay on mac
I can't get to the paying interface on Mac os. If I get to the point where I'm supposed to pay it just hangs and I can't spend my money on the store.
4 votes -
Summer Deals Land Purchase Bought for Full Price When I Owned Some of Them Already
I bought the Summer Deal for lands for 11,000 gold, but I should have been charged for less because I already had some of the items in the bundle.
2 votes -
Bug
Al adquirir la oferta del boundle de gestos de pirexia no se han instalado y no aparecen durante la partida. Es una estafa!!me he gastado 7000 de oro para nada
1 vote -
28 rares missing from LOTR packs
Almost finished my LOTR collection, but with 32 rares still missing.
This morning I opened 4 packs but I only received Gems instead of rare cards!Except the Witch-King Bringer of Ruin that should be added from the Mastery, the other rares cannot be found in packs.
the list of missing cards is the following:
Frodo Determined Hero
Gandalf White Rider
Gollum scheming guide
Fires of the mount doom
Galadriel gift giver
The Balrog, flame of Udun
Bilbo's Ring1 vote
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