MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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325 results found

  1. I have not recieved any of my Mastery Mythics. Spent 20 Euro on the Mastery pass...

    Dear customer support, I've purchased the crimson vow mastery pass and recieved quite some rewards but not my Mythic wildcards. Managed to get to lvl 85 today to try and get another Mythic wildcard but once again I did not recieve it!

    I would like to have my wildcards redeemed or the money back that I spent on this mastery. Thank you for reading and your support. hope to hear from you soon.

    Kind regards

    1 vote

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  2. Purchase not applied

    I purchased both cards on daily offers (Kessig Naturalist & Bloodrage Alpha) on the 09/02/2022. None of them was added to my collection!!!
    Please can this be fixed?

    1 vote

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  3. Bought a strixhaven pack went to open it got a blank error message that just said okay no new cards in collection

    Bought strixhaven pack got a blank error message with an okay box when trying to open it no new cards in collection and pack is gone

    1 vote

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  4. carta non aggiunta dopo acquisto

    no card was add after purchase in shop, daily discount

    LUPA MANNARA CAPOBRANCO

    already exist 1 copy in my collection so I expect to have 2

    1 vote

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  5. Pre Order Kamigawa Neon Dynasty bundle disapeared

    I pre-orderred both Kamigawa bundle. There showed up in my pack tab as unoped and able to be redeemed on the 10th of Feb. One of them is not showing up anymore (the one with the draft tokens)

    2021.12.80.3983.908401

    1 vote

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  6. PLAYNEO redeemed but didn't receive anything

    I think you enabled the code playneo too early. I tried keying it in out of curiosity and it accepted it. However, it waited for the server and eventually didn't do anything. I went to the packs section and alas there was nothing there. After retrying the code it says it was already redeemed.

    1 vote

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  7. Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards

    Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards

    5 votes

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  8. product suggestion

    I purchused two planeswalkers from the store and the app (on android) never added the cards to my collection

    1 vote

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  9. 7 votes

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  10. Daily Deal (for STX lessons styles ) is not a good deal

    Common lesson styles were on store (Daily Deals) on 22 April 2021 with -75% off price.
    Common lesson styles were on store (Daily Deals) on 29 January 2022 with -25% off price only !
    I suggest WOTC to be vigilant to daily offers.

    1 vote

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  11. **Billing problem: overcharged for gems

    **Problem: Tried to buy 1600 gems for AUD$14.99, was charged AUD$60.97

    Um…that’s not good. Could someone please get back to me on this

    Thanks

    **EDIT: Pic of receipt from apple added, corresponding receipt from bank. How am I supposed to have bought three seperate purchases in one tap?
    The bugs in this app have gotten serious. You owe me $45, thank you

    1 vote

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  12. Bonus for pre ordering both kamigawa bundles

    In the past players have received a bonus for preordering both bundles. I intend to preorder both $50 bundles for kamigawa as it looks great, but I'm disappointed there's no bonus for it. In the future, for sets I'm less interested in, I will be less likely to get both bundles.

    1 vote

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  13. Alchemy Rares and Uncommons replacing all VOW rares and uncommons in boosters

    Opening 3 booster packs from Crimson Vow resulted in all rares and uncommons being from Alchemy 22 instead.

    I understand the WotC is trying to push Alchemy on everyone, but come on. Opening Crimson Vow packs last week did not do this, and I wouldn't expect that in 3 packs of crimson Vow I didn't get a single crimson vow rare or uncommon despite not even having a full set.

    1 vote

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  14. Pre-Order isn’t available on mobile for NEO

    Neither the packs nor the draft bundles are available on mobile for preorder.

    1 vote

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  15. Bug Preorder Bundle

    The preorder bundles for Kamigawa are not in the Store.

    5 votes

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  16. Neon Dynasty Preorder Bundles Not Showing

    The preorder bundles for the wanderer and Kaito play are not showing in the store for preordering only the raccoon bundle is showing.

    3 votes

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  17. Bug

    Preorders not is shop on iPad/iphone

    2 votes

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  18. Purchased Card - Gem transaction occured but did not get the product

    As title said, I bought a card with gems that was on sale the other day. It was an Orcus card, the transaction occured but I do not own the card.

    3 votes

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  19. Issue with card not being added to deck

    On iOS, bought card using coons. Does not add to my deck.

    3 votes

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  20. Gold missing

    40k gold missing from my account and I haven't made any purchases lately... it was there yesterday and I logged in today and it's gone. Nothing to show where it went.

    3 votes

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