MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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325 results found

  1. Missing Pets

    I am missing my Blue Green and White dragon pets from the mastery set. I just went in to change today from my winter fox and only the Red Dragon is there. Return the pets please multiple people are missing them and we spent money on them.

    2 votes

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  2. Add store option to buy multiple packs with coins

    Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?

    5 votes

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  3. 1 vote

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  4. Missing cards after purchase

    After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.

    3 votes

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  5. Vault

    Vault Progress may not be accumulating. Cannot see vault progress within logs. I am unsure how long my progress has been stopped. Please advise.

    =(

    2 votes

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  6. Didn't recieve gold for quest!!!!

    ANDROID, COMPLETED 40 LANDS QUEST WORTH 750 GOLD, HAD 9275 GOLD BEFORE, ONLY HAVE 9375 GOLD NOW

    FIX IT YOU CHEAP B**TARDS!!!!

    2 votes

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  7. Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo

    Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo. When I restarted the app, my hard earned pack disappeared. The glitch is shown since I have the same number of gold after I bought the pack. PLEASE HELP!!!!

    2 votes

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  8. Many orders of cards in the shop not in my library

    Like a few times before, I bought some gems to buy in the shop cards, for I had a few idea's for new decks.

    When I was looking for the cards later, they weren't found in my cards to pick for my deck. I thought maybe I did something wrong, but the gems where gone.

    Now today I did it again en clicked on claim, but still again, not to be found. But now I took some picture's from my phone (where I play magic on) to have proof.

    3 votes

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  9. wrong display in shop

    the shop displays the pixel art snow covered mountain. I bought it, but it gets me the borderless standard art

    1 vote

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  10. Quality of life suggestion

    Just let me buy 10 packs at once. I'm not even asking for a discount, i'll pay 10k gold. I just don't want to click 30 times (at different screen locations) to buy 10 packs.

    3 votes

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  11. Buy jem

    冒険者セットを購入したが、3,500ジェムが増えていなかった。
    冒険者アバターは入手していた。

    1 vote

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  12. Acquisto Daily Deal busta Alchemy non comparsa tra i pacchetti disponibili da aprire

    Ho acquistato una busta Alchemy dai Dayly Deals di oggi, ma questa non è comparsa tra i pacchetti apribili.Non ho modo di verificare se mi sono stati detratte le monete, ma in ogni caso l'offerta non è più acquistabile

    1 vote

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  13. 日替わりセールで購入したパックが表示されず開けない

    1/11(日本時間)の日替わりセールの アルケミーのパックが開けない

    1 vote

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  14. Did not receive mastery reward retroactively when bought the mastery pass

    I bought the mastery pass at level 63, but only got as retroactive reward the Sorin avatar - no cards, gold and specially no wildcards (I had 7 rare 0 mythic before buying the pass, and I still have the same number of wildcards.

    1 vote

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  15. Did not recieve draft token when purchased from the daily deals

    As can be seen in the screenshot, I purchased a Player Draft Token from the Daily Deals. However, on completing the purchase I did not receive the draft token.

    3 votes

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  16. Lost my gems and coins

    I’ be been trying to buy Mastery Pass and suddenly I’ve lost a lot os my gems. I had like 3.050 gems and stuck with 1.600. Also bought 4 booster packs and I supposed to remain with. Like 625 coins. But I had 25 coins left. When that happened the server kept reconnecting and reporting error bugs. Please help to get my rewards back!

    2 votes

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  17. Cards not showing up after purchase

    I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..

    3 votes

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  18. Store Bugged on Shadowspear

    Shadowspear was purchased... it shows purchased, and doesn't show available anywhere for any deck type.

    1 vote

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  19. Purchased Card Not Delivered

    Just purchased the daily deal for the Shadowspear for 20%....
    Store shows I've purchased it... It can't be found for use anywhere in any deck type.

    4 votes

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  20. Hendon Shrine Fail

    I bought all the Hendon Shrines and when I went to build a deck it says that I didn’t purchase them. I later find out that I can’t use them with the standard battles. Why are you selling them if I can’t use them?

    I would like the 4250 coins back please. I would have bought a Strixhaven deck instead.

    2 votes

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