MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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731 results found
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Game crashes while opening packs
I bought 3 March of the Machine packs from the Store. Opening the first one, the game crashed when I clicked for the second time on the last card, right after I flipped it, causing me to lose all the cards I found. Same thing happened with the second pack and with one I got from the Mastery.
Device: android tablet Samsung Galaxy Tab S7 FE
2 votes -
ゴールデンパックが受け取れない
パックを購入し、ゴールデンパックの進捗は進んでいるが、受け取れない状態です。
付与をお願いします。1 vote -
Gold rewards are cut in half
Using iOS
Upon finishing a daily quest or completing a level with gold rewards, the amount of gold and XP show up on the screen but only half of the gold I should be receiving shows up on my account.8 votes -
Lost Golden Pack
I was two MOM packs away from the "free" golden pack. I purchased three packs, when to open them, noticed I did not receive the golden pack. Yet, when I went back to the store page it had reset the packs counters!
2023.25.10.1904.10006493 votes -
Shop Pack Image Bug
Random duplicate pack images when I was trying to buy a pack, just a visual bug it seems tho
1 vote -
I paid for the item but did not receive it
I purchased a mythic rare wild card, but I was only charged and the number of cards has not increased. I demand an explanation and compensa
1 vote -
Bug
Hello,
For some time now, I've had an issue with collected larger amounts of coins for questions. Specifically, if two quests finish simultaneously, my account does not reflect the amount of coints I am supposed to collect. For example, I just not finished two 500 coin quests simultaneously. The screen told me that I won 1000 coins and I hit claim. However, my total went from 1125 to 1775 which is not the 1000 that I had earned. This has been happening for some time now. It happens to my son as well. I'd appreciate any input. Thanks!1 vote -
Bug
o, I bught 2 boosters of the recent innistrad collections.
I made the purchase using gems, but after my game have updated I lost my 2 boosters.
I just want to know with I can fer back my 2 boosters of innistrad carmesin oath. ThxxMy email is arthorios.domingues@hotmail.com
And my user is Arthepop11 vote -
Golden pack progress doesn't work with older sets
Golden pack progress doesn't work with older sets: I've just bought 9 Brothers War packs but the progress bar seems stall.
2 votes -
Payment System
I am trying to purchase gems and the system refuses to allow it. I have had to force quit the game multiple times. Once I attempt to purchase the game sticks indefinitely.
In short:
1. I opened the store, selected gems, selected the $19.99 bundle.
2. Mac OSx 13.3.1
3. Game locks down
4. Effective option to purchase of gems by entering CC info.
5. Attached along with log.
6. None to mention. I wanted to play the game, but I guess I can't.1 vote -
Mythic rare cards opened in oacks, not showing in my inventory
I recently opened a mythic rare packs and got the new Sheoldred and Jin-Gitaxis from MOM. They both had the alternative art and after it was opened neither was in my card inventory... Anyone else have this happen?
1 vote -
Product Suggestion
Stop putting non standard cards in standard packs! The last 10 or so packs I purchased for March of the Machines all had the rare/mythic card as a non standard card. It’s pretty **** tough to play your new expansion if you won’t provide the better cards to do so.
1 vote -
Card styles now appearing in New packs is an annoying feature that only takes up space for actual useful cards. Please help!
I just noticed that MTG Arena is including card styles of old cards in new packs of MoM now and it's pretty annoying. How can I turn this feature off? I don't want card styles of old cards. I just want to collect new cards from March of the Machine. These card styles are just taking up space for actual new cards I'm trying to collect from these new sets. I don't know if it's a ploy they are doing to try to get extra money out of people but this means that I would now need to open more…
1 vote -
Boutique "erreur du program" (sous wine -linux)
Bonjour, dès que j'essaye d'acheter un produit dans la boutique en ligne mtga je reçois ce message d'erreur (voire photo) et suis obligée de fermer le jeu. J'ai déjà désinstallé réinstaller et même résultat.
Je suis sur Ubuntu sur ordinateur et j'utilise WINE pour faire tourner le jeu. Est-ce impossible d'accéder à la boutique sous wine ou y a t il une manière de débloquer ça? Merci d'avance1 vote -
Bug
I noticed some card skins are not displaying. For example, I have a special Teferi, Hero of Dominaria skin and it no longer appears.
1 vote -
Mtg Arena android app freezes within 30 minutes on S23 ultra
BUG: Mtg Arena android app freezes within 30 minutes on S23 ultra
I play Arena on windows, android samsung tablet and on my new phone.
But on the latter, the app keeps freezing at random points. It could be during a game or when looking at my collection. There is still music, but I can't look at cards. When I then kill the app and relaunch it, if I'm fast, I can join the same game again and only lose 1 turn.
the phone doesn't feel hot. Latest updates.
What's going on? Anyone else have this issue? It's been happening…6 votes -
Golden pack
I bought 14 mom booster pack at 1000golds. I was at 10% of a golden pack (1/10 boosters). My golden pack counter apparently went up to max but never gave me the golden pack. Now it displays 0/10 and I did not get a golden pack while it should be 5/10 and I should have get a golden pack.
Please fix this. Very frustrating to expect a bonus booster of 6 rare and not get it.
11 votes -
1 vote
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Djeru and Hazoret card style
Djeru and Hazoret card style vanished when I selected it. I ended up getting the chrome host seedshark style instead.
1 vote -
March of the machine packs giving historic cards
Was opening March of the machine packs and noticed I’ve gotten some historic cards not part of the set at all. Pretty weird bug but would prefer getting the right cards part of the set.
1 vote
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