MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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287 results found
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Mastery Pass Reward (2 Mythic cards) not received
Mastery Pass Reward for level 9 (2 Mythic cards) not received
4 votes -
Aetherdrift Mythic Pack Wasn't a mythic
Had bought a mythic pack with gems and not only did I not gain progress towards a Gold Pack but it wasn't even a mythic I got a rare.
2 votes -
The Arena store is completely non-functional on Mac.
- To reproduce the bug: Trying to purchase anything in the store with money, or clicking on "change payment method", results in the spinning "waiting for the server" icon, which stays there forever and never resolves.
- I'm on Mac. A 2019 MacBook Pro, running Sonoma, which otherwise runs the game perfectly.
- The results are that I can't buy anything.
- I'd expect to be able to buy something with money.
- No point adding a screenshot of the "waiting for the server" screen, I assume you know what it looks like.
- Googling the problem lead me to a Reddit thread where someone said…
10 votes -
cant buy gems
I cant buy gems, the page keeps on 'waiting for server' when I have chosen my gem package, it does not go further to the payment page
10 votes -
mythic pack
opened a mythic foundations pack and received a rare wildcard. If I wanted rare I wouldnt have spent the extra gems.
4 votes -
No rare card when opening Foundations packs.
I don't have anywhere near a complete collection of rare foundations cards but am receiving gems instead of a rare card every time i purchase a pack.
14 votes -
Can't purchase anything in shop
I'm unable to purchase anything, evrytime I click on something it just redirects to the shop homepage, I wanted to buy the welcome bundle, but I can't
3 votes -
No Daily Deals displayed
For me there are no daily deals displayed in the store. I was already wondering about there being none. However, as this is the second day I have now checked reddit to see if there is any discussion on the topic. Turns out: there are daily deals, they are just not displayed for me in my store.
38 votes -
mastery pass rewards not received
no mastery rewards when winning, i own the mastery pass, but dont get the premium rewards..
12 votes -
Maestry rewards bug
My rewards are missing from level 29 to level 33
8 votes -
Unable to Purchase Gems with Paypal
Unable to Purchase Gems with PayPal. Tried multiple times and the only screen that comes up is 'Just a second" with the spinning circle. Tried twice, same thing. Went into my PayPal account directly, no activity showing so far. Assuming not going through?
15 votes -
Mastery pass rewards
I paid but my rewards are not credited ... what should i do ?
9 votes -
Mastery Pass Rewards not received
I reached level 39 of the mastery pass but did not receive the Bloomburrow pack that is a reward for it.
15 votes -
Mastery Pass Rewards not recieved
Mastery Pass Rewards not received. Its been several days that i have not been recieving the paid mastery Pass rewards. Until they dont fix it im not buying anything else. Its a joke we pay money for this and we dont get the gems or the card packs that we should be getting.
14 votes -
Mastery Reward
Full Mastery Pass Rewards were not given after achieving required XP.
I received the free pass reward, but not the paid mastery pack at Lvl 45.
And yes i payed for the full mastery, please help.
14 votes -
Mastery Pass Rewards Not Received
I have not received rewards for the mastery pass
104 votes -
Bugged Mastery Pass (Reward NOT received)
Reached level 20 on Duskmourn Mastery pass and didn't receive the corresponding reward (2000 gold). I have previously 2650 gold from daily quests and should be at 4650 gold after complete level 20
30 votes -
Mastery Pass Rewards Not Received
I have not received rewards for the mastery pass today. I am sure that I did not receive the non-DSK packs, but may have missed other rewards that I am unaware of due to realizing this bug after leveling multiple times today.
947 votes -
Cannot Purchase Through Store on Mac
Any time I try to purchase anything through the store I get a spinning wheel and a message saying "waiting for server" that never brings me to the payment screen. Have been trying off and on since August and have not been able to purchase anything. Using the Mac version.
17 votes -
Store not working properly
Store not working since 4days days (mac,pc) when i'm trying to pay or add payment method with paypal the site is not responding
13 votes
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