MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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675 results found
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golden pack progress stuck at 290%
Golden Pack progression stuck at 290%.
Platform: windows
1. Buy one-time A23 (Phyrexia Alchemy) bundle with 3000 gems
2. Receive 20 A23 packs
3. Note that Golden Pack progress is 100%, but no GP's are rewardedCannot reproduce since bundle is one-time.
Perceived outcome: paid 3000 gems + 20 A23 packs + Golden Pack Progress at 100%
Expected outcome: paid 3000 gems + 20 A23 packs + 2 Golden Packs + Golden Pack Progress at 90%5 votes -
Duplicate protection does not work with cards previously obtained in anthologies
If you open packs with cards that were previously in anthologies such as Phyrexian Obliterator, Fauna Shaman or Thalia, Guardian of Thraben you can still get them despite having already four of them.
2 votes -
Explore anthology 2 not available after the patch today
I am sure the anthology should remain a week in store because I have confirmed it before the patch. But now I cannot find the anthology. It must be a mistake during the update. Please fix this bug.
32 votes -
Mastery Pass not giving rewards for past levels
Just purchased the mastery pass for Phyrexia, Im currently at level 20 and did not recive any of the rewards for the past levels. Usually when I buy the pass at certain level, the game gives me the rewards for all past levels, is this a bug or a change on the system?
19 votes -
Uncommon Pet - Phyrexia Mastery
Jus got to level 30 and earned the uncommon mite pet. Now everytime i click on the pet menu (either on player profile or under deck building) arena will crash and close.
2 votes -
Wildcard auto redeemd
Today I Opened a Mondrak glorious Dominous short Afterwards I shouldve got a wildcard from the mastery track but what i think happend is that i got a second mondrak instead.
because after opening the booster pack that i got from the mastery track i decided to try a new deck and while browsing my collection i saw that i now posses 3 Mondraks before i had only 1!
i could not explain this to myself so i checked my wildcard count which was still at 4 but it shouldve been 5!
and because that might happen again and turn…0 votes -
Store Daily Deal card styles do not explain that they do not apply to all printings of a card name
The Saturday, Feb 25, 2023 Daily Deal in the Store included a Mina Harker card style. As seen attached (from the ArenaDailyDeals twitter feed at https://twitter.com/ArenaDailyDeals/status/1629530368964476930/photo/2) the Mina Harker card style only says "Thalia, Guardian of Thraben card style".
I purchased the Mina style today and then discovered that since my Thalia copies were from Historic Anthology 2, not from Crimson Vow, that the card style is useless.
Support refused my request for a refund, stating that it is my responsiblity to " make sure you are certain" before purchase.
But how can I do this is the Store…
1 vote -
Didnt receive card: Elesh Norn Full Art
I did not receive Elesh Norn, despite buying and claiming her in the store for 4000 gold. As you can see, I am left with 100 gold, but no Elesh Norn Full Art. Is there anything that can be done?
Edit: Forgot to mention the steps that caused this, but I had done this:
1) Logged In
2) Played one round of Standard
3) Saw a deal being offered in the store, clicked.
4) Elesh Norn was the first deal in the list, I bought her immediately for the 4000 gold. As you can see, the deal is gone, so…2 votes -
pass saisonnier
bonjour, je suis déçu car j'ai acheter la pass saisonnier 5400 gemmes en pensant qu'il serait plus long de 20% mais en réalité j'ai dépensé 2000 gemmes pour avancer de 20%, or cela ne m'intéresse pas! L'explication n'était pas assez claire, je suis déçu et j'ai perdu 2000 gemmes !
1 vote -
Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.
Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.
2 votes -
booster
Comprei um booster em promoção, mas ele não aumentou a progressão dos Pacotes Dourados
1 vote -
Packs
I used my gems to purchase 10 packs. When I opened the screen, I opened the gold pack that I earned. Afterwards, I was only able to open 2 of my 10 purchased packs before the rest disappeared from my screen completely
2 votes -
Elesh Norn Card Style Not Equipping on Deck
Purchased Junji Ito Style and it does not appear in chosen deck during deckbuilding or gameplay after selecting. This is occurring on a mobile device
2 votes -
Did anyone miss opportunity to buy last set's Mastery Pass due to strange countdown timer?
last I remembered I still had over 30 hours left. I thought I had one more full day to play before buying the Pass.
1 vote -
Pack bug
I just bought 2 of the new packs, I opened both of them at the same time and it only showed me receiving 2 cards...
I can see more new cards when I look at deck editor though.
1 vote -
Daily deal disappears if another is accidentally clicked in the background
- Navigate to Store
- Go to Daily Deals
- Select a deal and when it pops up in the foreground click another item in the background
- both items appear in foreground
- close foreground items and the first item you clicked is not in the list anymore
I would expect to be able to select the original item again
Arena on PC version 2023.23.10.4440.985016
1 vote -
BUg
I bought a mythic pack from the store and received a Rare Wildcard as my rare, this also was the 10th pack that contributed to the gold pack so as to give more context.
1 vote -
error opening boosters
I claimed the 3 welcome boosters to the "Phyrexia all will be one" collection but when I opened the first one the others disappeared; there are no boosters to open and the cards are not in the set. Up to the moment of this communication I have received 9 boosters, 6 by pre-launch code (without problems) and the 3 welcome ones.
1 vote -
matt jukes
Matt Jukes Foil Lands Still not in my collection after purchasing
1 vote -
Google play credit
Every time I try to make a purchase with Google play credit, my transaction is declined. No explanation why or way to work around. I bought a gift card for Google play to do the pre-order for ONE and now have a useless $50 because your service is declining the payment option. Do you not want to take my money?
1 vote
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