MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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325 results found

  1. Purchased card style not applied or available

    I purchased the 5 legendary dragon card styles yesterday (01/02/22) and in my deck editor there is no “apply styles” button, nor are the cards changed. I have checked for updates and reloaded my game numerous times. Please remedy.

    4 votes

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  2. Make the Welcome Bundle a monthly option

    Could you make the Welcome Bundle (or something similar) a monthly option instead of a once-in-a-lifetime-oppotunity?
    The current Gem prices are ridiculous, but the Welcome Bundle was very fairly priced and I would gladly buy it once in a while. And I guess, I'm not the only one.

    3 votes

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  3. Unable to login "attach fails to drop other attach" and "timeout

    Unable to login today due to these errors but the servers all appear to be up on the check status page. Also now a spinning white rectangle saying "waiting for server"

    3 votes

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  4. store buttons not working

    The Packs section of the store is partially functional. Some of the purchase buttons don't work (e.g. Innistrad: Crimson Vow purchase for coins doesn't work, the Cancel buttons for others don't work)

    2 votes

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  5. アルケミーで3000ジェムを払いパック20を購入したのですが反映されません

    一回のみ購入できるアルケミーのパック20を3000ジェムで購入したのですが反映されません 返却をお願いします

    1 vote

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  6. Internal Store Error when purchasing packs

    When I purchase a pack, I get a message that says “Internal Error” and when I return to the pack screen, whatever I tried to purchase has been duplicated on the menu.

    13 votes

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  7. Mythic rares do not add to account after opening

    I opened several packs of innistrad, stir haven and crimson vow and it showed that I opened a mythic rare, but it’s not in my account. I repeated this process another time to be sure that it was an issue; cracked more packs, got a mythic rare and it did not update. Usually they show up instantly; is this a common issue lately? I took a break from playing and am trying to get back into it but if this is a bug you’re working on, I won’t be playing till it gets fixed (don’t want to waste my money…

    2 votes

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  8. The card that i buy aren't in my deck

    I bought 3 cards, the last two aren't in my deck I have been looking for more than once but there aren't!!!
    It's probably happened another time but I can't confirm that

    Could you do something please?

    1 vote

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  9. Gifting Gems and Coins

    Hello,
    My son loves to play Arena (I play, too), and I thought a great gift would be to buy him gems and coins, or gift him the ones I've amassed through playing my daily quests. However, there isn't any way to do this that I could find. I had to log onto his account and just buy them there, which wouldn't be an option if his laptop didn't happen to be handy. It would seem like a no brainer to have a way to gift these items through the site to "friends" on the app. If that's possible, it's…

    2 votes

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  10. Not recieving packs 3 now

    Why not save them and not let you open it until it has a proper connection to not loose them

    1 vote

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  11. Blunde planeswalker

    Hola, he comprado un blunde de planeswalker en la tiene por 4000 de oro, uno no aparece en mi colección, y el otro, del que ya tenía una copia, solo me aparece la nueva con el nuevo estilo y ha desaparecido la copia anterior. Ayuda!!

    2 votes

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  12. Store not working

    I didn’t get my challenge complete coins and it won’t let me buy packs in the store.

    2 votes

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  13. Bug

    Did not receive pack of cards and mastery orb with level 54 of mastery pass

    2 votes

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  14. Deals purchase

    I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.

    4 votes

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  15. mastery pass reward missing

    Hello guys,

    I have bought mastery pass at level 43 and i didn't receive the 4 mythic slots wildcards. Thank you to make it works as expected.

    Regards

    2 votes

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  16. 17.12.2021- Purchased Daily Deal Cards Not Showing Up

    Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue

    13 votes

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  17. Not receiving quest rewards

    I’m not receiving gold for completing quests.

    3 votes

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  18. Gold

    Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android

    4 votes

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  19. Mastery pass rewards missing

    My level 25 and level 35 mastery pass mythic rare card never got redeemed.

    4 votes

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  20. パックを開封した際、レアが全て揃っていないのにレアがジェムに変換された。

    カルドハイムのパックを開封した再、レアが全て揃っていないのに20ジェムに変換された。

    6 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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