MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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325 results found

  1. PURCHASE PLANESWALKER PACKAGE

    On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
    I have already opened the ticket n ° 2259053 but I have not received any reply.

    9 votes

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  2. Strixhaven Daily Deal

    Purchased a Strixhaven pack on Daily Deals, but no pack appeared on the Pack tab. On Daily Deals the offer says it has been purchased. Purchased with coins. On Android.

    4 votes

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  3. Missing Mastery rewards

    I’m missing umpteen Mastery Pass rewards for the latest set. When will this be fixed please?

    2 votes

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  4. Cards not received !!!

    There is a bunch of cards I didnt received !!!
    I use Window
    first from the mastery tree :
    bride's gown
    gryff rider
    belligerent guest
    honeymoon hearse
    ballista watcher
    alchemist's gambit

    then I bought the bundle Olivia Voldaren for 7500 gold and didnt receive the cards !!!
    Olivia crimson bride (!!! I already had one !!!)
    Voldaren bloodcatser
    Anje maid of dishonnor
    olivia's attendants
    Voldaren epicure
    blood petal celebrant

    And i also bought some decks and cards from the daily deals but cant know for sure if I got the cards !!!!

    So in order the keep anjoying MTG Crimson…

    4 votes

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  5. purchase not given.

    I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!

    7 votes

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  6. gem

    I bought 1600 Gem from iPhone13 Pro.
    Payment status is successful.
    But can’t received gem. Pls help me.

    2 votes

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  7. Buying Booster packs

    Hello!!

    I would like the option to buy as many I can boosters.

    When you buy with coins you must do it one by one. It will be such easier if you let us choose how many do we want to buy.

    Thx!!

    2 votes

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  8. Incorrect purchase, issues with card after its purchase

    can't see the creature that i've purchased in my card list. I can't use it. What is going on?

    2 votes

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  9. Can’t buy packs with gold

    I cannot buy packs using my gold coins. I click through the prompts and nothing happens.

    4 votes

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  10. 7 votes

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  11. Achat carte

    Bonjour, j ai acheté une carte 5000 pièces d or et je n'ai pas obtenu la carte en échange... En revanche je n ai plus mes pièces... Comment faire ?

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Mastery Pass uncomplete rewards, not reedeming

    I bougth the Mastery Pass at level 62, then I leveld up to 63 and nothing... a missing prize.... also, prize reedemptions could be clearer,,

    2 votes

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  13. Didn't recieve Mythic Wildcard when purchasing Mastery pass

    I purchased the mastery pass with 3400 gems, and i should have received, among other prizes, 4 mythic wildcards.
    I received all of the other prices, but not the mythic wildcards.

    5 votes

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  14. I don't seem to be getting my mythic cards from the mastery pass.

    Mastery pass rewards: Mythic rare cards are not being rewarded
    PC: udpated to the latest version

    2 votes

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  15. Did not receive Mythic and Uncommon card rewards after purchasing mastery pass.

    Purchased Mastery Pass, did not receive any of the uncommon and mythic card rewards

    3 votes

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  16. Pumpkin Cerberus is invisible

    I purchased The pumpkin Cerberus Pat today. When I tap on the pet space on the battlefield I can hear the sound effects, but I cannot see the pet. I spent 15K in gold and this is really frustrating.

    Playing on iPad, version 2021.9.40.325.892497

    2 votes

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  17. Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001

    I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...

    I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.

    EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.

    5 votes

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  18. Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.

    Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.

    2 votes

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  19. Did not get draft pass when purchased from the daily deal

    I purchased the draft token from the daily deal today for 9,000 coins. But I still only have 2 tokens on my account (I had 3 from buying the mastery pass and used 1 of those tokens).

    2 votes

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  20. purchased cards from daily deals are shown as"not collected" when attempting to add them to decks

    purchased cards from daily deals are shown as "not collected" when attempting to add them to decks

    5 votes

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