MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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325 results found

  1. Mastery pass rewards not working above level 80

    Mastery pass levels above 80 are not yielding the Uncommon card rewards. Please fix / refund

    7 votes

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  2. mastery pass not rewarding cards

    After entering the new redeemable code, my weekly xp rewards reset after winning a single game, I was at level 82 in the mastery pass. I only received 1 card reward with the 3000 xp boost. After leveling beyond that I´m not receiving any card reward from the mastery pass.

    6 votes

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  3. Past Historic Anthologies - Bring Them Back

    Can you please periodically re-release past Historic Anthologies for purchase with gold? Unfortunately, not everyone was able to pick them up in the short windows they were available. This would undoubtedly make it easier for people to invest more time into the Arena, knowing they can save up to make that 25K gold purchase. It also feels better to not have to waste wild cards.

    3 votes

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  4. 4 votes

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  5. Mastery pass missing rewards

    I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
    I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.

    5 votes

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  6. Missing mastery pass rewards

    As many other players I bought the mysteries pass and didn't receive all of the rewards, for sure the draft Token and I am pretty sure about not receiving the mythic cards.
    I hope wotc will be able to refund?!

    3 votes

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  7. Didn’t receive mythic rare from mastery pass

    Never received the mythic rare for level 52 in mastery pass

    3 votes

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  8. 7 votes

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  9. A Bug where cards bought in 'daily deal' disappear

    If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. I've experienced the same phenomenon many times in the past.
    Windows PC platform

    4 votes

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  10. 106 votes

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  11. lost gold

    I lost 3k gold for buying packs after the maintenance.

    2 votes

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  12. Mastery pass did not delivery mythic wildcards

    I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards

    7 votes

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  13. 購入したはずのカードが反映されません!

    前もあったんですが購入したはずのカードが反映されません!日替わりセールのカードです!3枚

    3 votes

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  14. BUG: Gold reward for daily quests

    I recently achieved two daily goals at the same time. When the prizes were rewarded, it showed two iterations of 1,000 gold. (not due to my mastery pass, I just completed level 77) My balance, however, only showed a 1,000 gold increase. I don’t know if the reward was mistakenly duplicated on screen, or if I did not receive the 1,000 additional gold. It doesn’t cause me too much grief, just something I noticed to be buggy.

    4 votes

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  15. Matchmaking

    Spending money on this game(buying cards) has completely broken my matchmaking. I was enjoying this game until I decided to spend money on it. Since then I am winning less than 10% of my games and I’m going up against people that have special skins for every single card. Had I known that spending money on this game was going to produce this result I obviously wouldn’t have done it. This game is a complete scam that is designed to get little kids to basically gamble their parents money away. How is MTG Arenas scam scheme any different than the…

    3 votes

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  16. historic anthology always purchasable

    Most of the time i can't build a fun deck because i don't have some of the historic anthology.
    Why don't you make it always purchasable on the store?

    I know i can buy gems to buy pack and earn wildcards, but it's too much expensive in $$$. (example, i don't have the first 3 anthology, that means 108 rare and 24 MR) That's about 756 packs to buy the complete set (if my math is correct :D). (if you don't find any WC in the packs but that's impossible.)

    That means about 700$ in gems.

    Can you please add…

    14 votes

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  17. Card i got from pack isnt in my library

    I opened two packs and went to include the new cards I got from my packs and it does not show up in my library. It's like I never got the cards. this is on android

    3 votes

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  18. redeaming Code from Planewalker Deck Error

    i cannot redeam the code of an freshly opened planeswalker deck. deck speech is italian and it is an old jace deck from war of the spark. any suggestion what to do? i bought some planewalker displays from ravnica and wots and i hoped to use the codes in the arena?!

    2 votes

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  19. Redeem Codes for IOS

    Make codes redeemable for IPad!

    2 votes

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  20. Prerelease code not working?

    I bought a Kaldheim prerelease like 2 weeks ago at my lgs and arena is saying the code is invalid, and I have no idea why. I know I put the code in right, and I don’t think I have used another prerelease. I also made sure I didn’t show anyone the code, any aid that can be provided would be greatly appreciated, thanks in advance, and keep up the good work! This happened on Windows 10 by the way.

    P.S. Any possibility of allowing codes to be put in on mobile in the future?

    3 votes

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