MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.
Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.
1 vote -
Disconnected opening a pack
I bought a pack of cards in the store, when I tapped on it to open it I got the orange circle arrow ‘connecting to server’. I restarted, went back into the game - the pack and the gold was gone, but I received no new cards.
1 vote -
Midnight Hunt Mastery pass Not giving rewards (9/19/2021)
The Midnight Hunt Mastery Pass has not given me two levels of rewards now. Please fix it because I will not keep playing arena if a bug is going to cheat me out of those rewards.
7 votes -
Store packs draw
I bought 12 packs with 12,000 coin. I pulled the same gold card 4 times out of the 12 packs. Impossible odds.
1 vote -
Store packs draw
I bought 12 packs with 12,000 coin. I pulled the same gold card 4 times out of the 12 packs. Impossible odds.
1 vote -
Store packs draw
I bought 12 packs with 12,000 coin. I pulled the same gold card 4 times out of the 12 packs. Impossible odds.
1 vote -
Store packs draw
I bought 12 packs with 12,000 coin. I pulled the same gold card 4 times out of the 12 packs. Impossible odds.
1 vote -
The Unfathomable Crushing Brutality of Basic Lands
I just bought the The Unfathomable Crushing Brutality of Basic Lands on Arena Daily Deals today, but they didn't appear in my collection after that. Is it a bug?
Thanks for the reply.1 vote -
The Unfathomable Crushing Brutality of Basic Lands
I just bought the The Unfathomable Crushing Brutality of Basic Lands on Arena Daily Deals today, but they didn't appear in my collection after that. Is it a bug?
Thanks for the reply.1 vote -
The Unfathomable Crushing Brutality of Basic Lands
I just bought the The Unfathomable Crushing Brutality of Basic Lands on Arena Daily Deals today, but they didn't appear in my collection after that. Is it a bug?
Thanks for the reply.1 vote -
The Unfathomable Crushing Brutality of Basic Lands paid do not appear in collection
I just bought the The Unfathomable Crushing Brutality of Basic Lands on Arena Daily Deals today, but they didn't appear in my collection after that. Is it a bug?
Thanks for the reply.1 vote -
Draft token from mastery pass
I bought MID Mastery Pass yesterday, I had 1 Draft Token from AFR mastery pass and it's still 1.
Draft token from MID mastery pass is missing.
I'm uploading my log file.
Best regards1 vote -
Purchases not being applied
I purchased the Innastards midnight Hunt stickers and they show up in my profile, but I can’t use them. They worked for a day and now they won’t work. Also, purchased both Innastrd card style bundles and only one of them show up. The bundle that contains the Tovalar’s Huntmaster won’t show up.
When I try to apply the card style it won’t let me. When I try to view it, I get the message “This style can not be purchased at this time”
My suggestion is for the MTG Arena team to look into it and see if it…
1 vote -
bug opening booster innistrad
this morning i have payed with my gold 10 booster innistrad, after opening my third booster , my other seven booster dissipate 😰
1 vote -
No se ven los sobres
los sobres o packs no aparecen fisicamnte estan pero no se ven . alguna forma de arregarlo
1 vote -
No se ven los sobres
los sobres o packs no aparecen fisicamnte estan pero no se ven . alguna forma de arregarlo
1 vote -
Did not get draft pass when purchased from the daily deal
I purchased the draft token from the daily deal today for 9,000 coins. But I still only have 2 tokens on my account (I had 3 from buying the mastery pass and used 1 of those tokens).
1 vote -
Store causes mobile client to crash
Every time I enter the store so I may buy MID packs it crashes instead of opening the store.
2 votes -
Mastery Pass
What a ripp off last mastery was to lvlv 80. i enden on 105. And i did not received ICR after lvl 90. This time its only 60 its not worth spending any money on this game. I am glad i was stupid only in the beginning
2 votes -
Not receiving anything for mastery pass
Redeeming the code PlayMID just gave me 1 pack, and after purchasing the mastery pass for Inistrad and advancing to level 1 I didn´t get any reward.
Where is the contact support email for Arena? I can´t contact them1 vote
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