MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. redeem code failure

    Hello, I wanted to redeem my FNM code for this week and I had an error message. It is the same for the code TryKaladesh

    No code are functionning.
    Regards,
    Frédéric

    2 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Probleme de payement

    J'aimerais faire un draft mais je ne peux pas car pour acheter des gemmes dans le magasin il faut rentrer ces codes carte. Malheureusement certains chiffre tel que le 5 sont intapable ...

    Merci d'avance

    Bien à vous,

    Alex

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. purchased immolating Gyre and Carnifex demon cosmetic skins on dail deals and they dont show up after filtering and searching

    purchased immolating Gyre and Carnifex demon since the cosmetic was on sale but it doesnt show up when i search card styles(yes i went into filter and clicked cards i do and dont own and also searched by name and CMC)

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Server Error

    I am unable to buy gems from the store. When I click the link to purchase gems I receive an error message "We’ve gotten Totally Lost trying to follow that link.
    Please close this window to return to where you were." I am on a PC.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Didn't receive all the Mythic Rare and Uncommon cards from Mastery Pass Purchase...

    I bought this season's Mastery Pass at Level 40. I didn't receive the Mythic Rare and Uncommon cards for previous levels (3 Mythic Rares and 15 Uncommon cards). Also, I just got to Level 52 and I didn't get the Hedron Angry Emote (it doesn't show up in the emotes).

    Attaching the latest Capture Log if that's helpful.

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Didn't receive all the Mythic Rare and Uncommon cards from Mastery Pass Purchase...

    I bought this season's Mastery Pass at Level 40. I didn't receive the Mythic Rare and Uncommon cards for previous levels (3 Mythic Rares and 15 Uncommon cards). Also, I just got to Level 52 and I didn't get the Hedron Angry Emote (it doesn't show up in the emotes).

    Attaching the latest Capture Log if that's helpful.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Didn't receive all the Mythic Rare and Uncommon cards from Mastery Pass Purchase...

    I bought this season's Mastery Pass at Level 40. I didn't receive the Mythic Rare and Uncommon cards for previous levels (3 Mythic Rares and 15 Uncommon cards). Also, I just got to Level 52 and I didn't get the Hedron Angry Emote (it doesn't show up in the emotes).

    Attaching the latest Capture Log if that's helpful.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. game crashes with pack tab

    Clicking the 'packs' tab crashes the game. the png is what shows up when I click.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Return Unstable lands to store!

    Return Unstable lands to store! Fresh players desire them :)

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Store didn´t work

    Store didn´t work, everytime i try to buy gems or something the screen stay´s blank

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Can't Purchase Items in Store

    Whenever I try to purchase anything with actual money, or change my payment method, Arena just gives the "Waiting for the Server" message & then displays an error box with "We’ve gotten Totally Lost trying to follow that link. Please close this window to return to where you were." Are there any solutions to this?

    5 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Gem cards from packs not activating

    I've pulled a number of the gem cards recently in packs I opened, and they aren't getting redeemed to my account. My most recent open was a 10x of Zendikar booster packs, 8 of which contained gem cards, and my account gem total didn't change at all.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1. Go to store, select Daily Deals, nothing happens.

    Every time I click on Daily Deals in the store it pops up for half a second and then jumps back to the stores main page. I am on a PC. I've been having this problem for over a month now. I have restarted, deleted and redownloaded the game, sign out and sign back in, nothing works.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. fail to reward mastery level

    Game client failed to reward level 29 mastery, As a new player, a mythic wildcard is very important and very noticeable, specially if you have 0 on inventory. I already tried to reinicialize client and to level up one more level to check if it triggers reward system, nothing happen.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. no access to some earned pet

    I can't get access to some pets earned through the mastery track. The Murassa and Guul ones were available and I was using one of them but now they are not

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. jace puppet pet audio bug

    BUG:
    Jace puppet audio persisted after exiting store tab.
    Windows PC
    Expected result: audio does not persist off of store tab
    Repro:
    1. go to store pets tab
    2. hover over jace puppet pet
    3. go to any other tab (i think)

    result: Jace audio persists on other tabs.
    Resolved by returning to pets tab and hovering over, then back off, the Jace pet.

    Log attached

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. daily deals

    Daily Deals has 2 bugged skin card offers, it sells the card that is the basic border. You can see this in the screenshot attached - "bugged cards.PNG"

    I tried purchasing the Brushfire Elemental out of curiosity that it was a totally new skin however when you try and change skins, it gives 2 of the same: refer to "brushfire skin change.PNG"

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Codes for FNM at Home stopped working

    As of October 09, 2020, my codes for FNM at Home events have produced "Redeem Code Failure". I had been using them for months from the same source without issue, the last successful one being C3AEB-3A3E2-9981B-58268-13E9E from October 02, 2020.

    The codes in question:
    C3DCF-B9939-6B47D-7CED2-161CE
    C3FF2-3D45D-F53FB-D8757-6A39D

    Thank you in advance for looking into this.

    1 vote

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bug in Store

    After buying the styles for Brushfire Elemental and Kor Blademaster in the Store today, I realized that they are not in fact foils, but default card styles. When I open these cards in my Collection, and inspect their styles, there is no foil style, and the default style is there twice.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Gem Prices in BRAZILIAN REAL

    It's very expensive for us to purchase gems.
    Some deal to bring better prices in our currency would be awesome.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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