MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Noah Bradley

    Hello! Remember who reached the maximum level the ikoria pass wins a sleeve with an art from Noah Bradley's creation song? So, due to the harassment policy on this artist, I would like you to replace the sleeve and compensate me. Thanks for the comprehension.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Purchased bundle cards never showed up

    I bought a bundle from the store it was 100% the cards and not the styles. spent about $40 cad and i got nothing

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Wildcards given in packs do not appear

    Opened a pack with a uncommon wildcard in it. had none in inventory and was waiting for one to fill slots in a deck. Attempted to create the card and no wildcard was available. Will not purchase any packs until this is repaired. I actually think I am missing at least 2 uncommon and 1 rare since I just thought I made a mistake.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Jogo fechando e perdi de perder 2000 gemas no selado m21

    Bom dia!!

    ontem dia 01/07/2020 coloquei gemas para jogar um selado premium. mas tomei um prejuízo imenso por conta do jogo fechar na hora da partida. e possível eu ser reembolsado com essas gemas perdidas?

    Aguardo retorno

    email: sandrinho27.06@gmail.com

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. craft

    Crafted 2 cards Primal might and one of the new garruk cards. hit the craft button to craft both cards. noticed I lost my rare craft wild cards but my deck wouldn't finish. then I noticed my cards never crafted..

    12 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. card style pack lost

    I bought the teferi card style pack and did not receive

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. mtga.exe has stopped working

    The game crashes whenever I go to try and buy gems in the store. This happened after core 2021 released and haven’t been able to play a limited game since. Is there a fix to this? I have tried uninstalling and reinstalling the game but nothing has worked.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. can't buy gems

    My payment to buy gem can't finished, I have a message saying that it has been cancelled (but I did everything right).
    First, I really hope that I haven't been charged, and second, could you explain why my payment have been cancelled ?

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. arena code m21

    My pre release code isn't working

    I tried a few variations of the strings, like L and I etc, but no dice

    Please help

    Edit: I removed the code, I didn't realize this was a public forum

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Missing rare and mythic rare wild cards after opening packs

    I was opening M21 packs (the 50 pack bundle) and I was monitoring how many mythic rare and rare wild cards I was getting.

    Doing that monitoring I saw on the wild card section that several rares and mythic rares wild cards that I opened weren't updating the values on the wild card section.

    7 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. M21 Mastery Magmutt Pet (lvl20) Reward Not Showing Up

    M21 Mastery lvl 20 reward (Magmutt Pet) is not showing in my account. It seems like this is a recurring problem every expansion. Any idea when you guys will figure it out?

    16 votes

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    15 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can't Purchase Gems

    For the past few days, every time I go into the store and try to purchase gems, the game freezes up as soon as I click on the gems which I want to purchase. I have tried closing rhe game entirely and re-opejing it as well as restarting my PC multiple times and the most recent update did not fix this either. It makes it really tough to try and play the new Core Set 2021 when I can't buy the gems to do the events...

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unable to access the store since the last two updates.

    Unable to access the store. Client version 2279.796630

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Craft all ate my wildcards

    I was using the craft all button to craft a brawl deck. I had 7 rares, I pressed the button to craft all and nothing happened so I pressed it twice more without anything happening I checked my rare wild cards and now I only have 1 when the crafting should have only taken 2.
    Can you guys rollback my account please?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. unable to purchase

    the puchase is failing on payment
    it always says that the purchase is canceled after the payment

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Процессор не поддерживается

    После выхода нового обновления М21 перестала обновляться игра. Вылезла ошибка о проблемах с поддержкой процессора. Игру удалил и решил установить по новой. Снова вылезла ошибка "Этот установочный пакет не поддерживается этим типом процессора. Обратитесь к поставщику продукта".
    Что делать?

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Wrong Avatar Delivered

    I attempted to buy the Vraska avatar on the MTG store and received Vannifar. While Vannifar's a neat character, she's not who I attempted to purchase. I would like to swap her for Vraska or receive a full refund (including return of the wrong avatar).

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. New update 2269.794975 crashes continuously

    It crashes constantly when:
    Accessing the store.
    Trying to open a new pack.
    Trying to access the mastery path.
    and
    It crashes frequently when trying to start a game.

    The games stability has been getting WORSE with each new update. Originally I would see an occasional crash, now it is constant. I am about to give up trying to play this game. Your development staff needs to wake up and get with it.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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