MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. booster

    Hi, i bought the 15 booster pack with gems, and also 7 more boosters for 7000 gold. guess what? my 7k gold is gone but i didnt get the 7 aditional boosters only the 15 that came in the pack that i bought first (with gems).

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Waiting of Server

    Arena Finally Started all areas were working fine and the arena froze in the Waiting for Server Screen

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Waiting of Server

    Arena Finally Started all areas were working fine and the arena froze in the Waiting for Server Screen

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. mythic rare wild cards not adding from boosters

    Huh? Mythic rare wild cards that I'm getting from Zendikar boosters are not adding to my Mythic Rare wildcard count. That's technically theft? So far I've counted 2 mythic rare wildcards not adding. But there was probably a lot more. Will I ever get creditted or just stuck with the theft?

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. not receiving wild card counters

    I bought the 50 packs of Zendikar and everytime i open a booster i get a message saying "unable to open booster, try again later" and it takes me back to the starting menu. If i look in my card library I am receiving the cards from the booster, but i am NOT getting my wild card counters (the wild card you get for opening 6 booster packs. PLEASE FIX

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Pack did not give cards

    i had bought a pack of zendikar rising,went to open it and it said error on server side. i went to reopen it as the page reset itself and it redeemed the pack but did not give me any cards. the only cards i have are from renewal egg

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. "opened" a new pack earned through mastery, clicked on it to open, hit a "waiting for server" screen, cards never appeared in my collection

    "opened" a new pack earned through mastery, clicked on it to open, hit a "waiting for server" screen, then the cards never appeared in my collection... the game things I opened a pack I never got...

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Nahiri sleeve missing

    I prepurchased the Zendikar bundle before Sept 17 and received the Jace and Nahiri sleeves. After the patch and after modifying my decks, I noticed I don't have my Nahiri sleeve anymore.

    Please help!

    I do see two "default" sleeves - One next to the Jace sleeve. Is this supposed to be the Nahiri one and is it glitched?

    22 votes

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    13 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Could not open packs error eating over 10 packs of Zendikar

    Could not open packs error eating 20 packs of Zendikar, is this how i create a ticket? pretty bummed i missed out on so many packs because of an error. I got the error trying to open 10 at a time

    4 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Lost my packs

    Lost my packs when i trying to open them. I need a solution

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Open Packs Error in Zendikar Rising

    I lost my Zendikar Rising packs when trying to open them, and when I tried to go back to the "packs" tab they were gone. Please give me a solution.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Lost booster pack.

    I bought a Zendikar booster pack. I tried to open it and the game said "Unable to open booster pack", then it went to contacting server, and when the main screen loaded up maybe half a minute later, the pack is gone.

    14 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Open Packs Error in Zendikar Rising

    When I open the packs of zendikar rising I get an error and I lost them!
    please I want a refund! give me a solution

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Lost two Zendikar packs because of connection issues.

    After buying four packs and getting to open two (with intermittent connection issues), it kicked me back to the home screen. Going back to "Packs" my remaining two were gone. Hoping there is a way to get them back because it still took my coins.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. opening packs

    Just tried to open 10 packs at a time for the new set (Zendikar Rising) and got an error message that packs couldnt be opened at this time, which then took me to the home screen. When I went back to check on my packs, I was short 10, but without the associated wild cards added to my library.

    Just spent 10,000 gold for nothing...

    12 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Lost cards upon opening packs due to network error

    I lost at least 2 packs - perhaps 3 - due to network errors while opening Zendikar packs. Please investigate, thank you

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. lost sachets

    all'apertura di due bustine singole, mi è apparsa la scritta apertura bustina fallita riprovare piu tardi.
    le bustine sono sparite
    130/5000
    when opening two single sachets, the message opening sachet failed appeared, try again later.
    the bags are gone

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Did not receive renewal rewards packs

    When I logged on today it said I had received 20 packs for my renewal rewards. The packs are not showing up on my "packs" screen. I haven't opened any packs so what I have is from my preorder, but again I haven't received the packs from the renewal rewards.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Return to Ravnica bundle land

    Hello,

    I pourchas the land pack of Return to Ravnica and I didn't get the forest.

    This bug is not reproduced on the one of Rise of the Eldrazi bundle land.

    6 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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