MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Game kept crashing I lost packs to open

    Lost packs. Game kept crashing while opening some of them. Site said unable to open packs and to return later, I did so and the unopened packs were lost, no cards or wild cards awarded.

    2 votes

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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. ゼンディカーのプレオーダーが9月17日時点でストアに表示されていなかった。

    9月17日15時半ごろ、ストアでゼンディカーのプレオーダーを購入しようとしたが表示されなかった。
    ストアのすべてのタブを確認したが、どこにも表示されず。
    ホーム画面のスライドにも表示がなかったので、期限が切れたのだと思っていたが、他の方は購入できていた模様。
    一度ゲームを終了し、再起動したが非表示のまま。
    17日中はそれ以降ゲームを立ち上げられなかったため、その後の確認はできていないが、同じような現象が他にも起きていないか調べていただきたい。

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Booster disappears

    Hi, it propably wasn't my smartest idea, but I opened some boosters during the release of Zendikar. With two boosters they opened, but in the process there was an error with the server. So they disappeared on the "Packs" page, but were never opened, so no wildcard progress and no new cards in my collection. I won't be opening more boosters until the server issues are resolved, but I'd like to have those boosters back since I paid with gems for them. (Both were Zendikar Rising boosters)

    Thanks!

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Pack not Redeemed on my account but gold taken

    I bought a zendikar pack but the game crashed and I didn't receive it but the gold was taken from my account

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. disappearance of deal

    What the ****?! So the new set was released today, and I didn't have enough gems to unlock the mastery tree. I clicked on the mastery unlock pack and it offered another deal (20% off, unlock mastery, pet, sleeves, avatar, gems and 10 levels) for a few more gems. Fine, I decided to go for that one. I bought enough gems to pay for it and new the deal is gone! I spent extra $ specifically to do so, retracting the offer faster than I can run a payment is total BS.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. booster

    Hi, i bought the 15 booster pack with gems, and also 7 more boosters for 7000 gold. guess what? my 7k gold is gone but i didnt get the 7 aditional boosters only the 15 that came in the pack that i bought first (with gems).

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Waiting of Server

    Arena Finally Started all areas were working fine and the arena froze in the Waiting for Server Screen

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Waiting of Server

    Arena Finally Started all areas were working fine and the arena froze in the Waiting for Server Screen

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. mythic rare wild cards not adding from boosters

    Huh? Mythic rare wild cards that I'm getting from Zendikar boosters are not adding to my Mythic Rare wildcard count. That's technically theft? So far I've counted 2 mythic rare wildcards not adding. But there was probably a lot more. Will I ever get creditted or just stuck with the theft?

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. not receiving wild card counters

    I bought the 50 packs of Zendikar and everytime i open a booster i get a message saying "unable to open booster, try again later" and it takes me back to the starting menu. If i look in my card library I am receiving the cards from the booster, but i am NOT getting my wild card counters (the wild card you get for opening 6 booster packs. PLEASE FIX

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Pack did not give cards

    i had bought a pack of zendikar rising,went to open it and it said error on server side. i went to reopen it as the page reset itself and it redeemed the pack but did not give me any cards. the only cards i have are from renewal egg

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. "opened" a new pack earned through mastery, clicked on it to open, hit a "waiting for server" screen, cards never appeared in my collection

    "opened" a new pack earned through mastery, clicked on it to open, hit a "waiting for server" screen, then the cards never appeared in my collection... the game things I opened a pack I never got...

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Nahiri sleeve missing

    I prepurchased the Zendikar bundle before Sept 17 and received the Jace and Nahiri sleeves. After the patch and after modifying my decks, I noticed I don't have my Nahiri sleeve anymore.

    Please help!

    I do see two "default" sleeves - One next to the Jace sleeve. Is this supposed to be the Nahiri one and is it glitched?

    22 votes

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    13 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Could not open packs error eating over 10 packs of Zendikar

    Could not open packs error eating 20 packs of Zendikar, is this how i create a ticket? pretty bummed i missed out on so many packs because of an error. I got the error trying to open 10 at a time

    4 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Lost my packs

    Lost my packs when i trying to open them. I need a solution

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Open Packs Error in Zendikar Rising

    I lost my Zendikar Rising packs when trying to open them, and when I tried to go back to the "packs" tab they were gone. Please give me a solution.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Lost booster pack.

    I bought a Zendikar booster pack. I tried to open it and the game said "Unable to open booster pack", then it went to contacting server, and when the main screen loaded up maybe half a minute later, the pack is gone.

    14 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Open Packs Error in Zendikar Rising

    When I open the packs of zendikar rising I get an error and I lost them!
    please I want a refund! give me a solution

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Lost two Zendikar packs because of connection issues.

    After buying four packs and getting to open two (with intermittent connection issues), it kicked me back to the home screen. Going back to "Packs" my remaining two were gone. Hoping there is a way to get them back because it still took my coins.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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