MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 1 vote

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  2. 1 vote

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  3. 1 vote

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  4. 1 vote

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  5. 1 vote

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  6. mastery lv 20 pet

    missing magmutt lv 20 mastery pet

    4 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Magic arena closed

    I paid 50 dollars and 20 dollars for the season pass for me and my girlfriend.
    SINCE THW NEW SEASONS RELEASES We can't make progress in the season pass because every match the game crushes.
    I won't my cash back.
    Greetings from Germany

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. *ONLY* pulling "Temple of" lands and Fabled Passages from the past 20+ packs.

    In the last few days I have bought 20+ M21 packs and have received as rares ONLY Temple lands and Fabled Passages. This cannot be a coincidence. Please help. I cannot buy more packs if I think this is going to keep happening. I have 3 packs purchased that I am not going to open, you can go open them (as me) and look.

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. M21 prerelease kit codes error

    M21 prerelease kit code does not work.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Noah Bradley

    Hello! Remember who reached the maximum level the ikoria pass wins a sleeve with an art from Noah Bradley's creation song? So, due to the harassment policy on this artist, I would like you to replace the sleeve and compensate me. Thanks for the comprehension.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Purchased bundle cards never showed up

    I bought a bundle from the store it was 100% the cards and not the styles. spent about $40 cad and i got nothing

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Wildcards given in packs do not appear

    Opened a pack with a uncommon wildcard in it. had none in inventory and was waiting for one to fill slots in a deck. Attempted to create the card and no wildcard was available. Will not purchase any packs until this is repaired. I actually think I am missing at least 2 uncommon and 1 rare since I just thought I made a mistake.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Jogo fechando e perdi de perder 2000 gemas no selado m21

    Bom dia!!

    ontem dia 01/07/2020 coloquei gemas para jogar um selado premium. mas tomei um prejuízo imenso por conta do jogo fechar na hora da partida. e possível eu ser reembolsado com essas gemas perdidas?

    Aguardo retorno

    email: sandrinho27.06@gmail.com

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. craft

    Crafted 2 cards Primal might and one of the new garruk cards. hit the craft button to craft both cards. noticed I lost my rare craft wild cards but my deck wouldn't finish. then I noticed my cards never crafted..

    12 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. card style pack lost

    I bought the teferi card style pack and did not receive

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. mtga.exe has stopped working

    The game crashes whenever I go to try and buy gems in the store. This happened after core 2021 released and haven’t been able to play a limited game since. Is there a fix to this? I have tried uninstalling and reinstalling the game but nothing has worked.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. can't buy gems

    My payment to buy gem can't finished, I have a message saying that it has been cancelled (but I did everything right).
    First, I really hope that I haven't been charged, and second, could you explain why my payment have been cancelled ?

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. arena code m21

    My pre release code isn't working

    I tried a few variations of the strings, like L and I etc, but no dice

    Please help

    Edit: I removed the code, I didn't realize this was a public forum

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Missing rare and mythic rare wild cards after opening packs

    I was opening M21 packs (the 50 pack bundle) and I was monitoring how many mythic rare and rare wild cards I was getting.

    Doing that monitoring I saw on the wild card section that several rares and mythic rares wild cards that I opened weren't updating the values on the wild card section.

    8 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. M21 Mastery Magmutt Pet (lvl20) Reward Not Showing Up

    M21 Mastery lvl 20 reward (Magmutt Pet) is not showing in my account. It seems like this is a recurring problem every expansion. Any idea when you guys will figure it out?

    16 votes

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    15 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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