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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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808 results found

  1. can't buy gems (Oct 2023)

    Trying to buy gems; store works until I click on a particular number of gems, then hangs with the loading swirl. No outage listed on the status site

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  2. No Mastery pass rewards, level 9

    No Mastery pass rewards, level 9
    no double mythic rare card gained.

    version: 2023.29.0.4661.1027930

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  3. Borderless Anime Styles: Rarity Shifts & Cosmetics in the Store

    Specifically, Smothering Tithe and As Foretold are rarity shifted reprints in WOT which cannot be used with the previous printings as the client considers rarity shifted cards as completely different entities and will not allow for users to equip cards from the original Arena printing with the new cardstyle, therefore requiring users to recraft cards from the corresponding printing.

    I imagine that the likelihood of having it so all cardstyles are usable across all rarities is unlikely, but I believe it would be the optimal solution.

    Failing that I would appreciate if this was at least better communicated in the…

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Can't buy gems

    So I'm trying to buy 3400 gems @ 20$
    When I click on the button to choose, I get the busy-spinner graphic
    It does not come back from it.

    So, no gems purchased, which means I'll likely miss out on purchasing another one of your store products...which ends very soon.

    Thanks, WoTC. Great maintenance of your payment system there!

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Can't pay on mac

    I can't get to the paying interface on Mac os. If I get to the point where I'm supposed to pay it just hangs and I can't spend my money on the store.

    3 votes

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    3 comments  ·  Store  ·  Admin →
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  6. Says I can't purchase the discounted 'The One Ring' Bundle (2,490 gems) when I have 3,405 gems available

    Store error when I try to purchase the discounted 'The One Ring' Bundle (2,490 gems) when I have 3,405 gems available. Is this because I'm Gandalf and shouldn't be touching the One Ring? Do I need a hobbit to purchase this on my behalf? Best regards, the Flame of Anor.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  7. Shadows of the Past Mythic Drop Rate lower than published drop rate

    Shadows of the Past Mythic cards should drop in 1/30 packs, per the official drop page. However, during a very large pack opening on the LotR Streamer event on 6/15/23, the Mythic drop rate was observed at a 1/60 rate, the odds of which are 1/15,000. I believe there is a bug in the actual drop rate.

    The video can be found here: https://www.youtube.com/watch?v=KfStqExV9Ic

    The video was in response to this social media thread: https://new.reddit.com/r/MagicArena/comments/14aaski/seeking_volunteer_with_access_to_the_streamer/?sort=new

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  8. Golden Pack don't contain 6 Rares or Mythic across standard sets

    I bought 10 packs of March of The Machine The Aftermatch to get 1 golden pack, interested in standard cards. I opened the golden pack and didn't recivieve 6 Rares or Mythic across standard sets acorrding to the description. I recieved 4 standard cards and 2 from Lord of The Rind, which is not a standard set. I need a refound of my 10000 golds I spend to purchased the first packs.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Store Won't Enter Payment Screen

    My store won't enter to the payment screen and endlessly loops on the loading wheel. Using macOS 13.4, Epic Games as the launcher.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  10. duplicate protection

    duplicate protection is not working; I have collected about half of MOM and I'm getting only Gems, no rates except from the special reprint add on list. Only gems as though I had collected the entire set, this is for the last 50 packs or so. I am possibly ready to quit the game over this.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  11. Missing gold/Amount of gold didn't update

    I've received Gold from mastery pass and gold from maintenance but the amount of gold didn't get updated in my account :/

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Lost Golden Pack

    I was two MOM packs away from the "free" golden pack. I purchased three packs, when to open them, noticed I did not receive the golden pack. Yet, when I went back to the store page it had reset the packs counters!
    2023.25.10.1904.1000649

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  13. March of the Machine

    Pre-orders that say they are available on April 18th not available at nearly 8pm... It's been like this since I tried logging in earlier.

    3 votes

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    3 comments  ·  Store  ·  Admin →
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  14. count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too

    count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too. mtg arena

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Store internal error

    I can’t purchase some of the daily deals, I get “store internal error”.
    Can you please fix it?
    Thanks,

    Davide

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  16. Gold pack reward

    Bought 10 packs then error when I restarted the game I got the 10 packs but not the gold pack reward but the indicator is there

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  17. Explorer Anthology 2 missing from store before sale ends on March 7

    The Explorer Anthology 2 bundle has been missing from the in-game store both on PC and Mobile (android) since March 1, even though everywhere the sale was advertised it was listed as lasting until March 7. This seems more like an oversight than a purposeful early end and might just be a bug.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  18. 3 votes

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    2 comments  ·  Store  ·  Admin →
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  19. 3 votes

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    2 comments  ·  Store  ·  Admin →
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  20. ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ

    ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ

    3 votes

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    0 comments  ·  Store  ·  Admin →
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