MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
822 results found
-
Store internal error
I can’t purchase some of the daily deals, I get “store internal error”.
Can you please fix it?
Thanks,Davide
3 votes -
Gold pack reward
Bought 10 packs then error when I restarted the game I got the 10 packs but not the gold pack reward but the indicator is there
3 votes -
Explorer Anthology 2 missing from store before sale ends on March 7
The Explorer Anthology 2 bundle has been missing from the in-game store both on PC and Mobile (android) since March 1, even though everywhere the sale was advertised it was listed as lasting until March 7. This seems more like an oversight than a purposeful early end and might just be a bug.
3 votes -
Google play balance has 20$ but I can't purchase gems
Trying not to loose 85 levels of mastery pass the balance is there yet the purchase is unsuccessful
3 votes -
Bought a card and it does not appear in my collection, not even after days
Bought a card in daily deals and does not appear in my collection, fix this!!!
3 votes -
ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ
ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ
3 votes -
3 votes
-
booster gave me Gems instead of a card. (I dont have all the collection yet)
I opened a Brothers War booster and the game gave me gems instead of a rare card (retro artifacts). And I dont have all the rares or mythics.
3 votes -
Crystal instead of rare or mythic card when opening BRO boosters
When I open BRO booster packs I get crystals instead of rare of mythic cards. Kinda annoying since I paid to buy 90 booster packs and got back just a few crystals and wildcards…
3 votes -
Bug opening packs from redeemed code
Redeemed a promo code from a Brother's War prerelease and got the six packs. However, an error occurred opening second pack: there were only four cards in that pack and then the remaining packs had vanished. Please restore missing packs!
- To reproduce bug: 1. redeem promo code 2. open packs
- On Mac
- only 1 and 1/2 packs received of six
- receiving six packs
- NA
- NA
3 votes -
Booster box locked
I used a code from a booster pack to get 6 booster on mtg arena but now (November 15th, mtg arena already updated) it keeps not letting me open them
3 votes -
Not enough mastery orbs
As you can see, I have 3 open spots for orbs but can only get one more. The mastery pass is not providing enough orbs to complete mastery.
3 votes -
treasure chest
I´m not able to increase the vault of my treasury. It doesn´t matter how many packs I open, the treasury is not filling. Please help me.
3 votes -
Store Daily Deals
If it costs 3000 gold to buy a rare card style normally, then why would the Daily Deals for the pain land styles (such as Adarkar Wastes) also be for 3000 gold? Especially when they claim to be 40% off? I would like some sort of refund for the gold/gems I spent on these styles because of my lack of discount.
TLDR; The 40% discount on the Daily Deals in the Store are not reduced in price at all, let alone 40%.
3 votes -
No Jump In Tokens in Mastery pass
I cannot see the advertised Jump In Token rewards in mastery pass, only the extra boosters/IRCs.
They be added to our collection at a what levels?
3 votes -
Daily Deal lists false discount
The daily deal for 8/23/2022 includes a mythic pack of Streets of New Capenna. It is listed as 15% off, but the actual discount is less than 12%. I guess I have to hope that this is mere negligence/incompetence, but regardless of the reason, players are owed recompense for this blatant false advertising.
3 votes -
Missing purchased cards
I purchased the artifact lands using gems and they are not in my inventory. I just wasted $15
3 votes -
I bought one of the daily deal cards call voice of the blessed and now I can not find it.
I bought one of the daily deal cards call voice of the blessed and now I can not find it.
3 votes -
Regional Price
Hello dear wizards, I am a humble player living in Turkey, There are many Magic lovers here, so many people want to buy card packs but it pains us because it is US dollar, many company adjusted their platform for regional price (Steam, Uplay, EA, and Blizzard also) I ask you please consider this, 99 USD is almost half of minumum wage here. I want to buy some stuff and support you also.
Have a nice day
3 votes -
Alchemy Horizons Pre order bundle with Wyll is not showing up in the store
There is supposed to be 2 pre order bundles but only one is showing up… the Wyll bundle isn’t there. I would like to buy both.
3 votes
.png){kind=link}
- Don't see your idea?