MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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253 results found
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Bug when I buy cards in the store
I bought a card in the store and it wasn't added to my account.
It's the third time it happens to me.1 vote -
Giada, Font of Hope Foundations by Scott Fischer cannot be selected
Just bought the "Giada, Font of Hope" style from Foundations (https://scryfall.com/card/fdn/298/giada-font-of-hope) from daily deals, but cannot see it in my collection. I only see the Capenna variation (https://scryfall.com/card/snc/342/giada-font-of-hope).
1 vote -
Mastery pass rewards not received
I buy cards with mastery points but i cant see them in my cards collection. At the end I have either mastery points nor cards and i cant see them in mastery shop too.
1 vote -
I did not receive a land package purchased from the store
1) I bought the retro pack of icy lands with gold.
2) I went to the Deck tab and tried to change the art of my lands, but they don't appear among the options I have, nor among the ones I don't have.EDIT: I discovered that the lands are only available in Historic format. This information SHOULD be provided at the time of purchase.
1 vote -
Cannot find Companion of the Month in Cosmetics tab
The CotM doesn't appear or display anywhere. I missed getting the horse companion and now I want to know what companion is for March.
1 vote -
Mac Epic Games Arena Client is Failing to Change Payment Method
I am using Epic Games to play MTG Arena on my Mac, I have recently started experiencing an issue with payments and with accessing my payment settings in the store. When I try to buy something that would require my credit card, the store goes into an infinite "Waiting for the Server..." loop, and the same error occurs when I try and "Change Payment Method" in the store. Is there an existing bug for this on the Mac OS? Unfortunately this is preventing me from adding gems to my account and preventing me from accessing any drafts or events, I…
1 vote -
I purchased a card style for the land I didn't own
I purchased a card style for the land I didn't own.
I don't know how come is it, if I can't applied the style on my land, why I still can purchase it with my coins?
1 vote -
using orbs
currently i have been collecting orbs in the new season but it is still showing the fundations mastery orb thing which i have completed
1 vote -
Store bundles don’t tell you how many gems they give you
The one-time spark and planeswalker bundles indicate that they contain gems, but don’t tell you the amount of gems you’ll receive if you buy them. Trying to tap or tap+hold on the offer still doesn’t provide information. The same is true if you try to proceed to purchase. You should probably consider telling people how many gems they will get if you want them to pay money for it 🙃
1 vote -
Gold Freeze Glitch
I am not receiving any gold from wins while playing standard ranked matches, even though i have more daily wins left. I am stuck at 11,100 despite having 3 wins or so since I got to 11,000. Before the glitch i swapped a daily quest, and played more ranked matches. I didn't touch the deck editor, or any other screens. I tried to close the app and reload, I've tried to log out and log back in, nothing seems to update my gold count. I do remember being at 11,000 exactly, so i would expect my gold count to have…
1 vote -
Mastery Pass Rewards and other Quest Rewards Not Received
Mastery Pass Rewards and other Quest Rewards Not Received for past two days.
1 vote -
Mastery Pass Reward (2 Mythic cards) not received
Mastery Pass Reward for level 9 (2 Mythic cards) not received
1 vote -
packs open
AFTER THE NEW AETHERDRIFT FORMAT, CLICK ON 3 NEW PACKS AND DIDNT GET THEM , ALSO HAS BEEN CRASHIN A LOT
1 vote -
Aetherdrift Mythic Pack Wasn't a mythic
Had bought a mythic pack with gems and not only did I not gain progress towards a Gold Pack but it wasn't even a mythic I got a rare.
1 vote -
ストア
先日ストアで買ったカードスタイルが表示されなくて困ってます、、、
1 vote -
Pack Bundle Purchase
Hello,
I tried 2 times to buy the Aetherdrift Pack Bundle, but it crashed at the end each time.
1- Choosing Pack Bundle at 58,49€ in the store
2- Paying by credit card, and validating the payment with my bank
3- Purchase complete, then neverending message "Please wait". After 10 minutes if I quit the message, MTGA crashes.
4- Relaunching the soft, no bundle in my packs.I hope I won't get charged
Platform = PC
Version = 2025.44.60.7681.11144251 vote -
Unable to make purchases
Often, when I click an item to purchase it, Arena will go into an endless "waiting for server" loop and the only way out is to quit the application. I'm running Arena on Mac. Today I also encountered this problem when I clicked one of the promotions on the main screen.
1 vote -
Trouble trying to buy brazil, can select my state because the select is broken
Trouble trying to buy brazil, can select my state because the select is broken
1 vote -
I've bought one card a week ago or so at the "daily offers", and the card never appears for me to choose
I've bought one card a week ago or so at the "daily offers", and the card never appears for me to choose
1 vote -
Please bring back lord of the rings items to the store
I got interested in magic with the Lord of the Rings set, but I started playing on Arena after the set was released and limited-time purchases from the store, like Avatars, protectors, full art map lands, the one ring companion, secret lair, were no longer available.
I have spent a lot of money to get every craftable card available but now I would like to see the other Lord of the rings items back to the store. I look nearly every day in the store and it has been since March 2024 and I have not seen anything extra for…
1 vote
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